โ†

๐Ÿ“„ Earnings Call Transcript ๋ฒˆ์—ญ ๊ฒฐ๊ณผ

๐Ÿ“Š Presentation

Original Translation
Citigroup Inc. (NYSE:C) Q3 2025 Earnings Call October 14, 2025 11:00 AM EDT

Company Participants

Jennifer Landis - Head of Investor Relations
Jane Fraser - CEO & Director
Mark Mason - Chief Financial Officer

Conference Call Participants

Michael Mayo - Wells Fargo Securities, LLC, Research Division
Betsy Graseck - Morgan Stanley, Research Division
Glenn Schorr - Evercore ISI Institutional Equities, Research Division
John McDonald - Truist Securities, Inc., Research Division
James Mitchell - Seaport Research Partners
L.
์‹œํ‹ฐ๊ทธ๋ฃน (NYSE:C) 2025๋…„ 3๋ถ„๊ธฐ ์‹ค์ ๋ฐœํ‘œ ์ปจํผ๋Ÿฐ์Šค์ฝœ 2025๋…„ 10์›” 14์ผ ์˜ค์ „ 11์‹œ (๋™๋ถ€ํ‘œ์ค€์‹œ)

์ฐธ์„์ž

ํšŒ์‚ฌ ๊ด€๊ณ„์ž
์ œ๋‹ˆํผ ๋žœ๋””์Šค - ํˆฌ์ž์ž๊ด€๊ณ„ ๋‹ด๋‹น ์ด์‚ฌ
์ œ์ธ ํ”„๋ ˆ์ด์ € - ์ตœ๊ณ ๊ฒฝ์˜์ž ๊ฒธ ์ด์‚ฌ
๋งˆํฌ ๋ฉ”์ด์Šจ - ์ตœ๊ณ ์žฌ๋ฌด์ฑ…์ž„์ž

์ปจํผ๋Ÿฐ์Šค์ฝœ ์ฐธ๊ฐ€์ž
๋งˆ์ดํด ๋งˆ์š” - ์›ฐ์ŠคํŒŒ๊ณ  ์‹œํ๋ฆฌํ‹ฐ์ฆˆ, ๋ฆฌ์„œ์น˜ ๋ถ€๋ฌธ
๋ฒณ์‹œ ๊ทธ๋ผ์„น - ๋ชจ๊ฑด์Šคํƒ ๋ฆฌ, ๋ฆฌ์„œ์น˜ ๋ถ€๋ฌธ
๊ธ€๋ Œ ์‡ผ์–ด - ์—๋ฒ„์ฝ”์–ด ISI ๊ธฐ๊ด€ํˆฌ์ž์ž ๋ถ€๋ฌธ
์กด ๋งฅ๋„๋‚ ๋“œ - ํŠธ๋ฃจ์ด์ŠคํŠธ ์‹œํ๋ฆฌํ‹ฐ์ฆˆ, ๋ฆฌ์„œ์น˜ ๋ถ€๋ฌธ
์ œ์ž„์Šค ๋ฏธ์ฒผ - ์‹œํฌํŠธ ๋ฆฌ์„œ์น˜ ํŒŒํŠธ๋„ˆ์Šค
Erika Penala - UBS Investment Bank, Research Division
Ebrahim Poonawala - BofA Securities, Research Division
Kenneth Usdin - Bernstein Autonomous LLP
Gerard Cassidy - RBC Capital Markets, Research Division
Robert Siefers - Piper Sandler & Co., Research Division
Christopher McGratty - Keefe, Bruyette, & Woods, Inc., Research Division

Presentation

Operator

Hello, and welcome to Citi's Third Quarter 2025 Earnings Call. Today's call will be hosted by Jen Landis, Head of Citi Investor Relations. [Operator Instructions]

Also, as a reminder, this conference is being recorded today. If you have any objections, please disconnect at this time. Ms. Landis, you may begin.
**๋ฐœํ‘œ์ž**

Erika Penala - UBS Investment Bank, ๋ฆฌ์„œ์น˜ ๋ถ€๋ฌธ
Ebrahim Poonawala - BofA Securities, ๋ฆฌ์„œ์น˜ ๋ถ€๋ฌธ
Kenneth Usdin - Bernstein Autonomous LLP
Gerard Cassidy - RBC Capital Markets, ๋ฆฌ์„œ์น˜ ๋ถ€๋ฌธ
Robert Siefers - Piper Sandler & Co., ๋ฆฌ์„œ์น˜ ๋ถ€๋ฌธ
Christopher McGratty - Keefe, Bruyette, & Woods, Inc., ๋ฆฌ์„œ์น˜ ๋ถ€๋ฌธ

**๋ฐœํ‘œ**

**์‚ฌํšŒ์ž**

์•ˆ๋…•ํ•˜์„ธ์š”. ์‹œํ‹ฐ์˜ 2025๋…„ 3๋ถ„๊ธฐ ์‹ค์ ๋ฐœํ‘œ ์ปจํผ๋Ÿฐ์Šค ์ฝœ์— ์˜ค์‹  ๊ฒƒ์„ ํ™˜์˜ํ•ฉ๋‹ˆ๋‹ค. ์˜ค๋Š˜ ์ฝœ์€ ์‹œํ‹ฐ ํˆฌ์ž์ž ๊ด€๊ณ„ ๋‹ด๋‹น ์ฑ…์ž„์ž์ธ ์   ๋žœ๋””์Šค๊ฐ€ ์ง„ํ–‰ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค. [์‚ฌํšŒ์ž ์•ˆ๋‚ด์‚ฌํ•ญ]

๋˜ํ•œ ์•Œ๋ ค๋“œ๋ฆด ์ ์€ ์˜ค๋Š˜ ์ด ์ปจํผ๋Ÿฐ์Šค๊ฐ€ ๋…น์Œ๋˜๊ณ  ์žˆ๋‹ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ด์— ๋Œ€ํ•ด ์ด์˜๊ฐ€ ์žˆ์œผ์‹œ๋ฉด ์ง€๊ธˆ ์—ฐ๊ฒฐ์„ ๋Š์–ด์ฃผ์‹œ๊ธฐ ๋ฐ”๋ž๋‹ˆ๋‹ค. ๋žœ๋””์Šค ์”จ, ์‹œ์ž‘ํ•˜์…”๋„ ๋ฉ๋‹ˆ๋‹ค.
Jennifer Landis
Head of Investor Relations

Thank you, operator. Good morning, and thank you all for joining our Third Quarter 2025 Earnings Call. I'm joined today by our Chief Executive Officer, Jane Fraser; and our Chief Financial Officer, Mark Mason. I'd like to remind you that today's presentation, which is available for download on our website, citigroup.com, may contain forward-looking statements, which are based on management's current expectations and are subject to uncertainty and changes in circumstances. Actual results may differ materially from these statements due to a variety of factors, including those described in our earnings materials as well as in our SEC filings.
์ œ๋‹ˆํผ ๋žœ๋””์Šค
ํˆฌ์ž์ž ๊ด€๊ณ„ ๋‹ด๋‹น ์ฑ…์ž„์ž

๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค, ์˜คํผ๋ ˆ์ดํ„ฐ. ์•ˆ๋…•ํ•˜์„ธ์š”, 2025๋…„ 3๋ถ„๊ธฐ ์‹ค์  ๋ฐœํ‘œ ์ปจํผ๋Ÿฐ์Šค ์ฝœ์— ์ฐธ์—ฌํ•ด ์ฃผ์…”์„œ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค. ์˜ค๋Š˜ ์ €์™€ ํ•จ๊ป˜ ์ตœ๊ณ ๊ฒฝ์˜์ž์ธ ์ œ์ธ ํ”„๋ ˆ์ด์ €์™€ ์ตœ๊ณ ์žฌ๋ฌด์ฑ…์ž„์ž์ธ ๋งˆํฌ ๋ฉ”์ด์Šจ์ด ์ฐธ์„ํ–ˆ์Šต๋‹ˆ๋‹ค. ์˜ค๋Š˜ ๋ฐœํ‘œ ์ž๋ฃŒ๋Š” ์ €ํฌ ์›น์‚ฌ์ดํŠธ citigroup.com์—์„œ ๋‹ค์šด๋กœ๋“œ ๋ฐ›์œผ์‹ค ์ˆ˜ ์žˆ์œผ๋ฉฐ, ๊ฒฝ์˜์ง„์˜ ํ˜„์žฌ ๊ธฐ๋Œ€์น˜๋ฅผ ๋ฐ”ํƒ•์œผ๋กœ ํ•œ ๋ฏธ๋ž˜ ์ „๋ง ์ง„์ˆ ์ด ํฌํ•จ๋˜์–ด ์žˆ์„ ์ˆ˜ ์žˆ์Œ์„ ๋ง์”€๋“œ๋ฆฝ๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ์ง„์ˆ ์€ ๋ถˆํ™•์‹ค์„ฑ๊ณผ ์ƒํ™ฉ ๋ณ€ํ™”์˜ ์˜ํ–ฅ์„ ๋ฐ›์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์‹ค์ œ ๊ฒฐ๊ณผ๋Š” ์‹ค์  ์ž๋ฃŒ์™€ SEC ์ œ์ถœ ์„œ๋ฅ˜์— ๊ธฐ์ˆ ๋œ ๋‹ค์–‘ํ•œ ์š”์ธ๋“ค๋กœ ์ธํ•ด ์ด๋Ÿฌํ•œ ์ง„์ˆ ๊ณผ ํฌ๊ฒŒ ๋‹ค๋ฅผ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
And with that, I'll turn it over to Jane. Jane Fraser
CEO & Director

Thank you, Jen, and a very good morning to everyone. This morning, we reported another very good quarter, with net income of $3.8 billion and earnings per share of $1.86, with an ROTCE of 8%. Now excluding the goodwill impairment from the Banamex transaction, our adjusted EPS was $2.24, with an adjusted ROTC of 9.7%. Revenues were up 9% and every business had record third quarter revenue and improved returns. We continue to generate positive operating leverage for the firm and in each of our 5 businesses.
์ด์ œ ์ œ์ธ์—๊ฒŒ ๋„˜๊ธฐ๊ฒ ์Šต๋‹ˆ๋‹ค.

์ œ์ธ ํ”„๋ ˆ์ด์ €
CEO ๊ฒธ ์ด์‚ฌ

์ œ๋‹ˆ, ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์—ฌ๋Ÿฌ๋ถ„ ๋ชจ๋‘ ์•ˆ๋…•ํ•˜์‹ญ๋‹ˆ๊นŒ. ์˜ค๋Š˜ ์•„์นจ ์ €ํฌ๋Š” ๋˜ ๋‹ค๋ฅธ ๋งค์šฐ ์ข‹์€ ๋ถ„๊ธฐ ์‹ค์ ์„ ๋ฐœํ‘œํ–ˆ์Šต๋‹ˆ๋‹ค. ์ˆœ์ด์ต 38์–ต ๋‹ฌ๋Ÿฌ, ์ฃผ๋‹น์ˆœ์ด์ต 1.86๋‹ฌ๋Ÿฌ, ROTCE 8%๋ฅผ ๊ธฐ๋กํ–ˆ์Šต๋‹ˆ๋‹ค. ๋ฐ”๋‚˜๋ฉ•์Šค ๊ฑฐ๋ž˜์—์„œ ๋ฐœ์ƒํ•œ ์˜์—…๊ถŒ ์†์ƒ์„ ์ œ์™ธํ•˜๋ฉด, ์กฐ์ • ์ฃผ๋‹น์ˆœ์ด์ต์€ 2.24๋‹ฌ๋Ÿฌ์˜€์œผ๋ฉฐ ์กฐ์ • ROTC๋Š” 9.7%์˜€์Šต๋‹ˆ๋‹ค. ๋งค์ถœ์€ 9% ์ฆ๊ฐ€ํ–ˆ๊ณ  ๋ชจ๋“  ์‚ฌ์—…๋ถ€๋ฌธ์ด 3๋ถ„๊ธฐ ๊ธฐ์ค€ ์‚ฌ์ƒ ์ตœ๊ณ  ๋งค์ถœ๊ณผ ๊ฐœ์„ ๋œ ์ˆ˜์ต๋ฅ ์„ ๊ธฐ๋กํ–ˆ์Šต๋‹ˆ๋‹ค. ์ €ํฌ๋Š” ํšŒ์‚ฌ ์ „์ฒด์™€ 5๊ฐœ ์‚ฌ์—…๋ถ€๋ฌธ ๊ฐ๊ฐ์—์„œ ์ง€์†์ ์œผ๋กœ ๊ธ์ •์ ์ธ ์šด์˜ ๋ ˆ๋ฒ„๋ฆฌ์ง€๋ฅผ ์ฐฝ์ถœํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
The consistently strong results that we've been delivering are a consequence of how we have fundamentally changed the bank in recent years. We're running the businesses differently and capturing the synergies between them. We've added new senior leaders to complement the excellent talent we already had. We are disciplined stewards of our shareholders' capital, investing it where we should and returning what we don't deploy. And the best part is, there is much more upside ahead. Turning to the businesses. Services had a record quarter with revenues growing by 7%. Ease in growth in cross-border transactions and U.S. dollar clearing reflects the sharp focus we've put on increasing fee revenue.์šฐ๋ฆฌ๊ฐ€ ์ง€์†์ ์œผ๋กœ ๋‹ฌ์„ฑํ•ด์˜จ ๊ฒฌ๊ณ ํ•œ ์‹ค์ ์€ ์ตœ๊ทผ ๋ช‡ ๋…„๊ฐ„ ์€ํ–‰์„ ๊ทผ๋ณธ์ ์œผ๋กœ ๋ณ€ํ™”์‹œํ‚จ ๊ฒฐ๊ณผ์ž…๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ์‚ฌ์—…์„ ๋‹ค๋ฅด๊ฒŒ ์šด์˜ํ•˜๊ณ  ์žˆ์œผ๋ฉฐ ์‚ฌ์—… ๊ฐ„ ์‹œ๋„ˆ์ง€๋ฅผ ํฌ์ฐฉํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋ฏธ ๋ณด์œ ํ•˜๊ณ  ์žˆ๋˜ ์šฐ์ˆ˜ํ•œ ์ธ์žฌ๋“ค์„ ๋ณด์™„ํ•  ์ƒˆ๋กœ์šด ์‹œ๋‹ˆ์–ด ๋ฆฌ๋”๋“ค์„ ์˜์ž…ํ–ˆ์Šต๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ์ฃผ์ฃผ ์ž๋ณธ์˜ ๊ทœ์œจ ์žˆ๋Š” ๊ด€๋ฆฌ์ž๋กœ์„œ, ํˆฌ์žํ•ด์•ผ ํ•  ๊ณณ์— ํˆฌ์žํ•˜๊ณ  ๋ฐฐ์น˜ํ•˜์ง€ ์•Š๋Š” ์ž๋ณธ์€ ์ฃผ์ฃผ๋“ค์—๊ฒŒ ํ™˜์›ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๊ฐ€์žฅ ์ข‹์€ ์ ์€ ์•ž์œผ๋กœ ํ›จ์”ฌ ๋” ๋งŽ์€ ์ƒ์Šน ์—ฌ๋ ฅ์ด ์žˆ๋‹ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.

์‚ฌ์—… ๋ถ€๋ฌธ์„ ์‚ดํŽด๋ณด๋ฉด, ์„œ๋น„์Šค ๋ถ€๋ฌธ์€ ๋งค์ถœ์ด 7% ์„ฑ์žฅํ•˜๋ฉฐ ๋ถ„๊ธฐ ๊ธฐ๋ก์„ ๋‹ฌ์„ฑํ–ˆ์Šต๋‹ˆ๋‹ค. ๊ตญ๊ฒฝ ๊ฐ„ ๊ฑฐ๋ž˜์™€ ๋ฏธ ๋‹ฌ๋Ÿฌ ๊ฒฐ์ œ ์—…๋ฌด์˜ ์„ฑ์žฅ ์™„ํ™”๋Š” ์ˆ˜์ˆ˜๋ฃŒ ์ˆ˜์ต ์ฆ๋Œ€์— ์ง‘์ค‘ํ•ด์˜จ ์šฐ๋ฆฌ์˜ ์˜ˆ๋ฆฌํ•œ ๋…ธ๋ ฅ์„ ๋ฐ˜์˜ํ•ฉ๋‹ˆ๋‹ค.
AUCA grew 13%, reaching nearly $30 trillion. New client wins and share gains demonstrate the confidence that our clients have in our ability to help them navigate a very dynamic global environment and to lead through innovation. Despite low volatility, markets had a record third quarter. Revenues were up 15% as we continue to drive momentum and traction with clients. Activity in rates was particularly high and equities grew nicely, with continued progress in prime, where balances were up over 40%, complementing our historical strength in derivatives. In Banking, increased clarity around tariffs and record equity prices field CEO confidence.AUCA๋Š” 13% ์„ฑ์žฅํ•˜์—ฌ ๊ฑฐ์˜ 30์กฐ ๋‹ฌ๋Ÿฌ์— ๋‹ฌํ–ˆ์Šต๋‹ˆ๋‹ค. ์‹ ๊ทœ ๊ณ ๊ฐ ํ™•๋ณด์™€ ์‹œ์žฅ์ ์œ ์œจ ์ฆ๊ฐ€๋Š” ๋งค์šฐ ์—ญ๋™์ ์ธ ๊ธ€๋กœ๋ฒŒ ํ™˜๊ฒฝ์„ ํ—ค์ณ๋‚˜๊ฐ€๊ณ  ํ˜์‹ ์„ ํ†ตํ•ด ์„ ๋„ํ•  ์ˆ˜ ์žˆ๋Š” ์šฐ๋ฆฌ์˜ ๋Šฅ๋ ฅ์— ๋Œ€ํ•œ ๊ณ ๊ฐ๋“ค์˜ ์‹ ๋ขฐ๋ฅผ ๋ณด์—ฌ์ค๋‹ˆ๋‹ค. ๋‚ฎ์€ ๋ณ€๋™์„ฑ์—๋„ ๋ถˆ๊ตฌํ•˜๊ณ  ์‹œ์žฅ์€ 3๋ถ„๊ธฐ ๊ธฐ๋ก์„ ๋‹ฌ์„ฑํ–ˆ์Šต๋‹ˆ๋‹ค. ๊ณ ๊ฐ๋“ค๊ณผ์˜ ๋ชจ๋ฉ˜ํ…€๊ณผ ๊ฒฌ์ธ๋ ฅ์„ ์ง€์†์ ์œผ๋กœ ์ถ”์ง„ํ•˜๋ฉด์„œ ์ˆ˜์ต์€ 15% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ๊ธˆ๋ฆฌ ๋ถ€๋ฌธ์˜ ํ™œ๋™์ด ํŠนํžˆ ํ™œ๋ฐœํ–ˆ๊ณ , ์ฃผ์‹ ๋ถ€๋ฌธ๋„ ์–‘ํ˜ธํ•œ ์„ฑ์žฅ์„ ๋ณด์˜€์œผ๋ฉฐ, ํ”„๋ผ์ž„ ๋ถ€๋ฌธ์—์„œ๋Š” ์ž”๊ณ ๊ฐ€ 40% ์ด์ƒ ์ฆ๊ฐ€ํ•˜์—ฌ ํŒŒ์ƒ์ƒํ’ˆ์—์„œ์˜ ์šฐ๋ฆฌ์˜ ์ „ํ†ต์ ์ธ ๊ฐ•์ ์„ ๋ณด์™„ํ–ˆ์Šต๋‹ˆ๋‹ค. ๋ฑ…ํ‚น ๋ถ€๋ฌธ์—์„œ๋Š” ๊ด€์„ธ์— ๋Œ€ํ•œ ๋ช…ํ™•์„ฑ ์ฆ๊ฐ€์™€ ๊ธฐ๋ก์ ์ธ ์ฃผ๊ฐ€๊ฐ€ CEO๋“ค์˜ ์‹ ๋ขฐ๋ฅผ ๋’ท๋ฐ›์นจํ–ˆ์Šต๋‹ˆ๋‹ค.
We capitalized on this with investment banking fees up 17%, with continued growth across all products. On the back of our investment in talent, we improved our position in tech, health care, consumer and responses. We continue to add talent to the team, which will help us deepen or establish relationships that will bear fruit over the next 2 to 3 years. Well, had another good quarter, with revenue up 8%, driven by Citigold and the Private Bank. Our emphasis on growing investment assets resulted in record net new investment assets of $18.6 billion and client investment assets increasing by 14%.์ด๋Ÿฌํ•œ ์ƒํ™ฉ์„ ํ™œ์šฉํ•˜์—ฌ ํˆฌ์ž์€ํ–‰ ์ˆ˜์ˆ˜๋ฃŒ๊ฐ€ 17% ์ฆ๊ฐ€ํ–ˆ์œผ๋ฉฐ, ๋ชจ๋“  ์ƒํ’ˆ๊ตฐ์—์„œ ์ง€์†์ ์ธ ์„ฑ์žฅ์„ ๋ณด์˜€์Šต๋‹ˆ๋‹ค. ์ธ์žฌ์— ๋Œ€ํ•œ ํˆฌ์ž๋ฅผ ๋ฐ”ํƒ•์œผ๋กœ ๊ธฐ์ˆ , ํ—ฌ์Šค์ผ€์–ด, ์†Œ๋น„์žฌ ๋ฐ ๋Œ€์‘ ๋ถ€๋ฌธ์—์„œ ์šฐ๋ฆฌ์˜ ํฌ์ง€์…˜์„ ๊ฐœ์„ ํ–ˆ์Šต๋‹ˆ๋‹ค. ํŒ€์— ์ธ์žฌ๋ฅผ ์ง€์†์ ์œผ๋กœ ์˜์ž…ํ•˜๊ณ  ์žˆ์œผ๋ฉฐ, ์ด๋Š” ํ–ฅํ›„ 2~3๋…„์— ๊ฑธ์ณ ๊ฒฐ์‹ค์„ ๋งบ์„ ๊ด€๊ณ„๋ฅผ ์‹ฌํ™”ํ•˜๊ฑฐ๋‚˜ ์ƒˆ๋กญ๊ฒŒ ๊ตฌ์ถ•ํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์›ฐ์Šค ๋ถ€๋ฌธ์€ ๋˜ ๋‹ค๋ฅธ ์ข‹์€ ๋ถ„๊ธฐ๋ฅผ ๊ธฐ๋กํ–ˆ์œผ๋ฉฐ, ์‹œํ‹ฐ๊ณจ๋“œ์™€ ํ”„๋ผ์ด๋น— ๋ฑ…ํฌ๊ฐ€ ๊ฒฌ์ธํ•˜์—ฌ ๋งค์ถœ์ด 8% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ํˆฌ์ž์ž์‚ฐ ์ฆ๋Œ€์— ๋Œ€ํ•œ ์šฐ๋ฆฌ์˜ ์ง‘์ค‘์ด ๊ธฐ๋ก์ ์ธ ์‹ ๊ทœ ์ˆœํˆฌ์ž์ž์‚ฐ 186์–ต ๋‹ฌ๋Ÿฌ์™€ ๊ณ ๊ฐ ํˆฌ์ž์ž์‚ฐ 14% ์ฆ๊ฐ€๋ผ๋Š” ์„ฑ๊ณผ๋กœ ์ด์–ด์กŒ์Šต๋‹ˆ๋‹ค.
We announced a new partnership with BlackRock where they will manage $80 billion of our client asset fully aligning to an open architecture strategy. USPB had record quarterly revenue of $5.3 billion reaching 12 straight quarters of positive operating leverage and delivered an ROTCE of over 14%. We drove momentum in branded cards with the well-received launch of our Citi Strata Elite card. And this quarter, we will introduce a new mid-tier product to round out the Citi Advantage portfolio. It will innovate the travel experience for American Airlines' customers and create access to premium benefits.์ €ํฌ๋Š” BlackRock๊ณผ์˜ ์ƒˆ๋กœ์šด ํŒŒํŠธ๋„ˆ์‹ญ์„ ๋ฐœํ‘œํ–ˆ์œผ๋ฉฐ, ์ด๋“ค์ด ์ €ํฌ ๊ณ ๊ฐ ์ž์‚ฐ 800์–ต ๋‹ฌ๋Ÿฌ๋ฅผ ๊ด€๋ฆฌํ•˜๊ฒŒ ๋˜์–ด ๊ฐœ๋ฐฉํ˜• ์•„ํ‚คํ…์ฒ˜ ์ „๋žต์— ์™„์ „ํžˆ ๋ถ€ํ•ฉํ•˜๊ฒŒ ๋ฉ๋‹ˆ๋‹ค. USPB๋Š” ๋ถ„๊ธฐ ๋งค์ถœ 53์–ต ๋‹ฌ๋Ÿฌ๋กœ ๊ธฐ๋ก์„ ์„ธ์› ์œผ๋ฉฐ, 12๋ถ„๊ธฐ ์—ฐ์† ๊ธ์ •์ ์ธ ์šด์˜ ๋ ˆ๋ฒ„๋ฆฌ์ง€๋ฅผ ๋‹ฌ์„ฑํ•˜๊ณ  14%๋ฅผ ๋„˜๋Š” ROTCE๋ฅผ ๊ธฐ๋กํ–ˆ์Šต๋‹ˆ๋‹ค. ์ €ํฌ๋Š” ํ˜ธํ‰์„ ๋ฐ›์€ Citi Strata Elite ์นด๋“œ ์ถœ์‹œ๋กœ ๋ธŒ๋žœ๋“œ ์นด๋“œ ๋ถ€๋ฌธ์—์„œ ๋ชจ๋ฉ˜ํ…€์„ ์ด๋Œ์–ด๋ƒˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์ด๋ฒˆ ๋ถ„๊ธฐ์—๋Š” Citi Advantage ํฌํŠธํด๋ฆฌ์˜ค๋ฅผ ์™„์„ฑํ•˜๊ธฐ ์œ„ํ•œ ์ƒˆ๋กœ์šด ์ค‘๊ฐ„ ๋“ฑ๊ธ‰ ์ƒํ’ˆ์„ ์„ ๋ณด์ผ ์˜ˆ์ •์ž…๋‹ˆ๋‹ค. ์ด ์ƒํ’ˆ์€ ์•„๋ฉ”๋ฆฌ์นธ ํ•ญ๊ณต ๊ณ ๊ฐ๋“ค์˜ ์—ฌํ–‰ ๊ฒฝํ—˜์„ ํ˜์‹ ํ•˜๊ณ  ํ”„๋ฆฌ๋ฏธ์—„ ํ˜œํƒ์— ๋Œ€ํ•œ ์ ‘๊ทผ์„ฑ์„ ์ œ๊ณตํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค.
In the retail bank, we continue to innovate including by the launch of Instant Payments through FedNow and enabling digital issuance for Citibank debit cards. And retail bank continues to strengthen as a pipeline to our wealth business with $4 billion in deposits transferred in the quarter. Wealth is capitalizing on those transfers, and we continue to see improved investment penetration and significantly higher investment-related revenue from those customers. We returned over $6 billion in capital to our common shareholders during the third quarter, the $5 billion in share repurchases, with $1 billion more than we guided, and this reflects our commitment to returning capital.๋ฆฌํ…Œ์ผ ๋ฑ…ํ‚น ๋ถ€๋ฌธ์—์„œ๋Š” FedNow๋ฅผ ํ†ตํ•œ ์ฆ‰์‹œ๊ฒฐ์ œ ์„œ๋น„์Šค ์ถœ์‹œ์™€ ์”จํ‹ฐ๋ฑ…ํฌ ์ง๋ถˆ์นด๋“œ์˜ ๋””์ง€ํ„ธ ๋ฐœ๊ธ‰ ์„œ๋น„์Šค ๋“ฑ์„ ํ†ตํ•ด ์ง€์†์ ์œผ๋กœ ํ˜์‹ ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ ๋ฆฌํ…Œ์ผ ๋ฑ…ํฌ๋Š” ์›ฐ์Šค ์‚ฌ์—…๋ถ€๋กœ์˜ ํŒŒ์ดํ”„๋ผ์ธ ์—ญํ• ์„ ๊ฐ•ํ™”ํ•˜๊ณ  ์žˆ์œผ๋ฉฐ, ์ด๋ฒˆ ๋ถ„๊ธฐ์— 40์–ต ๋‹ฌ๋Ÿฌ์˜ ์˜ˆ๊ธˆ์ด ์ด์ฒด๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ์›ฐ์Šค ๋ถ€๋ฌธ์€ ์ด๋Ÿฌํ•œ ์ด์ฒด๋ฅผ ํ™œ์šฉํ•˜๊ณ  ์žˆ์œผ๋ฉฐ, ํ•ด๋‹น ๊ณ ๊ฐ๋“ค๋กœ๋ถ€ํ„ฐ ํˆฌ์ž ์นจํˆฌ์œจ ๊ฐœ์„ ๊ณผ ํˆฌ์ž ๊ด€๋ จ ์ˆ˜์ต์˜ ์ƒ๋‹นํ•œ ์ฆ๊ฐ€๋ฅผ ์ง€์†์ ์œผ๋กœ ํ™•์ธํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. 3๋ถ„๊ธฐ ๋™์•ˆ ๋ณดํ†ต์ฃผ์ฃผ๋“ค์—๊ฒŒ 60์–ต ๋‹ฌ๋Ÿฌ ์ด์ƒ์˜ ์ž๋ณธ์„ ํ™˜์›ํ–ˆ์œผ๋ฉฐ, ์ด ์ค‘ 50์–ต ๋‹ฌ๋Ÿฌ๋Š” ์ž์‚ฌ์ฃผ ๋งค์ž…์œผ๋กœ, ์ด๋Š” ๊ฐ€์ด๋˜์Šค๋ณด๋‹ค 10์–ต ๋‹ฌ๋Ÿฌ ๋งŽ์€ ๊ธˆ์•ก์œผ๋กœ ์ž๋ณธ ํ™˜์›์— ๋Œ€ํ•œ ์šฐ๋ฆฌ์˜ ์˜์ง€๋ฅผ ๋ฐ˜์˜ํ•ฉ๋‹ˆ๋‹ค.
Year-to-date, we have repurchased $8.75 billion of shares as part of our $20 billion repurchase plan. We ended the quarter at a common equity Tier 1 capital ratio of 13.2%, over 100 bps above our regulatory requirement at quarter end. The agreement with Fernando Chico Pardo, to purchase a 25% equity stake is a very significant step towards the divestiture of Banamex and progresses the overall timeline to deconsolidation and beyond. We are confident that this path is in the best interest of our stakeholders in terms of certainty and value, and we could not be more pleased to have Fernando with this proven track record for investors as our partner.์—ฐ์ดˆ๋ถ€ํ„ฐ ํ˜„์žฌ๊นŒ์ง€ 200์–ต ๋‹ฌ๋Ÿฌ ์ž์‚ฌ์ฃผ ๋งค์ž… ๊ณ„ํš์˜ ์ผํ™˜์œผ๋กœ 87์–ต 5์ฒœ๋งŒ ๋‹ฌ๋Ÿฌ์˜ ์ฃผ์‹์„ ๋งค์ž…ํ–ˆ์Šต๋‹ˆ๋‹ค. ๋ถ„๊ธฐ ๋ง ๋ณดํ†ต์ฃผ Tier 1 ์ž๊ธฐ์ž๋ณธ๋น„์œจ์€ 13.2%๋กœ ๋ถ„๊ธฐ ๋ง ๊ทœ์ œ ์š”๊ตฌ์‚ฌํ•ญ์„ 100bp ์ด์ƒ ์ƒํšŒํ–ˆ์Šต๋‹ˆ๋‹ค. ํŽ˜๋ฅด๋‚œ๋„ ์น˜์ฝ” ํŒŒ๋ฅด๋„(Fernando Chico Pardo)์™€ 25% ์ง€๋ถ„ ์ธ์ˆ˜์— ๋Œ€ํ•œ ํ•ฉ์˜๋Š” ๋ฐ”๋‚˜๋ฉ•์Šค(Banamex) ๋งค๊ฐ์„ ์œ„ํ•œ ๋งค์šฐ ์ค‘์š”ํ•œ ๋‹จ๊ณ„์ด๋ฉฐ, ์—ฐ๊ฒฐํ•ด์ œ ๋ฐ ๊ทธ ์ดํ›„๊นŒ์ง€์˜ ์ „์ฒด ์ผ์ •์„ ์ง„์ „์‹œํ‚ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ์ด๋Ÿฌํ•œ ๊ฒฝ๋กœ๊ฐ€ ํ™•์‹ค์„ฑ๊ณผ ๊ฐ€์น˜ ์ธก๋ฉด์—์„œ ์ดํ•ด๊ด€๊ณ„์ž๋“ค์˜ ์ตœ์„ ์˜ ์ด์ต์— ๋ถ€ํ•ฉํ•œ๋‹ค๊ณ  ํ™•์‹ ํ•˜๋ฉฐ, ํˆฌ์ž์ž๋“ค์—๊ฒŒ ๊ฒ€์ฆ๋œ ์‹ค์ ์„ ๋ณด์œ ํ•œ ํŽ˜๋ฅด๋‚œ๋„๋ฅผ ํŒŒํŠธ๋„ˆ๋กœ ๋งž์ดํ•˜๊ฒŒ ๋˜์–ด ๋”ํ•  ๋‚˜์œ„ ์—†์ด ๊ธฐ์ฉ๋‹ˆ๋‹ค.
As we simplify, we continue to invest in technology to catalyze our transformation and become a more agile and modern bank. We have been relentless in our execution, and it is creating results. Over 2/3 of our transformation programs are at or are close to our target stage, and we're making very good progress in the remaining areas. I'm particularly pleased with the improvement in our controls this year through standardizing, automating and digitizing them. We continue to lead in digital payments innovation, enabling payments, clearing and settlement capabilities to operate on an always-on basis across multiple borders and currencies.๋‹จ์ˆœํ™”๋ฅผ ์ถ”์ง„ํ•˜๋Š” ๋™์‹œ์—, ์šฐ๋ฆฌ๋Š” ๋ณ€ํ˜์„ ์ด‰์ง„ํ•˜๊ณ  ๋ณด๋‹ค ๋ฏผ์ฒฉํ•˜๊ณ  ํ˜„๋Œ€์ ์ธ ์€ํ–‰์ด ๋˜๊ธฐ ์œ„ํ•ด ๊ธฐ์ˆ ์— ์ง€์†์ ์œผ๋กœ ํˆฌ์žํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ์‹คํ–‰์— ์žˆ์–ด ๋Š์ž„์—†์ด ๋…ธ๋ ฅํ•ด์™”์œผ๋ฉฐ, ์ด๊ฒƒ์ด ์„ฑ๊ณผ๋ฅผ ์ฐฝ์ถœํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์šฐ๋ฆฌ ๋ณ€ํ˜ ํ”„๋กœ๊ทธ๋žจ์˜ 3๋ถ„์˜ 2 ์ด์ƒ์ด ๋ชฉํ‘œ ๋‹จ๊ณ„์— ๋„๋‹ฌํ–ˆ๊ฑฐ๋‚˜ ๊ทผ์ ‘ํ•ด ์žˆ์œผ๋ฉฐ, ๋‚˜๋จธ์ง€ ์˜์—ญ์—์„œ๋„ ๋งค์šฐ ์ข‹์€ ์ง„์ „์„ ๋ณด์ด๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ ์˜ฌํ•ด ํ†ต์ œ ์‹œ์Šคํ…œ์„ ํ‘œ์ค€ํ™”, ์ž๋™ํ™”, ๋””์ง€ํ„ธํ™”ํ•จ์œผ๋กœ์จ ์ด๋ฃฌ ๊ฐœ์„ ์— ๋Œ€ํ•ด ๋งค์šฐ ๋งŒ์กฑ์Šค๋Ÿฝ๊ฒŒ ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ๋””์ง€ํ„ธ ๊ฒฐ์ œ ํ˜์‹  ๋ถ„์•ผ์—์„œ ๊ณ„์†ํ•ด์„œ ์„ ๋„์  ์œ„์น˜๋ฅผ ์œ ์ง€ํ•˜๊ณ  ์žˆ์œผ๋ฉฐ, ๊ฒฐ์ œ, ์ฒญ์‚ฐ ๋ฐ ๊ฒฐ์ œ ๊ธฐ๋Šฅ์ด ์—ฌ๋Ÿฌ ๊ตญ๊ฒฝ๊ณผ ํ†ตํ™”๋ฅผ ๋„˜๋‚˜๋“ค๋ฉฐ ์ƒ์‹œ ์šด์˜๋  ์ˆ˜ ์žˆ๋„๋ก ์ง€์›ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
As networks evolve towards an always-on future, we are taking the next step by integrating Citi Token Services with our 24/7 clearing platform. Now this integration will allow Citi clients to seamlessly send funds to third-party banks real time within our U.S. dollar tiering network and that's delivering true interoperability across more than 250 institutions. We are committed to embedding AI into how we work. Nearly 180,000 colleagues in 83 countries now have access to our proprietary AI tools and have used them almost 7 million times this year. These tools save hours each day by automating routine work, analyzing data and creating materials in minutes instead of hours.๋„คํŠธ์›Œํฌ๊ฐ€ ์ƒ์‹œ ์—ฐ๊ฒฐ(always-on) ๋ฏธ๋ž˜๋กœ ๋ฐœ์ „ํ•จ์— ๋”ฐ๋ผ, ์ €ํฌ๋Š” Citi Token Services๋ฅผ 24์‹œ๊ฐ„ ์ฒญ์‚ฐ ํ”Œ๋žซํผ๊ณผ ํ†ตํ•ฉํ•˜๋Š” ๋‹ค์Œ ๋‹จ๊ณ„๋ฅผ ์ง„ํ–‰ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋ฒˆ ํ†ตํ•ฉ์„ ํ†ตํ•ด Citi ๊ณ ๊ฐ๋“ค์€ ์ €ํฌ ๋ฏธ๊ตญ ๋‹ฌ๋Ÿฌ ๊ณ„์ธตํ™” ๋„คํŠธ์›Œํฌ ๋‚ด์—์„œ ์ œ3์ž ์€ํ–‰์œผ๋กœ ์‹ค์‹œ๊ฐ„ ์ž๊ธˆ ์†ก๊ธˆ์„ ์›ํ™œํ•˜๊ฒŒ ์ˆ˜ํ–‰ํ•  ์ˆ˜ ์žˆ๊ฒŒ ๋˜๋ฉฐ, ์ด๋Š” 250๊ฐœ ์ด์ƒ์˜ ๊ธฐ๊ด€์— ๊ฑธ์ณ ์ง„์ •ํ•œ ์ƒํ˜ธ ์šด์šฉ์„ฑ์„ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค.

์ €ํฌ๋Š” AI๋ฅผ ์—…๋ฌด ๋ฐฉ์‹์— ๋‚ด์žฌํ™”ํ•˜๋Š” ๋ฐ ์ „๋…ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. 83๊ฐœ๊ตญ์˜ ๊ฑฐ์˜ 18๋งŒ ๋ช…์˜ ๋™๋ฃŒ๋“ค์ด ํ˜„์žฌ ์ €ํฌ ๋…์  AI ๋„๊ตฌ์— ์ ‘๊ทผํ•  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ์˜ฌํ•ด ๊ฑฐ์˜ 700๋งŒ ๋ฒˆ ์ด๋ฅผ ํ™œ์šฉํ–ˆ์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ๋„๊ตฌ๋“ค์€ ์ผ์ƒ์ ์ธ ์—…๋ฌด๋ฅผ ์ž๋™ํ™”ํ•˜๊ณ , ๋ฐ์ดํ„ฐ๋ฅผ ๋ถ„์„ํ•˜๋ฉฐ, ๋ช‡ ์‹œ๊ฐ„์ด ์•„๋‹Œ ๋ช‡ ๋ถ„ ๋งŒ์— ์ž๋ฃŒ๋ฅผ ์ž‘์„ฑํ•จ์œผ๋กœ์จ ๋งค์ผ ์ˆ˜ ์‹œ๊ฐ„์„ ์ ˆ์•ฝํ•ด ์ฃผ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
Our services and USPB teams are using AI to resolve client inquiries faster. In Wealth, advisers are gaining real-time insights that help them deliver more personalized advice. And AI-driven automated code reviews have exceeded 1 million so far this year and are dramatically improving our developers' productivity. This innovation alone saves considerable time and creates around 100,000 hours of weekly capacity as a very meaningful productivity uplift. In September, we launched a pilot of Agentic AI for 5,000 colleagues. It allows complex multistep tasks to be completed with a single prompt, and the early results are very promising and we'll expand access to this in the months ahead.์ €ํฌ ์„œ๋น„์Šค ๋ฐ USPB ํŒ€๋“ค์€ AI๋ฅผ ํ™œ์šฉํ•˜์—ฌ ๊ณ ๊ฐ ๋ฌธ์˜๋ฅผ ๋” ์‹ ์†ํ•˜๊ฒŒ ํ•ด๊ฒฐํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์›ฐ์Šค ๋ถ€๋ฌธ์—์„œ๋Š” ์–ด๋“œ๋ฐ”์ด์ €๋“ค์ด ์‹ค์‹œ๊ฐ„ ์ธ์‚ฌ์ดํŠธ๋ฅผ ํ™•๋ณดํ•˜์—ฌ ๋”์šฑ ๊ฐœ์ธํ™”๋œ ์กฐ์–ธ์„ ์ œ๊ณตํ•  ์ˆ˜ ์žˆ๊ฒŒ ๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  AI ๊ธฐ๋ฐ˜ ์ž๋™ํ™”๋œ ์ฝ”๋“œ ๋ฆฌ๋ทฐ๋Š” ์˜ฌํ•ด ์ง€๊ธˆ๊นŒ์ง€ 100๋งŒ ๊ฑด์„ ์ดˆ๊ณผํ–ˆ์œผ๋ฉฐ, ๊ฐœ๋ฐœ์ž๋“ค์˜ ์ƒ์‚ฐ์„ฑ์„ ํš๊ธฐ์ ์œผ๋กœ ํ–ฅ์ƒ์‹œํ‚ค๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด ํ˜์‹ ๋งŒ์œผ๋กœ๋„ ์ƒ๋‹นํ•œ ์‹œ๊ฐ„์„ ์ ˆ์•ฝํ•˜๊ณ  ์ฃผ๋‹น ์•ฝ 10๋งŒ ์‹œ๊ฐ„์˜ ์—…๋ฌด ์—ญ๋Ÿ‰์„ ์ฐฝ์ถœํ•˜์—ฌ ๋งค์šฐ ์˜๋ฏธ ์žˆ๋Š” ์ƒ์‚ฐ์„ฑ ํ–ฅ์ƒ์„ ๋‹ฌ์„ฑํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. 9์›”์—๋Š” 5,000๋ช…์˜ ๋™๋ฃŒ๋“ค์„ ๋Œ€์ƒ์œผ๋กœ ์—์ด์ „ํ‹ฑ AI ํŒŒ์ผ๋Ÿฟ์„ ๋Ÿฐ์นญํ–ˆ์Šต๋‹ˆ๋‹ค. ์ด๋Š” ๋ณต์žกํ•œ ๋‹ค๋‹จ๊ณ„ ์—…๋ฌด๋ฅผ ๋‹จ์ผ ํ”„๋กฌํ”„ํŠธ๋กœ ์™„๋ฃŒํ•  ์ˆ˜ ์žˆ๊ฒŒ ํ•ด์ฃผ๋ฉฐ, ์ดˆ๊ธฐ ๊ฒฐ๊ณผ๊ฐ€ ๋งค์šฐ ์œ ๋งํ•˜์—ฌ ํ–ฅํ›„ ๋ช‡ ๊ฐœ์›” ๋‚ด์— ์ ‘๊ทผ ๊ถŒํ•œ์„ ํ™•๋Œ€ํ•  ์˜ˆ์ •์ž…๋‹ˆ๋‹ค.
Finally, we have launched a firm-wide effort to systematically embed AI in our processes end-to-end to drive further efficiencies, reduce risk and improve client experience. Taking a step back, the macro environment reflects the global economy that's proved more resilient than many anticipated. The U.S. continues to be a pace setter, driven by consistent consumer spending as well as tech investments in AI and data centers. That said, there were pockets of valuation frothiness in the market. So I hope discipline remains. But overall, while growth is cooling somewhat, and we're keeping an eye on the labor market, America's economic engine is indeed still coming.๋งˆ์ง€๋ง‰์œผ๋กœ, ์ €ํฌ๋Š” ํ”„๋กœ์„ธ์Šค ์ „๋ฐ˜์— ๊ฑธ์ณ AI๋ฅผ ์ฒด๊ณ„์ ์œผ๋กœ ๋„์ž…ํ•˜์—ฌ ํšจ์œจ์„ฑ์„ ๋”์šฑ ๋†’์ด๊ณ  ๋ฆฌ์Šคํฌ๋ฅผ ์ค„์ด๋ฉฐ ๊ณ ๊ฐ ๊ฒฝํ—˜์„ ๊ฐœ์„ ํ•˜๊ธฐ ์œ„ํ•œ ์ „์‚ฌ์  ๋…ธ๋ ฅ์„ ์‹œ์ž‘ํ–ˆ์Šต๋‹ˆ๋‹ค. ํ•œ ๊ฑธ์Œ ๋ฌผ๋Ÿฌ์„œ์„œ ๋ณด๋ฉด, ๊ฑฐ์‹œ๊ฒฝ์ œ ํ™˜๊ฒฝ์€ ๋งŽ์€ ์ด๋“ค์ด ์˜ˆ์ƒํ–ˆ๋˜ ๊ฒƒ๋ณด๋‹ค ๋” ํšŒ๋ณต๋ ฅ ์žˆ๋Š” ๊ธ€๋กœ๋ฒŒ ๊ฒฝ์ œ๋ฅผ ๋ฐ˜์˜ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋ฏธ๊ตญ์€ ์ง€์†์ ์ธ ์†Œ๋น„์ž ์ง€์ถœ๊ณผ AI ๋ฐ ๋ฐ์ดํ„ฐ์„ผํ„ฐ์— ๋Œ€ํ•œ ๊ธฐ์ˆ  ํˆฌ์ž์— ํž˜์ž…์–ด ๊ณ„์†ํ•ด์„œ ์„ ๋„์  ์—ญํ• ์„ ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ ‡๊ธด ํ•˜์ง€๋งŒ, ์‹œ์žฅ์—๋Š” ๋ฐธ๋ฅ˜์—์ด์…˜ ๊ฑฐํ’ˆ์ด ์žˆ๋Š” ๋ถ€๋ถ„๋“ค์ด ์žˆ์—ˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ์ €๋Š” ๊ทœ์œจ์ด ์œ ์ง€๋˜๊ธฐ๋ฅผ ๋ฐ”๋ž๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ์ „๋ฐ˜์ ์œผ๋กœ, ์„ฑ์žฅ์ด ๋‹ค์†Œ ๋‘”ํ™”๋˜๊ณ  ์žˆ๊ณ  ์ €ํฌ๊ฐ€ ๋…ธ๋™์‹œ์žฅ์„ ์ฃผ์‹œํ•˜๊ณ  ์žˆ๊ธด ํ•˜์ง€๋งŒ, ๋ฏธ๊ตญ์˜ ๊ฒฝ์ œ ์—”์ง„์€ ์—ฌ์ „ํžˆ ์ž‘๋™ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
In Asia, China's domestic spending has slowed. However, the investments they are making in technology are staggering, and the world should take notice. India's fundamentals of the young tech-savvy labor force and robust domestic consumption continued to drive high growth there. But in Europe, structural challenges still need to be dealt with for the continent to escape this low growth cycle. One certainty through all of this is our commitment and ability to serve our clients with excellence no matter what challenge they face. As you can see, the steady and disciplined execution of our strategy is delivering better business performance quarter after quarter and improving our returns.์•„์‹œ์•„์—์„œ๋Š” ์ค‘๊ตญ์˜ ๋‚ด์ˆ˜ ์†Œ๋น„๊ฐ€ ๋‘”ํ™”๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ์ค‘๊ตญ์ด ๊ธฐ์ˆ  ๋ถ„์•ผ์— ํˆฌ์žํ•˜๊ณ  ์žˆ๋Š” ๊ทœ๋ชจ๋Š” ๋†€๋ผ์šธ ์ •๋„์ด๋ฉฐ, ์ „ ์„ธ๊ณ„๊ฐ€ ์ฃผ๋ชฉํ•ด์•ผ ํ•  ๋ถ€๋ถ„์ž…๋‹ˆ๋‹ค. ์ธ๋„์˜ ๊ฒฝ์šฐ ์ Š๊ณ  ๊ธฐ์ˆ ์— ๋Šฅ์ˆ™ํ•œ ๋…ธ๋™๋ ฅ๊ณผ ๊ฒฌ๊ณ ํ•œ ๋‚ด์ˆ˜ ์†Œ๋น„๋ผ๋Š” ํŽ€๋”๋ฉ˜ํ„ธ์ด ์ง€์†์ ์œผ๋กœ ๋†’์€ ์„ฑ์žฅ์„ ๊ฒฌ์ธํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ์œ ๋Ÿฝ์˜ ๊ฒฝ์šฐ, ๋Œ€๋ฅ™์ด ์ด๋Ÿฌํ•œ ์ €์„ฑ์žฅ ์‚ฌ์ดํด์—์„œ ๋ฒ—์–ด๋‚˜๊ธฐ ์œ„ํ•ด์„œ๋Š” ์—ฌ์ „ํžˆ ๊ตฌ์กฐ์  ๊ณผ์ œ๋“ค์„ ํ•ด๊ฒฐํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์ด ๋ชจ๋“  ์ƒํ™ฉ์„ ํ†ตํ‹€์–ด ํ™•์‹คํ•œ ๊ฒƒ์€ ๊ณ ๊ฐ๋“ค์ด ์–ด๋–ค ์–ด๋ ค์›€์— ์ง๋ฉดํ•˜๋”๋ผ๋„ ํƒ์›”ํ•œ ์„œ๋น„์Šค๋ฅผ ์ œ๊ณตํ•˜๊ฒ ๋‹ค๋Š” ์ €ํฌ์˜ ์˜์ง€์™€ ๋Šฅ๋ ฅ์ž…๋‹ˆ๋‹ค. ๋ณด์‹œ๋‹ค์‹œํ”ผ, ์ €ํฌ ์ „๋žต์˜ ๊พธ์ค€ํ•˜๊ณ  ์ฒด๊ณ„์ ์ธ ์‹คํ–‰์ด ๋ถ„๊ธฐ๋งˆ๋‹ค ๋” ๋‚˜์€ ์‚ฌ์—… ์„ฑ๊ณผ๋ฅผ ์ฐฝ์ถœํ•˜๊ณ  ์žˆ์œผ๋ฉฐ ์ˆ˜์ต๋ฅ ์„ ๊ฐœ์„ ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
The cumulative effect of what we have done over the past years, our transformation, our refresh strategy, our simplification, have put Citi in a materially different place in terms of our ability to compete. We know success isn't linear, but I am so proud of the progress our people have made and how things are coming together. We intend to end the year with momentum into 2026 as we close in on our medium-term return target. In terms of what will come next, we very much look forward to sharing that with you at our next Investor Day, which will be on May 7 of next year. There is still so much upside left for us to capture, and we look forward to laying out how we are going to do it.์ง€๋‚œ ๋ช‡ ๋…„๊ฐ„ ์šฐ๋ฆฌ๊ฐ€ ์ˆ˜ํ–‰ํ•ด์˜จ ๋ˆ„์  ํšจ๊ณผ, ์ฆ‰ ์šฐ๋ฆฌ์˜ ๋ณ€ํ˜, ๋ฆฌํ”„๋ ˆ์‹œ ์ „๋žต, ๋‹จ์ˆœํ™”๊ฐ€ ์”จํ‹ฐ๋ฅผ ๊ฒฝ์Ÿ๋ ฅ ์ธก๋ฉด์—์„œ ์‹ค์งˆ์ ์œผ๋กœ ๋‹ค๋ฅธ ์œ„์น˜์— ์˜ฌ๋ ค๋†“์•˜์Šต๋‹ˆ๋‹ค. ์„ฑ๊ณต์ด ์„ ํ˜•์ ์ด์ง€ ์•Š๋‹ค๋Š” ๊ฒƒ์„ ์•Œ๊ณ  ์žˆ์ง€๋งŒ, ์šฐ๋ฆฌ ์ง์›๋“ค์ด ์ด๋ฃฌ ์ง„์ „๊ณผ ๋ชจ๋“  ๊ฒƒ๋“ค์ด ์–ด๋–ป๊ฒŒ ๊ฒฐํ•ฉ๋˜๊ณ  ์žˆ๋Š”์ง€์— ๋Œ€ํ•ด ๋งค์šฐ ์ž๋ž‘์Šค๋Ÿฝ๊ฒŒ ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ์ค‘๊ธฐ ์ˆ˜์ต๋ฅ  ๋ชฉํ‘œ์— ๊ทผ์ ‘ํ•˜๋ฉด์„œ 2026๋…„์œผ๋กœ์˜ ๋ชจ๋ฉ˜ํ…€์„ ๊ฐ€์ง€๊ณ  ์˜ฌํ•ด๋ฅผ ๋งˆ๋ฌด๋ฆฌํ•  ๊ณ„ํš์ž…๋‹ˆ๋‹ค. ์•ž์œผ๋กœ ๋ฌด์—‡์ด ์˜ฌ์ง€์— ๊ด€ํ•ด์„œ๋Š”, ๋‚ด๋…„ 5์›” 7์ผ์— ์—ด๋ฆด ๋‹ค์Œ ํˆฌ์ž์ž์˜ ๋‚ ์—์„œ ์—ฌ๋Ÿฌ๋ถ„๊ณผ ๊ณต์œ ํ•˜๊ธฐ๋ฅผ ๋งค์šฐ ๊ธฐ๋Œ€ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๊ฐ€ ํฌ์ฐฉํ•  ์ˆ˜ ์žˆ๋Š” ์ƒ์Šน ์—ฌ๋ ฅ์ด ์—ฌ์ „ํžˆ ๋งค์šฐ ๋งŽ์ด ๋‚จ์•„์žˆ์œผ๋ฉฐ, ์ด๋ฅผ ์–ด๋–ป๊ฒŒ ์‹คํ˜„ํ•  ๊ฒƒ์ธ์ง€์— ๋Œ€ํ•œ ๊ณ„ํš์„ ์ œ์‹œํ•˜๊ธฐ๋ฅผ ๊ธฐ๋Œ€ํ•ฉ๋‹ˆ๋‹ค.
With that, I will turn it over to Mark, and then we'll be happy to take your questions. Mark Mason
Chief Financial Officer

Thanks, Jane, and good morning, everyone. I'm going to start with the firm-wide financial results, focusing on year-over-year comparisons, unless I indicate otherwise, and then review the performance of our businesses in greater detail. On Slide 6, we show financial results for the full firm. This quarter, we reported net income of $3.8 billion, EPS of $1.86 and an ROTCE of 8% on $22.1 billion of revenues, generating positive operating leverage for the firm and each of our 5 businesses.
๊ทธ๋Ÿผ ๋งˆํฌ์—๊ฒŒ ๋„˜๊ธฐ๊ฒ ์Šต๋‹ˆ๋‹ค. ์ดํ›„ ์—ฌ๋Ÿฌ๋ถ„์˜ ์งˆ๋ฌธ์„ ๊ธฐ๊บผ์ด ๋ฐ›๊ฒ ์Šต๋‹ˆ๋‹ค.

๋งˆํฌ ๋ฉ”์ด์Šจ
์ตœ๊ณ ์žฌ๋ฌด์ฑ…์ž„์ž

์ œ์ธ, ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์—ฌ๋Ÿฌ๋ถ„, ์•ˆ๋…•ํ•˜์„ธ์š”. ๋จผ์ € ์ „์‚ฌ ์žฌ๋ฌด ์‹ค์ ๋ถ€ํ„ฐ ์‹œ์ž‘ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค. ๋ณ„๋„ ์–ธ๊ธ‰์ด ์—†๋Š” ํ•œ ์ „๋…„ ๋™๊ธฐ ๋Œ€๋น„๋กœ ์„ค๋ช…๋“œ๋ฆฌ๊ณ , ์ดํ›„ ๊ฐ ์‚ฌ์—…๋ถ€์˜ ์„ฑ๊ณผ๋ฅผ ๋” ์ž์„ธํžˆ ๊ฒ€ํ† ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค. ์Šฌ๋ผ์ด๋“œ 6์—์„œ ์ „์‚ฌ ์žฌ๋ฌด ์‹ค์ ์„ ๋ณด์—ฌ๋“œ๋ฆฌ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋ฒˆ ๋ถ„๊ธฐ์— ๋‹น์‚ฌ๋Š” ์ˆœ์ด์ต 38์–ต ๋‹ฌ๋Ÿฌ, ์ฃผ๋‹น์ˆœ์ด์ต 1.86๋‹ฌ๋Ÿฌ, ์œ ํ˜•์ž๋ณธ์ˆ˜์ต๋ฅ  8%๋ฅผ ๊ธฐ๋กํ–ˆ์œผ๋ฉฐ, ๋งค์ถœ์€ 221์–ต ๋‹ฌ๋Ÿฌ๋กœ ์ „์‚ฌ์™€ 5๊ฐœ ์‚ฌ์—…๋ถ€ ๋ชจ๋‘์—์„œ ๊ธ์ •์ ์ธ ์˜์—… ๋ ˆ๋ฒ„๋ฆฌ์ง€๋ฅผ ์ฐฝ์ถœํ–ˆ์Šต๋‹ˆ๋‹ค.
On an adjusted basis, excluding the impact of a notable item consisting of the goodwill impairment that Jane mentioned earlier, we reported net income of $4.5 billion, EPS of $2.24 and an ROTCE of 9.7%. Total revenues were up 9%, driven by growth in each of our businesses and legacy franchises, partially offset by a decline in Corporate/Other. Net interest income, excluding markets, which you can see on the bottom left side of the slide, was up 6%, driven by USPB, services, wealth, legacy franchises and banking, partially offset by a decline in Corporate/Other.์กฐ์ • ๊ธฐ์ค€์œผ๋กœ, ์ œ์ธ์ด ์•ž์„œ ์–ธ๊ธ‰ํ•œ ์˜์—…๊ถŒ ์†์ƒ์œผ๋กœ ๊ตฌ์„ฑ๋œ ์ฃผ๋ชฉํ•  ๋งŒํ•œ ํ•ญ๋ชฉ์˜ ์˜ํ–ฅ์„ ์ œ์™ธํ•˜๊ณ , ๋‹น์‚ฌ๋Š” ์ˆœ์ด์ต 45์–ต ๋‹ฌ๋Ÿฌ, ์ฃผ๋‹น์ˆœ์ด์ต 2.24๋‹ฌ๋Ÿฌ, ๊ทธ๋ฆฌ๊ณ  ์œ ํ˜•์ž๋ณธ์ˆ˜์ต๋ฅ  9.7%๋ฅผ ๊ธฐ๋กํ–ˆ์Šต๋‹ˆ๋‹ค. ์ด ์ˆ˜์ต์€ 9% ์ฆ๊ฐ€ํ–ˆ๋Š”๋ฐ, ์ด๋Š” ๊ฐ ์‚ฌ์—…๋ถ€๋ฌธ๊ณผ ๋ ˆ๊ฑฐ์‹œ ํ”„๋žœ์ฐจ์ด์ฆˆ์˜ ์„ฑ์žฅ์— ํž˜์ž…์€ ๊ฒƒ์ด๋ฉฐ, ๊ธฐ์—…/๊ธฐํƒ€ ๋ถ€๋ฌธ์˜ ๊ฐ์†Œ๋กœ ๋ถ€๋ถ„์ ์œผ๋กœ ์ƒ์‡„๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ์Šฌ๋ผ์ด๋“œ ์™ผ์ชฝ ํ•˜๋‹จ์—์„œ ๋ณด์‹ค ์ˆ˜ ์žˆ๋“ฏ์ด, ๋งˆ์ผ“ ๋ถ€๋ฌธ์„ ์ œ์™ธํ•œ ์ˆœ์ด์ž์ˆ˜์ต์€ 6% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ์ด๋Š” USPB, ์„œ๋น„์Šค, ์›ฐ์Šค, ๋ ˆ๊ฑฐ์‹œ ํ”„๋žœ์ฐจ์ด์ฆˆ ๋ฐ ๋ฑ…ํ‚น ๋ถ€๋ฌธ์˜ ์„ฑ์žฅ์— ํž˜์ž…์€ ๊ฒƒ์ด๋ฉฐ, ๊ธฐ์—…/๊ธฐํƒ€ ๋ถ€๋ฌธ์˜ ๊ฐ์†Œ๋กœ ๋ถ€๋ถ„์ ์œผ๋กœ ์ƒ์‡„๋˜์—ˆ์Šต๋‹ˆ๋‹ค.
Noninterest revenues, excluding markets, were up 12% as better results in banking, wealth and legacy franchises were partially offset by declines in Corporate/Other, services and USPB. And total markets revenues were up 15%. Expenses of $14.3 billion were up 9%, largely driven by the goodwill impairment I just mentioned. On an adjusted basis, expenses of $13.6 billion were up 3%. Cost of credit was $2.5 billion, primarily consisting of net credit losses in U.S. card as well as a firm-wide net ACL build.์‹œ์žฅ ๋ถ€๋ฌธ์„ ์ œ์™ธํ•œ ๋น„์ด์ž์ˆ˜์ต์€ 12% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ์ด๋Š” ๋ฑ…ํ‚น, ์›ฐ์Šค, ๋ ˆ๊ฑฐ์‹œ ํ”„๋žœ์ฐจ์ด์ฆˆ์˜ ์‹ค์  ๊ฐœ์„ ์ด ๊ธฐ์—…/๊ธฐํƒ€, ์„œ๋น„์Šค, USPB ๋ถ€๋ฌธ์˜ ๊ฐ์†Œ๋กœ ์ผ๋ถ€ ์ƒ์‡„๋˜์—ˆ๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค. ์ „์ฒด ์‹œ์žฅ์ˆ˜์ต์€ 15% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค.

๋น„์šฉ์€ 143์–ต ๋‹ฌ๋Ÿฌ๋กœ 9% ์ฆ๊ฐ€ํ–ˆ๋Š”๋ฐ, ์ด๋Š” ์•ž์„œ ์–ธ๊ธ‰ํ•œ ์˜์—…๊ถŒ ์†์ƒ์ด ์ฃผ์š” ์›์ธ์ด์—ˆ์Šต๋‹ˆ๋‹ค. ์กฐ์ • ๊ธฐ์ค€์œผ๋กœ๋Š” ๋น„์šฉ์ด 136์–ต ๋‹ฌ๋Ÿฌ๋กœ 3% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค.

์‹ ์šฉ๋น„์šฉ์€ 25์–ต ๋‹ฌ๋Ÿฌ์˜€์œผ๋ฉฐ, ์ฃผ๋กœ ๋ฏธ๊ตญ ์นด๋“œ ๋ถ€๋ฌธ์˜ ์ˆœ์‹ ์šฉ์†์‹ค๊ณผ ์ „์‚ฌ์ ์ธ ์ˆœ ๋Œ€์†์ถฉ๋‹น๊ธˆ ์ ๋ฆฝ์œผ๋กœ ๊ตฌ์„ฑ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.
Looking at the firm on a year-to-date basis, total revenues were up 7%, driven by growth in each of our 5 businesses, along with the benefit of foreign exchange translation, partially offset by a decline in all other. Expenses, which have also been impacted by foreign exchange translation, were up 2% and flat on an adjusted basis. We've generated positive operating leverage for the full firm and each of our 5 businesses and reported an ROTCE of 8.6% and 9.2% on an adjusted basis. On Slide 7, we show the expense and efficiency trend over the past 5 quarters. On an adjusted basis, this quarter, we improved our efficiency ratio by approximately 360 basis points.์—ฐ์ดˆ ๋Œ€๋น„ ๊ธฐ์ค€์œผ๋กœ ํšŒ์‚ฌ๋ฅผ ์‚ดํŽด๋ณด๋ฉด, ์ด ์ˆ˜์ต์€ 7% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ์ด๋Š” 5๊ฐœ ์‚ฌ์—…๋ถ€ ๋ชจ๋‘์˜ ์„ฑ์žฅ๊ณผ ์™ธํ™˜ ํ™˜์‚ฐ ํšจ๊ณผ์— ํž˜์ž…์€ ๊ฒƒ์ด๋ฉฐ, ๊ธฐํƒ€ ๋ถ€๋ฌธ์˜ ๊ฐ์†Œ๋กœ ์ผ๋ถ€ ์ƒ์‡„๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ์™ธํ™˜ ํ™˜์‚ฐ์˜ ์˜ํ–ฅ์„ ๋ฐ›์€ ๋น„์šฉ์€ 2% ์ฆ๊ฐ€ํ–ˆ์œผ๋‚˜, ์กฐ์ • ๊ธฐ์ค€์œผ๋กœ๋Š” ๋ณดํ•ฉ์„ธ๋ฅผ ๋ณด์˜€์Šต๋‹ˆ๋‹ค. ์ „์‚ฌ ๋ฐ 5๊ฐœ ์‚ฌ์—…๋ถ€ ๋ชจ๋‘์—์„œ ๊ธ์ •์ ์ธ ์šด์˜ ๋ ˆ๋ฒ„๋ฆฌ์ง€๋ฅผ ์ฐฝ์ถœํ–ˆ์œผ๋ฉฐ, ROTCE๋Š” 8.6%, ์กฐ์ • ๊ธฐ์ค€์œผ๋กœ๋Š” 9.2%๋ฅผ ๊ธฐ๋กํ–ˆ์Šต๋‹ˆ๋‹ค. ์Šฌ๋ผ์ด๋“œ 7์—์„œ๋Š” ์ง€๋‚œ 5๊ฐœ ๋ถ„๊ธฐ ๋™์•ˆ์˜ ๋น„์šฉ ๋ฐ ํšจ์œจ์„ฑ ์ถ”์ด๋ฅผ ๋ณด์—ฌ๋“œ๋ฆฌ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์กฐ์ • ๊ธฐ์ค€์œผ๋กœ ์ด๋ฒˆ ๋ถ„๊ธฐ ํšจ์œจ์„ฑ ๋น„์œจ์„ ์•ฝ 360bp ๊ฐœ์„ ํ–ˆ์Šต๋‹ˆ๋‹ค.
The increase in adjusted expenses was driven by higher compensation and benefits along with the impact of foreign exchange translation. As you can see on the bottom right side of the slide, the increase in compensation and benefits was driven by performance-related compensation, higher severance and investment in transformation and technology, productivity and stranded cost reduction, partially offsetting continued growth in the businesses. Year-to-date, we have incurred approximately $650 million of severance, slightly above our original expectation for the full year.์กฐ์ • ๋น„์šฉ์˜ ์ฆ๊ฐ€๋Š” ๋ณด์ƒ ๋ฐ ๋ณต๋ฆฌํ›„์ƒ ์ฆ๊ฐ€์™€ ์™ธํ™˜ ํ™˜์‚ฐ ์˜ํ–ฅ์— ์˜ํ•ด ์ฃผ๋„๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ์Šฌ๋ผ์ด๋“œ ์šฐ์ธก ํ•˜๋‹จ์—์„œ ๋ณด์‹œ๋Š” ๋ฐ”์™€ ๊ฐ™์ด, ๋ณด์ƒ ๋ฐ ๋ณต๋ฆฌํ›„์ƒ์˜ ์ฆ๊ฐ€๋Š” ์„ฑ๊ณผ ์—ฐ๋™ ๋ณด์ƒ, ํ‡ด์ง๊ธˆ ์ฆ๊ฐ€, ๊ทธ๋ฆฌ๊ณ  ๋ณ€ํ˜ ๋ฐ ๊ธฐ์ˆ , ์ƒ์‚ฐ์„ฑ ๋ฐ ๊ณ ๋ฆฝ๋น„์šฉ ์ ˆ๊ฐ์— ๋Œ€ํ•œ ํˆฌ์ž์— ์˜ํ•ด ์ฃผ๋„๋˜์—ˆ์œผ๋ฉฐ, ์ด๋Š” ์‚ฌ์—…์˜ ์ง€์†์ ์ธ ์„ฑ์žฅ์„ ๋ถ€๋ถ„์ ์œผ๋กœ ์ƒ์‡„ํ•˜์˜€์Šต๋‹ˆ๋‹ค. ์—ฐ์ดˆ ๋Œ€๋น„ ํ˜„์žฌ๊นŒ์ง€ ์•ฝ 6์–ต 5์ฒœ๋งŒ ๋‹ฌ๋Ÿฌ์˜ ํ‡ด์ง๊ธˆ์„ ์ง€์ถœํ•˜์˜€์œผ๋ฉฐ, ์ด๋Š” ์—ฐ๊ฐ„ ์ „์ฒด์— ๋Œ€ํ•œ ๋‹น์ดˆ ์˜ˆ์ƒ์„ ์•ฝ๊ฐ„ ์ƒํšŒํ•˜๋Š” ์ˆ˜์ค€์ž…๋‹ˆ๋‹ค.
As we've said in the past, we are very focused on managing our expense base in a disciplined manner, reducing stranded costs and generating productivity savings to largely self-fund investments in transformation, technology and the businesses. This discipline, combined with top line revenue momentum, will continue to drive improvement in our operating efficiency. On Slide 8, we show consumer and corporate credit metrics. As I mentioned, the firm's cost of credit was $2.5 billion, primarily consisting of net credit losses in U.S. card as well as a firm-wide net ACL build.๊ณผ๊ฑฐ์— ๋ง์”€๋“œ๋ฆฐ ๋ฐ”์™€ ๊ฐ™์ด, ์ €ํฌ๋Š” ๋น„์šฉ ๊ธฐ๋ฐ˜์„ ๊ทœ์œจ ์žˆ๊ฒŒ ๊ด€๋ฆฌํ•˜๊ณ , ๊ณ ๋ฆฝ๋œ ๋น„์šฉ์„ ์ค„์ด๋ฉฐ, ์ƒ์‚ฐ์„ฑ ์ ˆ๊ฐ์„ ํ†ตํ•ด ๋ณ€ํ˜, ๊ธฐ์ˆ  ๋ฐ ์‚ฌ์—… ๋ถ€๋ฌธ์— ๋Œ€ํ•œ ํˆฌ์ž๋ฅผ ๋Œ€๋ถ€๋ถ„ ์ž์ฒด ์กฐ๋‹ฌํ•˜๋Š” ๋ฐ ๋งค์šฐ ์ง‘์ค‘ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ๊ทœ์œจ๊ณผ ์ตœ๊ณ ์„  ๋งค์ถœ ๋ชจ๋ฉ˜ํ…€์ด ๊ฒฐํ•ฉ๋˜์–ด ์ €ํฌ์˜ ์šด์˜ ํšจ์œจ์„ฑ ๊ฐœ์„ ์„ ์ง€์†์ ์œผ๋กœ ๊ฒฌ์ธํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์Šฌ๋ผ์ด๋“œ 8์—์„œ๋Š” ์†Œ๋น„์ž ๋ฐ ๊ธฐ์—… ์‹ ์šฉ ์ง€ํ‘œ๋ฅผ ๋ณด์—ฌ๋“œ๋ฆฌ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์•ž์„œ ์–ธ๊ธ‰ํ•œ ๋ฐ”์™€ ๊ฐ™์ด, ๋‹น์‚ฌ์˜ ์‹ ์šฉ๋น„์šฉ์€ 25์–ต ๋‹ฌ๋Ÿฌ๋กœ, ์ฃผ๋กœ ๋ฏธ๊ตญ ์นด๋“œ ๋ถ€๋ฌธ์˜ ์ˆœ์‹ ์šฉ์†์‹ค๊ณผ ์ „์‚ฌ์ ์ธ ์ˆœACL ์ ๋ฆฝ์œผ๋กœ ๊ตฌ์„ฑ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.
Our reserves continue to incorporate an 8-quarter weighted average unemployment rate of 5.2%, which includes a downside scenario average unemployment rate of nearly 7%. At the end of the quarter, we had nearly $24 billion in total reserves with a reserve to funded loan ratio of 2.7%. We continue to maintain a high credit quality card portfolio with approximately 85% to consumers with FICO scores of 660 or higher, and a reserve to funded loan ratio in our card portfolio of 8%. And it's worth noting that across our U.S. cards portfolios, delinquency and NCL rate continue to perform in line with our expectations.๋‹น์‚ฌ์˜ ์ถฉ๋‹น๊ธˆ์€ ๊ณ„์†ํ•ด์„œ 5.2%์˜ 8๋ถ„๊ธฐ ๊ฐ€์ค‘ํ‰๊ท  ์‹ค์—…๋ฅ ์„ ๋ฐ˜์˜ํ•˜๊ณ  ์žˆ์œผ๋ฉฐ, ์ด๋Š” ๊ฑฐ์˜ 7%์— ๋‹ฌํ•˜๋Š” ํ•˜๋ฐฉ ์‹œ๋‚˜๋ฆฌ์˜ค ํ‰๊ท  ์‹ค์—…๋ฅ ์„ ํฌํ•จํ•ฉ๋‹ˆ๋‹ค. ๋ถ„๊ธฐ๋ง ๊ธฐ์ค€์œผ๋กœ ๋‹น์‚ฌ๋Š” ์ด ์ถฉ๋‹น๊ธˆ ์•ฝ 240์–ต ๋‹ฌ๋Ÿฌ๋ฅผ ๋ณด์œ ํ•˜๊ณ  ์žˆ์œผ๋ฉฐ, ๋Œ€์ถœ์ž”์•ก ๋Œ€๋น„ ์ถฉ๋‹น๊ธˆ ๋น„์œจ์€ 2.7%์ž…๋‹ˆ๋‹ค. ๋‹น์‚ฌ๋Š” ๊ณ„์†ํ•ด์„œ ๋†’์€ ์‹ ์šฉํ’ˆ์งˆ์˜ ์นด๋“œ ํฌํŠธํด๋ฆฌ์˜ค๋ฅผ ์œ ์ง€ํ•˜๊ณ  ์žˆ์œผ๋ฉฐ, FICO ์ ์ˆ˜ 660์  ์ด์ƒ ์†Œ๋น„์ž๊ฐ€ ์•ฝ 85%๋ฅผ ์ฐจ์ง€ํ•˜๊ณ  ์žˆ๊ณ , ์นด๋“œ ํฌํŠธํด๋ฆฌ์˜ค์˜ ๋Œ€์ถœ์ž”์•ก ๋Œ€๋น„ ์ถฉ๋‹น๊ธˆ ๋น„์œจ์€ 8%์ž…๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์ฃผ๋ชฉํ•  ์ ์€ ๋‹น์‚ฌ์˜ ๋ฏธ๊ตญ ์นด๋“œ ํฌํŠธํด๋ฆฌ์˜ค ์ „๋ฐ˜์— ๊ฑธ์ณ ์—ฐ์ฒด์œจ๊ณผ ์ˆœ์‹ ์šฉ์†์‹ค๋ฅ ์ด ๋‹น์‚ฌ์˜ ์˜ˆ์ƒ๊ณผ ์ผ์น˜ํ•˜๋Š” ์ˆ˜์ค€์—์„œ ์ง€์†์ ์œผ๋กœ ์œ ์ง€๋˜๊ณ  ์žˆ๋‹ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.
Looking at the right-hand side of the slide, you can see that our corporate exposure is primarily investment grade. And while corporate nonaccrual loans increased in the quarter, resulting from idiosyncratic downgrade, they remain low as do corporate net credit losses. We feel good about the high-quality nature of our portfolios, which reflect our risk appetite framework and our focus on using the balance sheet in the context of the overall client relationship. Turning to capital and the balance sheet on Slide 9, where I will speak to sequential variance. Our $2.6 trillion balance sheet increased 1%, driven by growth in cash and loans.์Šฌ๋ผ์ด๋“œ ์˜ค๋ฅธ์ชฝ์„ ๋ณด์‹œ๋ฉด, ๋‹น์‚ฌ์˜ ๊ธฐ์—… ์ต์Šคํฌ์ €๋Š” ์ฃผ๋กœ ํˆฌ์ž๋“ฑ๊ธ‰์œผ๋กœ ๊ตฌ์„ฑ๋˜์–ด ์žˆ์Œ์„ ํ™•์ธํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋ถ„๊ธฐ ์ค‘ ํŠน์ดํ•œ ๋“ฑ๊ธ‰ ํ•˜ํ–ฅ์กฐ์ •์œผ๋กœ ์ธํ•ด ๊ธฐ์—… ๋ฌด์ˆ˜์ต์—ฌ์‹ ์ด ์ฆ๊ฐ€ํ–ˆ์ง€๋งŒ, ๊ธฐ์—… ์ˆœ์‹ ์šฉ์†์‹ค๊ณผ ๋งˆ์ฐฌ๊ฐ€์ง€๋กœ ์—ฌ์ „ํžˆ ๋‚ฎ์€ ์ˆ˜์ค€์„ ์œ ์ง€ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋‹น์‚ฌ๋Š” ๋ฆฌ์Šคํฌ ์„ ํ˜ธ๋„ ํ”„๋ ˆ์ž„์›Œํฌ์™€ ์ „์ฒด ๊ณ ๊ฐ ๊ด€๊ณ„์˜ ๋งฅ๋ฝ์—์„œ ๋Œ€์ฐจ๋Œ€์กฐํ‘œ๋ฅผ ํ™œ์šฉํ•˜๋Š” ๋ฐ ์ค‘์ ์„ ๋‘” ๊ณ ํ’ˆ์งˆ ํฌํŠธํด๋ฆฌ์˜ค์˜ ํŠน์„ฑ์— ๋Œ€ํ•ด ๊ธ์ •์ ์œผ๋กœ ํ‰๊ฐ€ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.

9ํŽ˜์ด์ง€์˜ ์ž๋ณธ๊ณผ ๋Œ€์ฐจ๋Œ€์กฐํ‘œ๋กœ ๋„˜์–ด๊ฐ€์„œ, ์ˆœ์ฐจ์  ๋ณ€๋™์— ๋Œ€ํ•ด ๋ง์”€๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค. ๋‹น์‚ฌ์˜ 2์กฐ 6์ฒœ์–ต ๋‹ฌ๋Ÿฌ ๊ทœ๋ชจ์˜ ๋Œ€์ฐจ๋Œ€์กฐํ‘œ๋Š” ํ˜„๊ธˆ๊ณผ ๋Œ€์ถœ์˜ ์ฆ๊ฐ€์— ํž˜์ž…์–ด 1% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค.
End-of-period loans increased 1%, driven by markets and service. Our $1.4 trillion deposit base remains well diversified and increased 2%, driven by services and wealth. We reported a 115% average LCR and maintained over $1 trillion of available liquidity resources. We ended the quarter with a preliminary 13.2% CET1 capital ratio, which is 110 basis points above our 12.1% regulatory capital requirement during the third quarter. Effective October 1, our new standardized CET1 capital ratio requirement is 11.6%, which incorporates the reduction in our SCB from 4.1% to 3.6%.๊ธฐ๋ง ๋Œ€์ถœ์ž”์•ก์€ ์‹œ์žฅ ๋ฐ ์„œ๋น„์Šค ๋ถ€๋ฌธ์— ํž˜์ž…์–ด 1% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. 1์กฐ 4์ฒœ์–ต ๋‹ฌ๋Ÿฌ ๊ทœ๋ชจ์˜ ์˜ˆ๊ธˆ ๊ธฐ๋ฐ˜์€ ์ž˜ ๋ถ„์‚ฐ๋˜์–ด ์žˆ์œผ๋ฉฐ, ์„œ๋น„์Šค ๋ฐ ์ž์‚ฐ๊ด€๋ฆฌ ๋ถ€๋ฌธ์— ํž˜์ž…์–ด 2% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ํ‰๊ท  ์œ ๋™์„ฑ์ปค๋ฒ„๋ฆฌ์ง€๋น„์œจ(LCR) 115%๋ฅผ ๊ธฐ๋กํ–ˆ์œผ๋ฉฐ, 1์กฐ ๋‹ฌ๋Ÿฌ ์ด์ƒ์˜ ๊ฐ€์šฉ ์œ ๋™์„ฑ ์ž์›์„ ์œ ์ง€ํ–ˆ์Šต๋‹ˆ๋‹ค. ๋ถ„๊ธฐ๋ง ๊ธฐ์ค€ ์˜ˆ๋น„ ๋ณดํ†ต์ฃผ์ž๊ธฐ์ž๋ณธ๋น„์œจ(CET1)์€ 13.2%๋กœ, 3๋ถ„๊ธฐ ๊ทœ์ œ์ž๋ณธ์š”๊ตฌ๋น„์œจ 12.1%๋ฅผ 110bp ์ƒํšŒํ–ˆ์Šต๋‹ˆ๋‹ค. 10์›” 1์ผ๋ถ€ํ„ฐ ์ ์šฉ๋˜๋Š” ์ƒˆ๋กœ์šด ํ‘œ์ค€ํ™”๋œ CET1 ์ž๋ณธ๋น„์œจ ์š”๊ตฌ์‚ฌํ•ญ์€ 11.6%๋กœ, ์ด๋Š” ์ŠคํŠธ๋ ˆ์Šค์ž๋ณธ์™„์ถฉ๋น„์œจ(SCB)์ด 4.1%์—์„œ 3.6%๋กœ ๊ฐ์†Œํ•œ ๊ฒƒ์ด ๋ฐ˜์˜๋œ ์ˆ˜์น˜์ž…๋‹ˆ๋‹ค.
That said, we're still waiting for clarity from the Federal Reserve on whether the averaging of SCB results from the previous 2 consecutive years will become effective in the next few months. Given this uncertainty, we will be targeting a standardized CET1 ratio closer to 12.8%, which incorporates a 2-year average SCB of 3.8% as well as a 100-basis-point management buffer. As we've said in the past, we remain very focused on efficient utilization of both standardized and advanced RWA, while providing the businesses with the capital needed to pursue accretive growth opportunities.๊ทธ๋ ‡๊ธด ํ•˜์ง€๋งŒ, ์ง€๋‚œ 2๋…„ ์—ฐ์† SCB ๊ฒฐ๊ณผ์˜ ํ‰๊ท ํ™”๊ฐ€ ํ–ฅํ›„ ๋ช‡ ๊ฐœ์›” ๋‚ด์— ํšจ๋ ฅ์„ ๋ฐœํœ˜ํ• ์ง€์— ๋Œ€ํ•œ ์—ฐ์ค€์˜ ๋ช…ํ™•ํ•œ ์ž…์žฅ์„ ์—ฌ์ „ํžˆ ๊ธฐ๋‹ค๋ฆฌ๊ณ  ์žˆ๋Š” ์ƒํ™ฉ์ž…๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ๋ถˆํ™•์‹ค์„ฑ์„ ๊ฐ์•ˆํ•˜์—ฌ, ๋‹น์‚ฌ๋Š” 2๋…„ ํ‰๊ท  SCB 3.8%์™€ 100๋ฒ ์ด์‹œ์Šคํฌ์ธํŠธ์˜ ๊ฒฝ์˜์ง„ ๋ฒ„ํผ๋ฅผ ํฌํ•จํ•œ 12.8%์— ๊ฐ€๊นŒ์šด ํ‘œ์ค€ํ™” CET1 ๋น„์œจ์„ ๋ชฉํ‘œ๋กœ ํ•  ์˜ˆ์ •์ž…๋‹ˆ๋‹ค. ๊ณผ๊ฑฐ์— ๋ง์”€๋“œ๋ฆฐ ๋ฐ”์™€ ๊ฐ™์ด, ๋‹น์‚ฌ๋Š” ํ‘œ์ค€ํ™” ๋ฐ ๊ณ ๋„ํ™” RWA ๋ชจ๋‘์˜ ํšจ์œจ์  ํ™œ์šฉ์— ๊ณ„์† ์ง‘์ค‘ํ•˜๋Š” ๋™์‹œ์—, ์‚ฌ์—…๋ถ€๋ฌธ๋“ค์ด ๊ฐ€์น˜ ์ฆ๋Œ€์  ์„ฑ์žฅ ๊ธฐํšŒ๋ฅผ ์ถ”์ง„ํ•˜๋Š” ๋ฐ ํ•„์š”ํ•œ ์ž๋ณธ์„ ์ œ๊ณตํ•˜๋Š” ๋ฐ ์ฃผ๋ ฅํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
And we will continue to prioritize returning capital to shareholders through buybacks as evidenced by the $5 billion of buybacks in the third quarter and nearly $9 billion year-to-date. Turning to the businesses on Slide 10. We show the results for Services in the third quarter. Revenues were up 7%, driven by growth across both TTS and security services. NII increased 11%, primarily driven by the increase in average deposit balances as well as higher deposit spreads. While NIR was down 3% due to the impact of higher lending revenue share, total fee revenue was up 6%.3๋ถ„๊ธฐ์— 50์–ต ๋‹ฌ๋Ÿฌ์˜ ์ž์‚ฌ์ฃผ ๋งค์ž…๊ณผ ์—ฐ์ดˆ ๋Œ€๋น„ ๋ˆ„์  ์•ฝ 90์–ต ๋‹ฌ๋Ÿฌ์˜ ์ž์‚ฌ์ฃผ ๋งค์ž…์—์„œ ํ™•์ธํ•  ์ˆ˜ ์žˆ๋“ฏ์ด, ์šฐ๋ฆฌ๋Š” ์ž์‚ฌ์ฃผ ๋งค์ž…์„ ํ†ตํ•œ ์ฃผ์ฃผ ํ™˜์›์„ ์ง€์†์ ์œผ๋กœ ์šฐ์„ ์‹œํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค.

์Šฌ๋ผ์ด๋“œ 10์˜ ์‚ฌ์—… ๋ถ€๋ฌธ์œผ๋กœ ๋„˜์–ด๊ฐ€๊ฒ ์Šต๋‹ˆ๋‹ค. 3๋ถ„๊ธฐ ์„œ๋น„์Šค ๋ถ€๋ฌธ์˜ ์‹ค์ ์„ ๋ณด์—ฌ๋“œ๋ฆฌ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋งค์ถœ์€ TTS์™€ ๋ณด์•ˆ ์„œ๋น„์Šค ๋ชจ๋‘์˜ ์„ฑ์žฅ์— ํž˜์ž…์–ด 7% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ์ˆœ์ด์ž์ˆ˜์ต(NII)์€ ํ‰๊ท  ์˜ˆ๊ธˆ ์ž”๊ณ  ์ฆ๊ฐ€์™€ ์˜ˆ๊ธˆ ์Šคํ”„๋ ˆ๋“œ ์ƒ์Šน์— ์ฃผ๋กœ ํž˜์ž…์–ด 11% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ์ˆœ์ด์ž์™ธ์ˆ˜์ต(NIR)์€ ๋Œ€์ถœ ์ˆ˜์ต ๋ถ„๋‹ด ์ฆ๊ฐ€์˜ ์˜ํ–ฅ์œผ๋กœ 3% ๊ฐ์†Œํ–ˆ์ง€๋งŒ, ์ด ์ˆ˜์ˆ˜๋ฃŒ ์ˆ˜์ต์€ 6% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค.
We see very strong activity and engagement with corporate clients and momentum across underlying fee drivers with cross-border transactions up 10%, U.S. dollar clearing volume up 5% and assets under custody and administration, up 13% as we continue to roll out our innovative products and services with digital capabilities into new markets. Expenses increased 5%, primarily driven by higher compensation and benefits, including severance as well as higher volume and other revenue-related expenses. Average loans increased 8% driven by continued demand for trade loans as we continue to support clients as they plan for potential shifts in trade corridors.๊ธฐ์—… ๊ณ ๊ฐ๋“ค๊ณผ์˜ ๋งค์šฐ ๊ฐ•๋ ฅํ•œ ํ™œ๋™๊ณผ ์ฐธ์—ฌ๋„๋ฅผ ๋ณด์ด๊ณ  ์žˆ์œผ๋ฉฐ, ๊ตญ๊ฒฝ ๊ฐ„ ๊ฑฐ๋ž˜๊ฐ€ 10% ์ฆ๊ฐ€ํ•˜๊ณ , ๋ฏธ๊ตญ ๋‹ฌ๋Ÿฌ ๊ฒฐ์ œ ๊ทœ๋ชจ๊ฐ€ 5% ์ฆ๊ฐ€ํ•˜๋ฉฐ, ๋ณด๊ด€ ๋ฐ ๊ด€๋ฆฌ ์ž์‚ฐ์ด 13% ์ฆ๊ฐ€ํ•˜๋Š” ๋“ฑ ๊ธฐ๋ณธ์ ์ธ ์ˆ˜์ˆ˜๋ฃŒ ๋™์ธ๋“ค ์ „๋ฐ˜์— ๊ฑธ์ณ ๋ชจ๋ฉ˜ํ…€์„ ๋ณด์ด๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Š” ๋””์ง€ํ„ธ ์—ญ๋Ÿ‰์„ ๊ฐ–์ถ˜ ํ˜์‹ ์ ์ธ ์ œํ’ˆ๊ณผ ์„œ๋น„์Šค๋ฅผ ์ƒˆ๋กœ์šด ์‹œ์žฅ์— ์ง€์†์ ์œผ๋กœ ์ถœ์‹œํ•˜๊ณ  ์žˆ๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค. ๋น„์šฉ์€ 5% ์ฆ๊ฐ€ํ–ˆ๋Š”๋ฐ, ์ด๋Š” ์ฃผ๋กœ ํ‡ด์ง๊ธˆ์„ ํฌํ•จํ•œ ๋ณด์ƒ ๋ฐ ๋ณต๋ฆฌํ›„์ƒ๋น„ ์ฆ๊ฐ€์™€ ๊ฑฐ๋ž˜๋Ÿ‰ ์ฆ๊ฐ€ ๋ฐ ๊ธฐํƒ€ ์ˆ˜์ต ๊ด€๋ จ ๋น„์šฉ ์ฆ๊ฐ€์— ๊ธฐ์ธํ•ฉ๋‹ˆ๋‹ค. ํ‰๊ท  ๋Œ€์ถœ์€ 8% ์ฆ๊ฐ€ํ–ˆ์œผ๋ฉฐ, ์ด๋Š” ๊ณ ๊ฐ๋“ค์ด ์ž ์žฌ์ ์ธ ๋ฌด์—ญ ํ†ต๋กœ ๋ณ€ํ™”์— ๋Œ€๋น„ํ•œ ๊ณ„ํš์„ ์ˆ˜๋ฆฝํ•˜๋Š” ๊ณผ์ •์—์„œ ์šฐ๋ฆฌ๊ฐ€ ์ง€์†์ ์œผ๋กœ ์ง€์›ํ•˜๋ฉด์„œ ๋ฌด์—ญ๊ธˆ์œต ๋Œ€์ถœ์— ๋Œ€ํ•œ ์ˆ˜์š”๊ฐ€ ์ง€์†๋˜๊ณ  ์žˆ๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค.
Average deposits also increased 8% with growth across both North America and International, largely driven by an increase in operating deposits. Services generated positive operating leverage for the fifth consecutive quarter and delivered net income of $1.8 billion, with an ROTCE of 28.9% in the quarter and 26.1% year-to-date. Turning to markets on Slide 11. Revenues were up 15%, driven by growth across both fixed income and equity. Fixed income revenues increased 12% with rates and currencies up 15%, largely driven by growth in rates amid policy uncertainty and elevated client activity.ํ‰๊ท  ์˜ˆ๊ธˆ๋„ 8% ์ฆ๊ฐ€ํ–ˆ์œผ๋ฉฐ, ๋ถ๋ฏธ์™€ ํ•ด์™ธ ๋ชจ๋‘์—์„œ ์„ฑ์žฅ์„ ๋ณด์˜€๊ณ , ์ด๋Š” ์ฃผ๋กœ ์šด์˜์˜ˆ๊ธˆ ์ฆ๊ฐ€์— ๊ธฐ์ธํ–ˆ์Šต๋‹ˆ๋‹ค. ์„œ๋น„์Šค ๋ถ€๋ฌธ์€ 5๋ถ„๊ธฐ ์—ฐ์† ๊ธ์ •์ ์ธ ์šด์˜ ๋ ˆ๋ฒ„๋ฆฌ์ง€๋ฅผ ์ฐฝ์ถœํ–ˆ์œผ๋ฉฐ, 18์–ต ๋‹ฌ๋Ÿฌ์˜ ์ˆœ์ด์ต์„ ๋‹ฌ์„ฑํ–ˆ๊ณ , ๋ถ„๊ธฐ ROTCE๋Š” 28.9%, ์—ฐ์ดˆ ๋Œ€๋น„๋กœ๋Š” 26.1%๋ฅผ ๊ธฐ๋กํ–ˆ์Šต๋‹ˆ๋‹ค.

11ํŽ˜์ด์ง€์˜ ๋งˆ์ผ“ ๋ถ€๋ฌธ์œผ๋กœ ๋„˜์–ด๊ฐ€๊ฒ ์Šต๋‹ˆ๋‹ค. ์ˆ˜์ต์€ ์ฑ„๊ถŒ๊ณผ ์ฃผ์‹ ๋ชจ๋‘์—์„œ์˜ ์„ฑ์žฅ์— ํž˜์ž…์–ด 15% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ์ฑ„๊ถŒ ์ˆ˜์ต์€ 12% ์ฆ๊ฐ€ํ–ˆ์œผ๋ฉฐ, ๊ธˆ๋ฆฌ ๋ฐ ํ†ตํ™” ๋ถ€๋ฌธ์ด 15% ์ƒ์Šนํ–ˆ๋Š”๋ฐ, ์ด๋Š” ์ฃผ๋กœ ์ •์ฑ… ๋ถˆํ™•์‹ค์„ฑ๊ณผ ๊ณ ๊ฐ ํ™œ๋™ ์ฆ๊ฐ€ ์†์—์„œ ๊ธˆ๋ฆฌ ๋ถ€๋ฌธ์˜ ์„ฑ์žฅ์— ๊ธฐ์ธํ–ˆ์Šต๋‹ˆ๋‹ค.
And spread products and other fixed income was up 8%, largely driven by higher mortgage trading, higher financing activity and lower commodities activity. Equities revenues were up 24%, driven by higher client activity in derivatives and increased volumes in cash as well as continued momentum in prime with balances up approximately 44%. Expenses increased 5%, primarily driven by higher compensation and benefits along with the impact of FX translation. Transactional and product servicing expenses were down as growth in transaction volumes was more than offset by efficiency actions. Average loans increased 24%, primarily driven by financing activity and spread products.์Šคํ”„๋ ˆ๋“œ ์ƒํ’ˆ ๋ฐ ๊ธฐํƒ€ ๊ณ ์ •์ˆ˜์ต ๋ถ€๋ฌธ์€ 8% ์ฆ๊ฐ€ํ–ˆ๋Š”๋ฐ, ์ด๋Š” ์ฃผ๋กœ ๋ชจ๊ธฐ์ง€ ํŠธ๋ ˆ์ด๋”ฉ ์ฆ๊ฐ€, ํŒŒ์ด๋‚ธ์‹ฑ ํ™œ๋™ ํ™•๋Œ€, ๊ทธ๋ฆฌ๊ณ  ์›์ž์žฌ ํ™œ๋™ ๊ฐ์†Œ์— ๊ธฐ์ธํ•ฉ๋‹ˆ๋‹ค. ์ฃผ์‹ ์ˆ˜์ต์€ 24% ์ฆ๊ฐ€ํ–ˆ์œผ๋ฉฐ, ์ด๋Š” ํŒŒ์ƒ์ƒํ’ˆ์—์„œ์˜ ๊ณ ๊ฐ ํ™œ๋™ ์ฆ๊ฐ€์™€ ํ˜„๊ธˆ ๊ฑฐ๋ž˜๋Ÿ‰ ์ฆ๊ฐ€, ๊ทธ๋ฆฌ๊ณ  ์ž”๊ณ ๊ฐ€ ์•ฝ 44% ์ฆ๊ฐ€ํ•œ ํ”„๋ผ์ž„ ๋ถ€๋ฌธ์˜ ์ง€์†์ ์ธ ๋ชจ๋ฉ˜ํ…€์— ์˜ํ•ด ๊ฒฌ์ธ๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ๋น„์šฉ์€ 5% ์ฆ๊ฐ€ํ–ˆ๋Š”๋ฐ, ์ฃผ๋กœ ๋ณด์ƒ ๋ฐ ๋ณต๋ฆฌํ›„์ƒ ์ฆ๊ฐ€์™€ ์™ธํ™˜ ํ™˜์‚ฐ ์˜ํ–ฅ์— ๋”ฐ๋ฅธ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ฑฐ๋ž˜ ๋ฐ ์ƒํ’ˆ ์„œ๋น„์Šค ๋น„์šฉ์€ ๊ฐ์†Œํ–ˆ๋Š”๋ฐ, ์ด๋Š” ๊ฑฐ๋ž˜๋Ÿ‰ ์ฆ๊ฐ€๋ณด๋‹ค ํšจ์œจ์„ฑ ๊ฐœ์„  ์กฐ์น˜์˜ ํšจ๊ณผ๊ฐ€ ๋” ์ปธ๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค. ํ‰๊ท  ๋Œ€์ถœ์€ 24% ์ฆ๊ฐ€ํ–ˆ์œผ๋ฉฐ, ์ด๋Š” ์ฃผ๋กœ ํŒŒ์ด๋‚ธ์‹ฑ ํ™œ๋™๊ณผ ์Šคํ”„๋ ˆ๋“œ ์ƒํ’ˆ์— ์˜ํ•ด ๊ฒฌ์ธ๋˜์—ˆ์Šต๋‹ˆ๋‹ค.
Markets generated positive operating leverage for the sixth consecutive quarter and delivered net income of $1.6 billion with an ROTCE of 12.3% in the quarter and 13.5% year-to-date. Turning to Banking on Slide 12. We revenues were up 34%, driven by growth in corporate lending and investment banking. Investment banking fees increased 17% with growth across all products. M&A was up 8% with momentum across several sectors and with continued share gains with financial sponsors and more sell-side activity. ECM was up 35%, with growth across all products, notably in convertibles given the favorable environment. And DCM was up 19%, driven by leverage finance.๋งˆ์ผ“ ๋ถ€๋ฌธ์€ 6๋ถ„๊ธฐ ์—ฐ์† ๊ธ์ •์ ์ธ ์šด์˜ ๋ ˆ๋ฒ„๋ฆฌ์ง€๋ฅผ ์ฐฝ์ถœํ–ˆ์œผ๋ฉฐ, ๋ถ„๊ธฐ ์ˆœ์ด์ต 16์–ต ๋‹ฌ๋Ÿฌ๋ฅผ ๋‹ฌ์„ฑํ•˜์—ฌ ๋ถ„๊ธฐ ROTCE 12.3%, ์—ฐ์ดˆ ๋Œ€๋น„ 13.5%๋ฅผ ๊ธฐ๋กํ–ˆ์Šต๋‹ˆ๋‹ค. 12ํŽ˜์ด์ง€์˜ ๋ฑ…ํ‚น ๋ถ€๋ฌธ์œผ๋กœ ๋„˜์–ด๊ฐ€๊ฒ ์Šต๋‹ˆ๋‹ค. ์ˆ˜์ต์€ ๊ธฐ์—… ๋Œ€์ถœ๊ณผ ํˆฌ์ž์€ํ–‰์—…๋ฌด ์„ฑ์žฅ์— ํž˜์ž…์–ด 34% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ํˆฌ์ž์€ํ–‰ ์ˆ˜์ˆ˜๋ฃŒ๋Š” ๋ชจ๋“  ์ƒํ’ˆ๊ตฐ์—์„œ ์„ฑ์žฅํ•˜๋ฉฐ 17% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. M&A๋Š” ์—ฌ๋Ÿฌ ์„นํ„ฐ์—์„œ์˜ ๋ชจ๋ฉ˜ํ…€๊ณผ ๊ธˆ์œต ์Šคํฐ์„œ๋“ค๊ณผ์˜ ์ง€์†์ ์ธ ์‹œ์žฅ์ ์œ ์œจ ํ™•๋Œ€, ๊ทธ๋ฆฌ๊ณ  ๋” ๋งŽ์€ ๋งค๋„์ธก ํ™œ๋™์œผ๋กœ 8% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ECM์€ ์œ ๋ฆฌํ•œ ํ™˜๊ฒฝ ํ•˜์—์„œ ์ „ํ™˜์‚ฌ์ฑ„๋ฅผ ์ค‘์‹ฌ์œผ๋กœ ๋ชจ๋“  ์ƒํ’ˆ๊ตฐ์—์„œ ์„ฑ์žฅํ•˜๋ฉฐ 35% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  DCM์€ ๋ ˆ๋ฒ„๋ฆฌ์ง€ ํŒŒ์ด๋‚ธ์Šค์— ํž˜์ž…์–ด 19% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค.
Corporate lending revenues, excluding mark-to-market on loan hedges, increased 39%, driven by an increase in lending revenue share. Expenses increased 2%, driven by higher volume-related transactional and product servicing expenses as well as compensation and benefit, which includes recent investments we've made in the business. Cost of credit was $157 million, which included a net ACL build of $148 million driven by changes in portfolio composition, including exposure growth. Banking generated positive operating leverage for the seventh consecutive quarter and delivered net income of $638 million with an ROTCE of 12.3% in the quarter and 10.7% year-to-date. Turning to Wealth on Slide 13.๋Œ€์ถœ ํ—ค์ง€์˜ ์‹œ๊ฐ€ํ‰๊ฐ€๋ฅผ ์ œ์™ธํ•œ ๊ธฐ์—…๋Œ€์ถœ ์ˆ˜์ต์€ ๋Œ€์ถœ ์ˆ˜์ต ์ ์œ ์œจ ์ฆ๊ฐ€์— ํž˜์ž…์–ด 39% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ๋น„์šฉ์€ ๊ฑฐ๋ž˜๋Ÿ‰ ์ฆ๊ฐ€์— ๋”ฐ๋ฅธ ๊ฑฐ๋ž˜ ๋ฐ ์ƒํ’ˆ ์„œ๋น„์Šค ๋น„์šฉ ์ฆ๊ฐ€์™€ ์ตœ๊ทผ ์‚ฌ์—…์— ๋Œ€ํ•œ ํˆฌ์ž๋ฅผ ํฌํ•จํ•œ ๋ณด์ƒ ๋ฐ ๋ณต๋ฆฌํ›„์ƒ๋น„ ์ฆ๊ฐ€๋กœ 2% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ์‹ ์šฉ๋น„์šฉ์€ 1์–ต 5,700๋งŒ ๋‹ฌ๋Ÿฌ์˜€์œผ๋ฉฐ, ์ด๋Š” ์ต์Šคํฌ์ € ์ฆ๊ฐ€๋ฅผ ํฌํ•จํ•œ ํฌํŠธํด๋ฆฌ์˜ค ๊ตฌ์„ฑ ๋ณ€ํ™”๋กœ ์ธํ•œ 1์–ต 4,800๋งŒ ๋‹ฌ๋Ÿฌ์˜ ์ˆœ ACL ์ ๋ฆฝ์„ ํฌํ•จํ•œ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๋ฑ…ํ‚น ๋ถ€๋ฌธ์€ 7๋ถ„๊ธฐ ์—ฐ์† ๊ธ์ •์ ์ธ ์šด์˜ ๋ ˆ๋ฒ„๋ฆฌ์ง€๋ฅผ ๋‹ฌ์„ฑํ–ˆ์œผ๋ฉฐ, ์ˆœ์ด์ต 6์–ต 3,800๋งŒ ๋‹ฌ๋Ÿฌ๋ฅผ ๊ธฐ๋กํ•˜์—ฌ ๋ถ„๊ธฐ ROTCE 12.3%, ์—ฐ์ดˆ ๋Œ€๋น„ 10.7%๋ฅผ ๋‹ฌ์„ฑํ–ˆ์Šต๋‹ˆ๋‹ค. ์Šฌ๋ผ์ด๋“œ 13์˜ ์›ฐ์Šค ๋ถ€๋ฌธ์œผ๋กœ ๋„˜์–ด๊ฐ€๊ฒ ์Šต๋‹ˆ๋‹ค.
Revenues were up 8%, driven by growth in Citigold and the Private Bank partially offset by a decline in wealth at work. NII, which you can see on the bottom left side of the slide, increased 8%, driven by higher deposit spreads, partially offset by lower mortgage spreads. NIR increased 9%, driven by higher investment fee revenues as we grew client investment assets by 14% despite a reduction of approximately $33 billion related to the sale of our Trust business. We had record net new investment assets of $18.6 billion in the quarter and over $52 billion in the last 12 months, representing approximately 9% organic growth.์ˆ˜์ต์€ 8% ์ฆ๊ฐ€ํ–ˆ์œผ๋ฉฐ, ์ด๋Š” Citigold์™€ Private Bank์˜ ์„ฑ์žฅ์— ํž˜์ž…์€ ๊ฒƒ์œผ๋กœ ์›ฐ์Šค ์•ณ ์›Œํฌ(wealth at work)์˜ ๊ฐ์†Œ๋กœ ์ผ๋ถ€ ์ƒ์‡„๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ์Šฌ๋ผ์ด๋“œ ์™ผ์ชฝ ํ•˜๋‹จ์—์„œ ํ™•์ธํ•  ์ˆ˜ ์žˆ๋Š” ์ˆœ์ด์ž์ˆ˜์ต(NII)์€ 8% ์ฆ๊ฐ€ํ–ˆ๋Š”๋ฐ, ์ด๋Š” ์˜ˆ๊ธˆ ์Šคํ”„๋ ˆ๋“œ ์ƒ์Šน์— ๊ธฐ์ธํ•˜๋ฉฐ ๋ชจ๊ธฐ์ง€ ์Šคํ”„๋ ˆ๋“œ ํ•˜๋ฝ์œผ๋กœ ์ผ๋ถ€ ์ƒ์‡„๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ์ˆœ์ด์ž์™ธ์ˆ˜์ต(NIR)์€ 9% ์ฆ๊ฐ€ํ–ˆ์œผ๋ฉฐ, ์ด๋Š” ์‹ ํƒ ์‚ฌ์—… ๋งค๊ฐ๊ณผ ๊ด€๋ จํ•˜์—ฌ ์•ฝ 330์–ต ๋‹ฌ๋Ÿฌ๊ฐ€ ๊ฐ์†Œํ–ˆ์Œ์—๋„ ๋ถˆ๊ตฌํ•˜๊ณ  ๊ณ ๊ฐ ํˆฌ์ž์ž์‚ฐ์„ 14% ์ฆ๊ฐ€์‹œํ‚ค๋ฉด์„œ ํˆฌ์ž ์ˆ˜์ˆ˜๋ฃŒ ์ˆ˜์ต์ด ์ฆ๊ฐ€ํ•œ ๋ฐ ๋”ฐ๋ฅธ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๋‹น ๋ถ„๊ธฐ ์ˆœ์‹ ๊ทœ ํˆฌ์ž์ž์‚ฐ์€ 186์–ต ๋‹ฌ๋Ÿฌ๋กœ ๊ธฐ๋ก์„ ๊ฒฝ์‹ ํ–ˆ์œผ๋ฉฐ, ์ง€๋‚œ 12๊ฐœ์›”๊ฐ„ 520์–ต ๋‹ฌ๋Ÿฌ๋ฅผ ๋„˜์–ด์„œ ์•ฝ 9%์˜ ์œ ๊ธฐ์  ์„ฑ์žฅ๋ฅ ์„ ๋‚˜ํƒ€๋ƒˆ์Šต๋‹ˆ๋‹ค.
Expenses increased 4%, driven by investments in technology and volume-related transactional and product servicing expenses, partially offset by continued productivity savings. End-of-period client balances continued to grow, up 8%. Average loans were up 1% as we continue to be strategic in deploying the balance sheet to support growth in client investment assets. Average deposits were flat as operating outflows and a shift from deposits to higher-yielding investments on Citi's platform were offset by net new deposits as well as client transfers from USPB.๋น„์šฉ์€ 4% ์ฆ๊ฐ€ํ–ˆ๋Š”๋ฐ, ์ด๋Š” ๊ธฐ์ˆ  ํˆฌ์ž์™€ ๊ฑฐ๋ž˜๋Ÿ‰ ๊ด€๋ จ ๊ฑฐ๋ž˜ ๋ฐ ์ƒํ’ˆ ์„œ๋น„์Šค ๋น„์šฉ ์ฆ๊ฐ€์— ๊ธฐ์ธํ•˜๋ฉฐ, ์ง€์†์ ์ธ ์ƒ์‚ฐ์„ฑ ์ ˆ๊ฐ์œผ๋กœ ๋ถ€๋ถ„์ ์œผ๋กœ ์ƒ์‡„๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ๊ธฐ๋ง ๊ณ ๊ฐ ์ž”๊ณ ๋Š” 8% ์ฆ๊ฐ€ํ•˜๋ฉฐ ์ง€์†์ ์ธ ์„ฑ์žฅ์„ธ๋ฅผ ๋ณด์˜€์Šต๋‹ˆ๋‹ค. ํ‰๊ท  ๋Œ€์ถœ์€ 1% ์ฆ๊ฐ€ํ–ˆ๋Š”๋ฐ, ์ด๋Š” ๊ณ ๊ฐ ํˆฌ์ž์ž์‚ฐ ์„ฑ์žฅ์„ ์ง€์›ํ•˜๊ธฐ ์œ„ํ•ด ๋Œ€์ฐจ๋Œ€์กฐํ‘œ๋ฅผ ์ „๋žต์ ์œผ๋กœ ํ™œ์šฉํ•˜๊ณ  ์žˆ๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค. ํ‰๊ท  ์˜ˆ๊ธˆ์€ ๋ณดํ•ฉ์„ธ๋ฅผ ์œ ์ง€ํ–ˆ๋Š”๋ฐ, ์šด์˜ ์ž๊ธˆ ์œ ์ถœ๊ณผ ์˜ˆ๊ธˆ์—์„œ ์”จํ‹ฐ ํ”Œ๋žซํผ์˜ ๊ณ ์ˆ˜์ต ํˆฌ์ž์ƒํ’ˆ์œผ๋กœ์˜ ์ด๋™์ด ์‹ ๊ทœ ์ˆœ์˜ˆ๊ธˆ ์œ ์ž… ๋ฐ USPB๋กœ๋ถ€ํ„ฐ์˜ ๊ณ ๊ฐ ์ด์ „์œผ๋กœ ์ƒ์‡„๋˜์—ˆ์Šต๋‹ˆ๋‹ค.
Wealth had a pretax margin of 22%, generated positive operating leverage for the sixth consecutive quarter and delivered net income of $374 million, with an ROTCE of 12.1% in the quarter and 12.5% year-to-date. Turning to U.S. Personal Banking on Slide 14. Revenues were up 7%, driven by growth in branded cards and retail banking, partially offset by a slight decline in retail service. Branded cards revenues increased 8%, driven by higher loan spreads, higher interest-earning balances, which were up 5%, and higher gross interchange, partially offset by higher rewards costs. We continue to see strong customer engagement with spend volume also up 5%.์›ฐ์Šค ๋ถ€๋ฌธ์€ ์„ธ์ „ ๋งˆ์ง„ 22%๋ฅผ ๊ธฐ๋กํ–ˆ์œผ๋ฉฐ, 6๋ถ„๊ธฐ ์—ฐ์† ์–‘์˜ ์šด์˜ ๋ ˆ๋ฒ„๋ฆฌ์ง€๋ฅผ ์ฐฝ์ถœํ–ˆ๊ณ , ๋ถ„๊ธฐ ์ˆœ์ด์ต 3์–ต 7,400๋งŒ ๋‹ฌ๋Ÿฌ๋ฅผ ๋‹ฌ์„ฑํ•˜์—ฌ ๋ถ„๊ธฐ ROTCE 12.1%, ์—ฐ์ดˆ ๋Œ€๋น„ ๋ˆ„๊ณ„ 12.5%๋ฅผ ๊ธฐ๋กํ–ˆ์Šต๋‹ˆ๋‹ค.

์Šฌ๋ผ์ด๋“œ 14์˜ ๋ฏธ๊ตญ ๊ฐœ์ธ๊ธˆ์œต ๋ถ€๋ฌธ์œผ๋กœ ๋„˜์–ด๊ฐ€๊ฒ ์Šต๋‹ˆ๋‹ค. ์ˆ˜์ต์€ 7% ์ฆ๊ฐ€ํ–ˆ๋Š”๋ฐ, ์ด๋Š” ๋ธŒ๋žœ๋“œ ์นด๋“œ์™€ ๋ฆฌํ…Œ์ผ ๋ฑ…ํ‚น์˜ ์„ฑ์žฅ์— ํž˜์ž…์€ ๊ฒƒ์œผ๋กœ, ๋ฆฌํ…Œ์ผ ์„œ๋น„์Šค์˜ ์†Œํญ ๊ฐ์†Œ๋กœ ์ผ๋ถ€ ์ƒ์‡„๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ๋ธŒ๋žœ๋“œ ์นด๋“œ ์ˆ˜์ต์€ 8% ์ฆ๊ฐ€ํ–ˆ๋Š”๋ฐ, ์ด๋Š” ๋Œ€์ถœ ์Šคํ”„๋ ˆ๋“œ ํ™•๋Œ€, 5% ์ฆ๊ฐ€ํ•œ ์ด์ž์ˆ˜์ต ์ž”๊ณ  ์ฆ๊ฐ€, ๊ทธ๋ฆฌ๊ณ  ์ด ์ธํ„ฐ์ฒด์ธ์ง€ ์ˆ˜์ˆ˜๋ฃŒ ์ฆ๊ฐ€์— ๊ธฐ์ธํ•˜๋ฉฐ, ๋ฆฌ์›Œ๋“œ ๋น„์šฉ ์ฆ๊ฐ€๋กœ ์ผ๋ถ€ ์ƒ์‡„๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ์ง€์ถœ ๊ฑฐ๋ž˜๋Ÿ‰๋„ 5% ์ฆ๊ฐ€ํ•˜๋Š” ๋“ฑ ๊ณ ๊ฐ ์ฐธ์—ฌ๋„๊ฐ€ ์ง€์†์ ์œผ๋กœ ๊ฐ•์„ธ๋ฅผ ๋ณด์ด๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
Retail banking revenues increased 30%, largely driven by the impact of higher deposit spreads and balances. And retail services revenues were down 1%, largely driven by higher partner payment accruals. Expenses were flat as lower advertising and marketing expenses as well as compensation and benefits, were offset by higher volume-related transactional and product servicing expenses. Cost of credit was $1.8 billion, driven by net credit losses in card. Average deposits increased 6% as net new deposits were partially offset by the client transfers to wealth that I mentioned earlier.๋ฆฌํ…Œ์ผ ๋ฑ…ํ‚น ์ˆ˜์ต์€ 30% ์ฆ๊ฐ€ํ–ˆ๋Š”๋ฐ, ์ด๋Š” ์ฃผ๋กœ ์˜ˆ๊ธˆ ์Šคํ”„๋ ˆ๋“œ ํ™•๋Œ€์™€ ์ž”๊ณ  ์ฆ๊ฐ€์˜ ์˜ํ–ฅ์— ๊ธฐ์ธํ•ฉ๋‹ˆ๋‹ค. ๋ฆฌํ…Œ์ผ ์„œ๋น„์Šค ์ˆ˜์ต์€ 1% ๊ฐ์†Œํ–ˆ๋Š”๋ฐ, ์ด๋Š” ์ฃผ๋กœ ํŒŒํŠธ๋„ˆ ์ง€๊ธ‰ ์ถฉ๋‹น๊ธˆ ์ฆ๊ฐ€์— ๋”ฐ๋ฅธ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๋น„์šฉ์€ ๊ด‘๊ณ  ๋ฐ ๋งˆ์ผ€ํŒ… ๋น„์šฉ๊ณผ ๋ณด์ƒ ๋ฐ ๋ณต๋ฆฌํ›„์ƒ๋น„ ๊ฐ์†Œ๊ฐ€ ๊ฑฐ๋ž˜๋Ÿ‰ ์ฆ๊ฐ€์— ๋”ฐ๋ฅธ ๊ฑฐ๋ž˜ ๋ฐ ์ƒํ’ˆ ์„œ๋น„์Šค ๋น„์šฉ ์ฆ๊ฐ€๋กœ ์ƒ์‡„๋˜๋ฉด์„œ ๋ณดํ•ฉ์„ธ๋ฅผ ๋ณด์˜€์Šต๋‹ˆ๋‹ค. ์‹ ์šฉ๋น„์šฉ์€ ์นด๋“œ ๋ถ€๋ฌธ์˜ ์ˆœ์‹ ์šฉ์†์‹ค๋กœ ์ธํ•ด 18์–ต ๋‹ฌ๋Ÿฌ๋ฅผ ๊ธฐ๋กํ–ˆ์Šต๋‹ˆ๋‹ค. ํ‰๊ท  ์˜ˆ๊ธˆ์€ 6% ์ฆ๊ฐ€ํ–ˆ๋Š”๋ฐ, ์‹ ๊ทœ ์ˆœ์˜ˆ๊ธˆ ์œ ์ž…์ด ์•ž์„œ ์–ธ๊ธ‰ํ•œ ๊ณ ๊ฐ์˜ ์›ฐ์Šค๋งค๋‹ˆ์ง€๋จผํŠธ ๋ถ€๋ฌธ์œผ๋กœ์˜ ์ž๊ธˆ ์ด์ „์— ์˜ํ•ด ๋ถ€๋ถ„์ ์œผ๋กœ ์ƒ์‡„๋˜์—ˆ์Šต๋‹ˆ๋‹ค.
USPB generated positive operating leverage for the 12th consecutive quarter and delivered net income of $858 million with an ROTCE of 14.5% in the quarter and 12.9% year-to-date. Turning to Slide 15, we show results for all other on a managed basis, which includes Corporate/Other and legacy franchises and excludes divestiture-related items. Revenues were down 16% and with a decline in Corporate/Other partially offset by an increase in legacy franchise. The decline in Corporate/Other was driven by lower NII resulting from actions that we've taken over the past few quarters to reduce the asset sensitivity of the firm in a declining rate environment as well as lower NIR.USPB๋Š” 12๋ถ„๊ธฐ ์—ฐ์†์œผ๋กœ ๊ธ์ •์ ์ธ ์˜์—… ๋ ˆ๋ฒ„๋ฆฌ์ง€๋ฅผ ์ฐฝ์ถœํ–ˆ์œผ๋ฉฐ, ๋ถ„๊ธฐ ์ค‘ 8์–ต 5,800๋งŒ ๋‹ฌ๋Ÿฌ์˜ ์ˆœ์ด์ต์„ ๊ธฐ๋กํ•˜์—ฌ ROTCE 14.5%, ์—ฐ์ดˆ ๋Œ€๋น„๋กœ๋Š” 12.9%๋ฅผ ๋‹ฌ์„ฑํ–ˆ์Šต๋‹ˆ๋‹ค. ์Šฌ๋ผ์ด๋“œ 15๋กœ ๋„˜์–ด๊ฐ€์„œ, ๊ด€๋ฆฌ ๊ธฐ์ค€์œผ๋กœ ๊ธฐํƒ€ ์ „์ฒด ๋ถ€๋ฌธ์˜ ์‹ค์ ์„ ๋ณด์—ฌ๋“œ๋ฆฌ๋Š”๋ฐ, ์ด๋Š” ๊ธฐ์—…/๊ธฐํƒ€ ๋ถ€๋ฌธ๊ณผ ๋ ˆ๊ฑฐ์‹œ ํ”„๋žœ์ฐจ์ด์ฆˆ๋ฅผ ํฌํ•จํ•˜๋ฉฐ ๋งค๊ฐ ๊ด€๋ จ ํ•ญ๋ชฉ์€ ์ œ์™ธํ•œ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ˆ˜์ต์€ 16% ๊ฐ์†Œํ–ˆ์œผ๋ฉฐ, ๊ธฐ์—…/๊ธฐํƒ€ ๋ถ€๋ฌธ์˜ ํ•˜๋ฝ์ด ๋ ˆ๊ฑฐ์‹œ ํ”„๋žœ์ฐจ์ด์ฆˆ์˜ ์ฆ๊ฐ€๋กœ ๋ถ€๋ถ„์ ์œผ๋กœ ์ƒ์‡„๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ๊ธฐ์—…/๊ธฐํƒ€ ๋ถ€๋ฌธ์˜ ํ•˜๋ฝ์€ ๊ธˆ๋ฆฌ ํ•˜๋ฝ ํ™˜๊ฒฝ์—์„œ ํšŒ์‚ฌ์˜ ์ž์‚ฐ ๋ฏผ๊ฐ๋„๋ฅผ ์ค„์ด๊ธฐ ์œ„ํ•ด ์ง€๋‚œ ๋ช‡ ๋ถ„๊ธฐ์— ๊ฑธ์ณ ์ทจํ•œ ์กฐ์น˜๋“ค๋กœ ์ธํ•œ ์ˆœ์ด์ž์ˆ˜์ต(NII) ๊ฐ์†Œ์™€ ๋น„์ด์ž์ˆ˜์ต(NIR) ๊ฐ์†Œ์— ๊ธฐ์ธํ•ฉ๋‹ˆ๋‹ค.
Growth in legacy franchises was driven by Mexico, which included the impact of Mexican peso appreciation, partially offset by the impact of continued reduction from our exit and wind down market. Expenses increased 4% with growth in Corporate/Other, which included higher severance, largely offset by a decline in legacy franchise. And cost of credit was $331 million, primarily consisting of net credit losses of $297 million, driven by consumer loans in Mexico. As you can see on the bottom right side of the slide, divestiture-related expense items in the quarter included the $726 million goodwill impairment, which is capital neutral, and based on the fair value of 100% of the entity.๊ธฐ์กด ํ”„๋žœ์ฐจ์ด์ฆˆ์˜ ์„ฑ์žฅ์€ ๋ฉ•์‹œ์ฝ”๊ฐ€ ๊ฒฌ์ธํ–ˆ์œผ๋ฉฐ, ์—ฌ๊ธฐ์—๋Š” ๋ฉ•์‹œ์ฝ” ํŽ˜์†Œ ์ ˆ์ƒ์˜ ์˜ํ–ฅ์ด ํฌํ•จ๋˜์—ˆ๊ณ , ๋‹น์‚ฌ์˜ ์ฒ ์ˆ˜ ๋ฐ ์ฒญ์‚ฐ ์‹œ์žฅ์—์„œ์˜ ์ง€์†์ ์ธ ๊ฐ์†Œ ์˜ํ–ฅ์œผ๋กœ ์ผ๋ถ€ ์ƒ์‡„๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ๋น„์šฉ์€ 4% ์ฆ๊ฐ€ํ–ˆ๋Š”๋ฐ, ์ด๋Š” ์ฃผ๋กœ ํ‡ด์ง๊ธˆ ์ฆ๊ฐ€๋ฅผ ํฌํ•จํ•œ ๊ธฐ์—…/๊ธฐํƒ€ ๋ถ€๋ฌธ์˜ ์„ฑ์žฅ์— ๊ธฐ์ธํ•˜๋ฉฐ, ๊ธฐ์กด ํ”„๋žœ์ฐจ์ด์ฆˆ์˜ ๊ฐ์†Œ๋กœ ํฌ๊ฒŒ ์ƒ์‡„๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ์‹ ์šฉ๋น„์šฉ์€ 3์–ต 3,100๋งŒ ๋‹ฌ๋Ÿฌ์˜€์œผ๋ฉฐ, ์ฃผ๋กœ ๋ฉ•์‹œ์ฝ” ์†Œ๋น„์ž ๋Œ€์ถœ์— ์˜ํ•œ ์ˆœ์‹ ์šฉ์†์‹ค 2์–ต 9,700๋งŒ ๋‹ฌ๋Ÿฌ๋กœ ๊ตฌ์„ฑ๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ์Šฌ๋ผ์ด๋“œ ์šฐ์ธก ํ•˜๋‹จ์—์„œ ๋ณด์‹œ๋Š” ๋ฐ”์™€ ๊ฐ™์ด, ์ด๋ฒˆ ๋ถ„๊ธฐ ๋งค๊ฐ ๊ด€๋ จ ๋น„์šฉ ํ•ญ๋ชฉ์—๋Š” 7์–ต 2,600๋งŒ ๋‹ฌ๋Ÿฌ์˜ ์˜์—…๊ถŒ ์†์ƒ์ด ํฌํ•จ๋˜์—ˆ์œผ๋ฉฐ, ์ด๋Š” ์ž๋ณธ ์ค‘๋ฆฝ์ ์ด๊ณ  ํ•ด๋‹น ๊ธฐ์—… 100% ์ง€๋ถ„์˜ ๊ณต์ •๊ฐ€์น˜๋ฅผ ๊ธฐ์ค€์œผ๋กœ ํ•œ ๊ฒƒ์ž…๋‹ˆ๋‹ค.
On Slide 16, we provide an overview of the agreement with Fernando Chico Pardo, to purchase a 25% equity stake in Banamex. This transaction progresses the overall timeline to exit Banamex, but is subject to certain closing conditions and local regulatory approvals. Before I walk through the financial impacts related to this stake at closing, I'd like to ensure you understand the net capital impact at a full exit. The cumulative capital benefit to Citi upon full exit will be driven by 2 things: one, the capital release associated with the RWA reduction; and two, the cumulative impact of any potential gains and losses on sales.์Šฌ๋ผ์ด๋“œ 16์—์„œ๋Š” ํŽ˜๋ฅด๋‚œ๋„ ์น˜์ฝ” ํŒŒ๋ฅด๋„(Fernando Chico Pardo)์™€ ๋ฐ”๋‚˜๋ฉ•์Šค(Banamex) ์ง€๋ถ„ 25% ๋งค์ž…์— ๊ด€ํ•œ ํ•ฉ์˜ ๊ฐœ์š”๋ฅผ ์ œ๊ณตํ•ฉ๋‹ˆ๋‹ค. ์ด ๊ฑฐ๋ž˜๋Š” ๋ฐ”๋‚˜๋ฉ•์Šค ์ฒ ์ˆ˜์˜ ์ „์ฒด ์ผ์ •์„ ์ง„์ „์‹œํ‚ค์ง€๋งŒ, ํŠน์ • ๋งˆ๊ฐ ์กฐ๊ฑด๊ณผ ํ˜„์ง€ ๊ทœ์ œ ์Šน์ธ์„ ์ „์ œ๋กœ ํ•ฉ๋‹ˆ๋‹ค. ๋งˆ๊ฐ ์‹œ ์ด ์ง€๋ถ„๊ณผ ๊ด€๋ จ๋œ ์žฌ๋ฌด์  ์˜ํ–ฅ์„ ์„ค๋ช…ํ•˜๊ธฐ ์ „์—, ์™„์ „ ์ฒ ์ˆ˜ ์‹œ์˜ ์ˆœ์ž๋ณธ ์˜ํ–ฅ์„ ์ดํ•ดํ•˜์‹œ๊ธฐ ๋ฐ”๋ž๋‹ˆ๋‹ค. ์™„์ „ ์ฒ ์ˆ˜ ์‹œ ์”จํ‹ฐ์— ๋Œ€ํ•œ ๋ˆ„์  ์ž๋ณธ ํšจ์ต์€ ๋‘ ๊ฐ€์ง€ ์š”์ธ์— ์˜ํ•ด ๊ฒฐ์ •๋ฉ๋‹ˆ๋‹ค: ์ฒซ์งธ, RWA ๊ฐ์†Œ์™€ ๊ด€๋ จ๋œ ์ž๋ณธ ํ•ด์ œ, ๋‘˜์งธ, ๋งค๊ฐ์œผ๋กœ ์ธํ•œ ์ž ์žฌ์  ์†์ต์˜ ๋ˆ„์  ์˜ํ–ฅ์ž…๋‹ˆ๋‹ค.
However, between now and then, there will be a few steps to get there. And it starts with this transaction. So looking at the right-hand side of the page, at the time of close and subject to the book value of Banamex at closing, we expect assets to increase by approximately $2.3 billion for the total consideration paid for the 25% stake, which reflects the fixed price-to-book value multiple of 0.8. And total equity will also increase by a net $2.3 billion, but it will be driven by a few factors.ํ•˜์ง€๋งŒ ์ง€๊ธˆ๋ถ€ํ„ฐ ๊ทธ๋•Œ๊นŒ์ง€ ๋ช‡ ๊ฐ€์ง€ ๋‹จ๊ณ„๋ฅผ ๊ฑฐ์ณ์•ผ ํ•ฉ๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์ด๋Š” ์ด๋ฒˆ ๊ฑฐ๋ž˜๋กœ๋ถ€ํ„ฐ ์‹œ์ž‘๋ฉ๋‹ˆ๋‹ค. ํŽ˜์ด์ง€ ์˜ค๋ฅธ์ชฝ์„ ๋ณด์‹œ๋ฉด, ๊ฑฐ๋ž˜ ์™„๋ฃŒ ์‹œ์ ์—์„œ ๊ทธ๋ฆฌ๊ณ  ๋ฐ”๋‚˜๋ฉ•์Šค์˜ ์žฅ๋ถ€๊ฐ€์น˜๋ฅผ ๊ธฐ์ค€์œผ๋กœ, 25% ์ง€๋ถ„์— ๋Œ€ํ•ด ์ง€๋ถˆํ•œ ์ด ๋Œ€๊ฐ€๋กœ ์ธํ•ด ์ž์‚ฐ์ด ์•ฝ 23์–ต ๋‹ฌ๋Ÿฌ ์ฆ๊ฐ€ํ•  ๊ฒƒ์œผ๋กœ ์˜ˆ์ƒ๋ฉ๋‹ˆ๋‹ค. ์ด๋Š” 0.8๋ฐฐ์˜ ๊ณ ์ • ์ฃผ๊ฐ€์ˆœ์ž์‚ฐ๋ฐฐ์ˆ˜๋ฅผ ๋ฐ˜์˜ํ•œ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์ด ์ž๊ธฐ์ž๋ณธ ์—ญ์‹œ ์ˆœ 23์–ต ๋‹ฌ๋Ÿฌ ์ฆ๊ฐ€ํ•  ๊ฒƒ์ด์ง€๋งŒ, ์ด๋Š” ๋ช‡ ๊ฐ€์ง€ ์š”์ธ์— ์˜ํ•ด ์ขŒ์šฐ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค.
First, there will be a temporary benefit to stockholders' equity due to the reclassification of the negative cumulative translation adjustment from stockholders' equity to noncontrolling interest, which will be slightly offset by the loss on sale. Second, the noncontrolling interest will increase by the 25% of the Banamex book value sold, but this will be largely offset by the CTA that was reclassified as part of this transaction. So net-net, a $2.3 billion increase in assets, and on the equity side, a $1.8 billion increase in stockholders' equity and a $500 million increase in noncontrolling interest. At deconsolidation, there will be balance sheet impacts and P&L impact.๋จผ์ €, ์ฃผ์ฃผ์ง€๋ถ„์—์„œ ๋น„์ง€๋ฐฐ์ง€๋ถ„์œผ๋กœ ์Œ์˜ ๋ˆ„์ ํ™˜์‚ฐ์กฐ์ •์•ก์„ ์žฌ๋ถ„๋ฅ˜ํ•จ์— ๋”ฐ๋ผ ์ฃผ์ฃผ์ง€๋ถ„์— ์ผ์‹œ์ ์ธ ์ด์ต์ด ๋ฐœ์ƒํ•  ๊ฒƒ์ด๋ฉฐ, ์ด๋Š” ๋งค๊ฐ์†์‹ค๋กœ ์ธํ•ด ์†Œํญ ์ƒ์‡„๋  ์˜ˆ์ •์ž…๋‹ˆ๋‹ค. ๋‘˜์งธ, ๋น„์ง€๋ฐฐ์ง€๋ถ„์€ ๋งค๊ฐ๋œ ๋ฐ”๋‚˜๋ฉ•์Šค ์žฅ๋ถ€๊ฐ€์น˜์˜ 25%๋งŒํผ ์ฆ๊ฐ€ํ•˜๊ฒ ์ง€๋งŒ, ์ด๋Š” ๋ณธ ๊ฑฐ๋ž˜์˜ ์ผํ™˜์œผ๋กœ ์žฌ๋ถ„๋ฅ˜๋œ CTA(๋ˆ„์ ํ™˜์‚ฐ์กฐ์ •์•ก)์— ์˜ํ•ด ๋Œ€๋ถ€๋ถ„ ์ƒ์‡„๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ์ˆœ ํšจ๊ณผ๋กœ๋Š” ์ž์‚ฐ์ด 23์–ต ๋‹ฌ๋Ÿฌ ์ฆ๊ฐ€ํ•˜๊ณ , ์ž๋ณธ ์ธก๋ฉด์—์„œ๋Š” ์ฃผ์ฃผ์ง€๋ถ„์ด 18์–ต ๋‹ฌ๋Ÿฌ ์ฆ๊ฐ€ํ•˜๊ณ  ๋น„์ง€๋ฐฐ์ง€๋ถ„์ด 5์–ต ๋‹ฌ๋Ÿฌ ์ฆ๊ฐ€ํ•˜๊ฒŒ ๋ฉ๋‹ˆ๋‹ค. ์—ฐ๊ฒฐ์ œ์™ธ ์‹œ์ ์—๋Š” ๋Œ€์ฐจ๋Œ€์กฐํ‘œ์™€ ์†์ต๊ณ„์‚ฐ์„œ์— ๋ชจ๋‘ ์˜ํ–ฅ์ด ์žˆ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค.
As it relates to the balance sheet, all of Banamex assets and liabilities will be removed from our balance sheet and be partially offset by any remaining equity stake. In terms of the P&L, the entire amount of the cumulative translation adjustment related to Banamex, which is approximately $9 billion, will flow through the P&L as a loss and will reverse the temporary capital benefit from prior sales. Therefore, at deconsolidation, the cumulative impact of CTA is capital neutral.๋Œ€์ฐจ๋Œ€์กฐํ‘œ์™€ ๊ด€๋ จํ•ด์„œ๋Š”, ๋ฐ”๋‚˜๋ฉ•์Šค์˜ ๋ชจ๋“  ์ž์‚ฐ๊ณผ ๋ถ€์ฑ„๊ฐ€ ๋‹น์‚ฌ์˜ ๋Œ€์ฐจ๋Œ€์กฐํ‘œ์—์„œ ์ œ๊ฑฐ๋˜๋ฉฐ, ์ž”์—ฌ ์ง€๋ถ„ ๋ณด์œ ๋ถ„์œผ๋กœ ๋ถ€๋ถ„์ ์œผ๋กœ ์ƒ์‡„๋  ์˜ˆ์ •์ž…๋‹ˆ๋‹ค. ์†์ต๊ณ„์‚ฐ์„œ ์ธก๋ฉด์—์„œ๋Š”, ๋ฐ”๋‚˜๋ฉ•์Šค์™€ ๊ด€๋ จ๋œ ๋ˆ„์ ํ™˜์‚ฐ์กฐ์ •์•ก ์ „์•ก์ธ ์•ฝ 90์–ต ๋‹ฌ๋Ÿฌ๊ฐ€ ์†์‹ค๋กœ ์†์ต๊ณ„์‚ฐ์„œ์— ๋ฐ˜์˜๋˜์–ด, ์ด์ „ ๋งค๊ฐ์œผ๋กœ ์ธํ•œ ์ผ์‹œ์  ์ž๋ณธ ํšจ์ต์„ ์ƒ์‡„ํ•˜๊ฒŒ ๋ฉ๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ์—ฐ๊ฒฐ์ œ์™ธ ์‹œ์ ์—์„œ ๋ˆ„์ ํ™˜์‚ฐ์กฐ์ •์•ก์˜ ๋ˆ„์  ์˜ํ–ฅ์€ ์ž๋ณธ ์ค‘๋ฆฝ์ ์ž…๋‹ˆ๋‹ค.
So to wrap it up, while there are a number of accounting nuances between now and full exit, the cumulative capital impact to Citi will be the full release of RWA associated with Banamex and the cumulative impact of any potential gains and losses on sales. Turning to the full year 2025 outlook on Slide 17. Before I get into the outlook, I want to say how proud I am of the company as we execute against our strategy and drive top line revenue growth, which continues to be fueled by our investments across the businesses and in key areas, such as technology and data. We've made significant progress in terms of improving return with an adjusted year-to-date ROTCE of 9.2%.์ •๋ฆฌํ•˜์ž๋ฉด, ์ง€๊ธˆ๋ถ€ํ„ฐ ์™„์ „ ๋งค๊ฐ๊นŒ์ง€๋Š” ์—ฌ๋Ÿฌ ํšŒ๊ณ„์  ์„ธ๋ถ€์‚ฌํ•ญ๋“ค์ด ์žˆ์ง€๋งŒ, ์‹œํ‹ฐ์— ๋Œ€ํ•œ ๋ˆ„์  ์ž๋ณธ ์˜ํ–ฅ์€ ๋ฐ”๋‚˜๋ฉ•์Šค์™€ ๊ด€๋ จ๋œ RWA์˜ ์™„์ „ ํ•ด์ œ์™€ ๋งค๊ฐ์œผ๋กœ ์ธํ•œ ์ž ์žฌ์  ์†์ต์˜ ๋ˆ„์  ์˜ํ–ฅ์ด ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค.

์Šฌ๋ผ์ด๋“œ 17์˜ 2025๋…„ ์ „์ฒด ์—ฐ๋„ ์ „๋ง์œผ๋กœ ๋„˜์–ด๊ฐ€๊ฒ ์Šต๋‹ˆ๋‹ค. ์ „๋ง์— ๋Œ€ํ•ด ๋ง์”€๋“œ๋ฆฌ๊ธฐ ์ „์—, ์šฐ๋ฆฌ๊ฐ€ ์ „๋žต์„ ์‹คํ–‰ํ•˜๊ณ  ์ตœ๊ณ  ๋งค์ถœ ์„ฑ์žฅ์„ ๊ฒฌ์ธํ•˜๋Š” ํšŒ์‚ฌ๋ฅผ ์–ผ๋งˆ๋‚˜ ์ž๋ž‘์Šค๋Ÿฝ๊ฒŒ ์ƒ๊ฐํ•˜๋Š”์ง€ ๋ง์”€๋“œ๋ฆฌ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ์„ฑ์žฅ์€ ๊ฐ ์‚ฌ์—…๋ถ€๋ฌธ๊ณผ ๊ธฐ์ˆ  ๋ฐ ๋ฐ์ดํ„ฐ์™€ ๊ฐ™์€ ํ•ต์‹ฌ ์˜์—ญ์— ๋Œ€ํ•œ ํˆฌ์ž๋กœ ๊ณ„์†ํ•ด์„œ ๋’ท๋ฐ›์นจ๋˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ์—ฐ์ดˆ ๋Œ€๋น„ ์กฐ์ • ROTCE 9.2%๋กœ ์ˆ˜์ต์„ฑ ๊ฐœ์„  ์ธก๋ฉด์—์„œ ์ƒ๋‹นํ•œ ์ง„์ „์„ ์ด๋ฃจ์—ˆ์Šต๋‹ˆ๋‹ค.
So now with regard to the outlook. Given the very strong year-to-date top line revenue growth of 7%, we remain confident in our ability to exceed $84 billion in revenues for the year. We now expect NII ex markets to be up around 5.5% for the full year, incorporating stronger performance as well as the impact of FX relative to our previous expectations. For NIR ex markets, we expect continued momentum in underlying fee drivers. And in markets, historically, we've seen revenues decline 15% to 20% from the third to fourth quarter. However, given the strong performance in the third quarter, the sequential decline could exceed that range this year. Now turning to expenses.์ด์ œ ์ „๋ง์— ๋Œ€ํ•ด ๋ง์”€๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค. ์—ฐ์ดˆ ๋Œ€๋น„ ๋งค์šฐ ๊ฐ•๋ ฅํ•œ ๋งค์ถœ ์„ฑ์žฅ๋ฅ  7%๋ฅผ ๊ธฐ๋กํ•œ ๊ฐ€์šด๋ฐ, ์ €ํฌ๋Š” ์˜ฌํ•ด ๋งค์ถœ 840์–ต ๋‹ฌ๋Ÿฌ๋ฅผ ์ดˆ๊ณผํ•  ์ˆ˜ ์žˆ๋‹ค๋Š” ํ™•์‹ ์„ ์œ ์ง€ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด์ œ ์‹œ์žฅ ๋ถ€๋ฌธ์„ ์ œ์™ธํ•œ ์ˆœ์ด์ž์ˆ˜์ต(NII)์ด ์—ฐ๊ฐ„ ์•ฝ 5.5% ์ฆ๊ฐ€ํ•  ๊ฒƒ์œผ๋กœ ์˜ˆ์ƒํ•˜๋ฉฐ, ์ด๋Š” ์ด์ „ ์ „๋ง ๋Œ€๋น„ ๋” ๊ฐ•ํ•œ ์‹ค์ ๊ณผ ์™ธํ™˜์˜ ์˜ํ–ฅ์„ ๋ฐ˜์˜ํ•œ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์‹œ์žฅ ๋ถ€๋ฌธ์„ ์ œ์™ธํ•œ ๋น„์ด์ž์ˆ˜์ต(NIR)์˜ ๊ฒฝ์šฐ, ๊ธฐ์ € ์ˆ˜์ˆ˜๋ฃŒ ๋™๋ ฅ์—์„œ ์ง€์†์ ์ธ ๋ชจ๋ฉ˜ํ…€์„ ๊ธฐ๋Œ€ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์‹œ์žฅ ๋ถ€๋ฌธ์—์„œ๋Š” ์—ญ์‚ฌ์ ์œผ๋กœ 3๋ถ„๊ธฐ์—์„œ 4๋ถ„๊ธฐ๋กœ ๋„˜์–ด๊ฐ€๋ฉด์„œ ๋งค์ถœ์ด 15%์—์„œ 20% ๊ฐ์†Œํ•˜๋Š” ๊ฒƒ์„ ๋ณด์•„์™”์Šต๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ 3๋ถ„๊ธฐ์˜ ๊ฐ•๋ ฅํ•œ ์‹ค์ ์„ ๊ณ ๋ คํ•  ๋•Œ, ์˜ฌํ•ด๋Š” ์ˆœ์ฐจ์  ๊ฐ์†Œํญ์ด ํ•ด๋‹น ๋ฒ”์œ„๋ฅผ ์ดˆ๊ณผํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด์ œ ๋น„์šฉ์œผ๋กœ ๋„˜์–ด๊ฐ€๊ฒ ์Šต๋‹ˆ๋‹ค.
Our year-to-date expense base incorporates both the level and mix of revenue we've seen as well as the impact of FX. And given what I just mentioned about revenues, full year expenses will come in higher than we previously guided. However, you should expect the efficiency ratio for the full year to be consistent with the revenue and expense guidance that we provided during the course of the year, which is slightly below 64% excluding the impact of the goodwill impairment this quarter. In terms of credit, our expectations for the year remain unchanged, and we will continue to repurchase shares in the fourth quarter under our $20 billion program.์—ฐ์ดˆ ๋Œ€๋น„ ๋น„์šฉ ๊ธฐ์ค€์€ ์šฐ๋ฆฌ๊ฐ€ ๊ฒฝํ—˜ํ•œ ์ˆ˜์ต์˜ ์ˆ˜์ค€๊ณผ ๊ตฌ์„ฑ, ๊ทธ๋ฆฌ๊ณ  ์™ธํ™˜์˜ ์˜ํ–ฅ์„ ๋ชจ๋‘ ๋ฐ˜์˜ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๋ฐฉ๊ธˆ ์–ธ๊ธ‰ํ•œ ์ˆ˜์ต์— ๋Œ€ํ•œ ๋‚ด์šฉ์„ ๊ณ ๋ คํ•  ๋•Œ, ์—ฐ๊ฐ„ ๋น„์šฉ์€ ์ด์ „์— ๊ฐ€์ด๋˜์Šค๋กœ ์ œ์‹œํ–ˆ๋˜ ๊ฒƒ๋ณด๋‹ค ๋†’๊ฒŒ ๋‚˜์˜ฌ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ์—ฐ๊ฐ„ ํšจ์œจ์„ฑ ๋น„์œจ์€ ์˜ฌํ•ด ๋™์•ˆ ์ œ๊ณตํ–ˆ๋˜ ์ˆ˜์ต ๋ฐ ๋น„์šฉ ๊ฐ€์ด๋˜์Šค์™€ ์ผ์น˜ํ•  ๊ฒƒ์œผ๋กœ ์˜ˆ์ƒํ•˜์‹œ๋ฉด ๋˜๋ฉฐ, ์ด๋Š” ์ด๋ฒˆ ๋ถ„๊ธฐ ์˜์—…๊ถŒ ์†์ƒ์˜ ์˜ํ–ฅ์„ ์ œ์™ธํ•˜๊ณ  64% ์•ฝ๊ฐ„ ์•„๋ž˜ ์ˆ˜์ค€์ž…๋‹ˆ๋‹ค. ์‹ ์šฉ ๋ถ€๋ฌธ์—์„œ๋Š” ์˜ฌํ•ด์— ๋Œ€ํ•œ ์šฐ๋ฆฌ์˜ ์˜ˆ์ƒ์ด ๋ณ€ํ•จ์—†์ด ์œ ์ง€๋˜๊ณ  ์žˆ์œผ๋ฉฐ, 200์–ต ๋‹ฌ๋Ÿฌ ํ”„๋กœ๊ทธ๋žจ ํ•˜์—์„œ 4๋ถ„๊ธฐ์—๋„ ๊ณ„์†ํ•ด์„œ ์ž์‚ฌ์ฃผ ๋งค์ž…์„ ์ง„ํ–‰ํ•  ์˜ˆ์ •์ž…๋‹ˆ๋‹ค.
As we take a step back, the performance in the quarter and so far this year represents significant progress towards our goal of improved firm-wide and business performance. We remain steadfast and focused on executing our transformation, achieving our ROTCE target of 10% to 11% next year and further improving returns over time. And with that, Jane and I would be happy to take your questions.ํ•œ ๊ฑธ์Œ ๋ฌผ๋Ÿฌ์„œ์„œ ์‚ดํŽด๋ณด๋ฉด, ์ด๋ฒˆ ๋ถ„๊ธฐ์™€ ์˜ฌํ•ด ์ง€๊ธˆ๊นŒ์ง€์˜ ์‹ค์ ์€ ์ „์‚ฌ์  ๋ฐ ์‚ฌ์—… ์„ฑ๊ณผ ๊ฐœ์„ ์ด๋ผ๋Š” ๋ชฉํ‘œ๋ฅผ ํ–ฅํ•œ ์ƒ๋‹นํ•œ ์ง„์ „์„ ๋ณด์—ฌ์ค๋‹ˆ๋‹ค. ์ €ํฌ๋Š” ๋ณ€ํ˜ ์‹คํ–‰, ๋‚ด๋…„ ROTCE ๋ชฉํ‘œ์ธ 10%~11% ๋‹ฌ์„ฑ, ๊ทธ๋ฆฌ๊ณ  ์‹œ๊ฐ„์ด ์ง€๋‚จ์— ๋”ฐ๋ฅธ ์ˆ˜์ต๋ฅ  ์ถ”๊ฐ€ ๊ฐœ์„ ์— ๋Œ€ํ•ด ํ™•๊ณ ํ•˜๊ณ  ์ง‘์ค‘๋œ ์˜์ง€๋ฅผ ์œ ์ง€ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด์ œ Jane๊ณผ ์ œ๊ฐ€ ์—ฌ๋Ÿฌ๋ถ„์˜ ์งˆ๋ฌธ์„ ๊ธฐ๊บผ์ด ๋ฐ›๊ฒ ์Šต๋‹ˆ๋‹ค.

๐Ÿ“Œ ์š”์•ฝ

Here's a summary of Citigroup's Q3 2025 earnings call in Korean:

โ€ข ์ฃผ์š” ์‹ค์ 
- ์ˆœ์ด์ต 38์–ต ๋‹ฌ๋Ÿฌ, EPS 1.86๋‹ฌ๋Ÿฌ (์กฐ์ • EPS 2.24๋‹ฌ๋Ÿฌ) ๊ธฐ๋ก
- ๋งค์ถœ 9% ์ฆ๊ฐ€, ๋ชจ๋“  ์‚ฌ์—…๋ถ€๋ฌธ์—์„œ ๋ถ„๊ธฐ ์ตœ๊ณ  ์‹ค์  ๋‹ฌ์„ฑ
- CET1 ์ž๋ณธ๋น„์œจ 13.2% ๊ธฐ๋ก (๊ทœ์ œ ์š”๊ฑด ๋Œ€๋น„ 110bp ์ƒํšŒ)

โ€ข ์‚ฌ์—…๋ถ€๋ฌธ๋ณ„ ์„ฑ๊ณผ
- ์„œ๋น„์Šค ๋ถ€๋ฌธ: ๋งค์ถœ 7% ์ฆ๊ฐ€, ๊ตญ๊ฒฝ๊ฐ„ ๊ฑฐ๋ž˜ 10% ์ฆ๊ฐ€
- ๋งˆ์ผ“ ๋ถ€๋ฌธ: ๋งค์ถœ 15% ์ฆ๊ฐ€, ํŠนํžˆ ๊ธˆ๋ฆฌ ๋ฐ ์ฃผ์‹ ๋ถ€๋ฌธ ํ˜ธ์กฐ
- ๋ฑ…ํ‚น ๋ถ€๋ฌธ: ํˆฌ์ž์€ํ–‰ ์ˆ˜์ˆ˜๋ฃŒ 17% ์ฆ๊ฐ€
- ์ž์‚ฐ๊ด€๋ฆฌ ๋ถ€๋ฌธ: ์‹ ๊ทœ ํˆฌ์ž์ž์‚ฐ 186์–ต ๋‹ฌ๋Ÿฌ ์œ ์น˜

โ€ข ์ „๋žต์  ํ•˜์ด๋ผ์ดํŠธ
- ์ฃผ์ฃผํ™˜์›: ๋ถ„๊ธฐ์ค‘ 60์–ต ๋‹ฌ๋Ÿฌ ์ด์ƒ ์ž๋ณธ ํ™˜์› (์ž์‚ฌ์ฃผ ๋งค์ž… 50์–ต ๋‹ฌ๋Ÿฌ)
- ๋ฐ”๋‚˜๋ฉ•์Šค ์ง€๋ถ„ 25% ๋งค๊ฐ ๊ณ„์•ฝ ์ฒด๊ฒฐ๋กœ ๋งค๊ฐ ์ ˆ์ฐจ ์ง„์ „
- AI ๊ธฐ์ˆ  ๋„์ž… ํ™•๋Œ€๋กœ ์—…๋ฌด ํšจ์œจ์„ฑ ์ œ๊ณ 

โ€ข ์ „๋ง
- 2025๋…„ ๋งค์ถœ 840์–ต ๋‹ฌ๋Ÿฌ ์ดˆ๊ณผ ๋‹ฌ์„ฑ ์ „๋ง
- 2026๋…„ ROTCE 10-11% ๋ชฉํ‘œ ๋‹ฌ์„ฑ์— ๋Œ€ํ•œ ์ž์‹ ๊ฐ ํ‘œ๋ช…
- 2026๋…„ 5์›” 7์ผ ํˆฌ์ž์ž ๋ฐ์ด ๊ฐœ์ตœ ์˜ˆ์ •


โ“ Q&A

Original Translation
Operator: [Operator Instructions] Our first question will come from Mike Mayo with Wells Fargo.**Operator:** [์šด์˜์ž ์•ˆ๋‚ด] ์ฒซ ๋ฒˆ์งธ ์งˆ๋ฌธ์€ Wells Fargo์˜ Mike Mayo๋‹˜๊ป˜์„œ ํ•ด์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๋‹ค.
Michael Mayo: Wells Fargo Securities, LLC, Research Division So I think you said you're at least 2/3 done with a lot of the transformation, and I assume that relates to the consent order. So can you just give us an update on your actions with the consent order as it relates to risk, compliance, controls and reg data? And if you can elaborate on the reg data part because in this current regulatory environment, I don't know why so much effort needs to go to something that's more process-oriented, which they're trying to get away from as opposed to just financial strength.**Michael Mayo:** ์ „ํ™˜ ์ž‘์—…์˜ ์ตœ์†Œ 3๋ถ„์˜ 2๊ฐ€ ์™„๋ฃŒ๋˜์—ˆ๋‹ค๊ณ  ๋ง์”€ํ•˜์…จ๋Š”๋ฐ, ์ด๋Š” ๋™์˜๋ช…๋ น(consent order)๊ณผ ๊ด€๋ จ๋œ ๊ฒƒ์œผ๋กœ ์ดํ•ด๋ฉ๋‹ˆ๋‹ค. ๋ฆฌ์Šคํฌ, ์ปดํ”Œ๋ผ์ด์–ธ์Šค, ํ†ต์ œ ๋ฐ ๊ทœ์ œ ๋ฐ์ดํ„ฐ์™€ ๊ด€๋ จํ•˜์—ฌ ๋™์˜๋ช…๋ น์— ๋Œ€ํ•œ ์กฐ์น˜์‚ฌํ•ญ์„ ์—…๋ฐ์ดํŠธํ•ด ์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”? ํŠนํžˆ ๊ทœ์ œ ๋ฐ์ดํ„ฐ ๋ถ€๋ถ„์— ๋Œ€ํ•ด ์ž์„ธํžˆ ์„ค๋ช…ํ•ด ์ฃผ์‹œ๋ฉด ์ข‹๊ฒ ์Šต๋‹ˆ๋‹ค. ํ˜„์žฌ ๊ทœ์ œ ํ™˜๊ฒฝ์—์„œ ์™œ ์žฌ๋ฌด ๊ฑด์ „์„ฑ๋ณด๋‹ค๋Š” ํ”„๋กœ์„ธ์Šค ์ค‘์‹ฌ์ ์ธ ๊ฒƒ์—์„œ ๋ฒ—์–ด๋‚˜๋ ค๊ณ  ํ•˜๋Š” ์ƒํ™ฉ์—์„œ ๊ทธ๋Ÿฐ ๋ถ€๋ถ„์— ์ด๋ ‡๊ฒŒ ๋งŽ์€ ๋…ธ๋ ฅ์„ ๊ธฐ์šธ์—ฌ์•ผ ํ•˜๋Š”์ง€ ์ดํ•ด๊ฐ€ ๋˜์ง€ ์•Š์Šต๋‹ˆ๋‹ค.
CEO & Director: So yes, I do feel good about the progress we've made. And as you refer, over 2/3 of our programs are at or mostly at Citi's target state. And some of the biggest bodies of work are now embedded just into how we run the bank and operate it on a BAU basis. So you've heard me talk about risk and the progress we've made in compliance. And those are 2 areas where we are largely at the target state and are running through sustainability. But we're also now at the back end of the working controls. And this is a big body of work this year to drive automation to implement more preventative controls. So we now have preventive controls for any large and anomalous payments in 85 countries. That covers about $1.3 trillion in payments daily, covers 55 payment apps. We also have preventive controls covering over 99% of manual payment flows in our institutional businesses. We've standardized controls to common processes across the firm. That was very much enabled by the Aug simplification that we did. And we're now in line with peers in terms of level of automation preventative controls. And all of this work is going to help us implement AI across our processes, as I referred to in the earlier remarks. Now data for reg reporting is going to take more time, but we have made significant progress in the last 12 months through our own testing, we're seeing really improved -- dramatically improved accuracy for our most critical regulatory reports reports to ensure we sustain these improvements on a BAU process and basis. In terms of regulatory environment, we are clearly seeing changes in the reg environment coming from D.C. And I think like everyone, we welcome the proposed changes, including recalibration to center on safety and soundness. But for us, we're on track with what we're doing across all the programs, including data. We're focused on getting over the finishing line for our work. And we're looking forward to the transformation expense coming down next year because as we complete the different bodies of work, the associated expense comes off, both as a result of the implementation, but also from the efficiencies that we're gaining.**CEO & Director:** ๋„ค, ์ €๋Š” ์šฐ๋ฆฌ๊ฐ€ ์ด๋ฃฌ ์ง„์ „์— ๋Œ€ํ•ด ๊ธ์ •์ ์œผ๋กœ ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค. ๋ง์”€ํ•˜์‹  ๋Œ€๋กœ ์šฐ๋ฆฌ ํ”„๋กœ๊ทธ๋žจ์˜ 3๋ถ„์˜ 2 ์ด์ƒ์ด ์”จํ‹ฐ์˜ ๋ชฉํ‘œ ์ƒํƒœ์— ๋„๋‹ฌํ–ˆ๊ฑฐ๋‚˜ ๊ฑฐ์˜ ๋„๋‹ฌํ•œ ์ƒํƒœ์ž…๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๊ฐ€์žฅ ํฐ ์—…๋ฌด ์˜์—ญ๋“ค์€ ์ด์ œ ์šฐ๋ฆฌ๊ฐ€ ์€ํ–‰์„ ์šด์˜ํ•˜๊ณ  ์ผ์ƒ ์—…๋ฌด ๊ธฐ์ค€์œผ๋กœ ์šด์˜ํ•˜๋Š” ๋ฐฉ์‹์— ๋‚ด์žฌํ™”๋˜์—ˆ์Šต๋‹ˆ๋‹ค.

์ œ๊ฐ€ ๋ฆฌ์Šคํฌ์™€ ์ปดํ”Œ๋ผ์ด์–ธ์Šค ๋ถ„์•ผ์—์„œ ์ด๋ฃฌ ์ง„์ „์— ๋Œ€ํ•ด ๋ง์”€๋“œ๋ฆฐ ๊ฒƒ์„ ๋“ค์œผ์…จ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ด ๋‘ ์˜์—ญ์€ ๋Œ€๋ถ€๋ถ„ ๋ชฉํ‘œ ์ƒํƒœ์— ๋„๋‹ฌํ–ˆ์œผ๋ฉฐ ์ง€์†๊ฐ€๋Šฅ์„ฑ์„ ํ†ตํ•ด ์šด์˜๋˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.

ํ•˜์ง€๋งŒ ์šฐ๋ฆฌ๋Š” ๋˜ํ•œ ์ด์ œ ์šด์˜ ํ†ต์ œ์˜ ํ›„๋ฐ˜๋ถ€์— ์žˆ์Šต๋‹ˆ๋‹ค. ์ž๋™ํ™”๋ฅผ ์ถ”์ง„ํ•˜๊ณ  ๋” ๋งŽ์€ ์˜ˆ๋ฐฉ์  ํ†ต์ œ๋ฅผ ๊ตฌํ˜„ํ•˜๋Š” ๊ฒƒ์ด ์˜ฌํ•ด์˜ ํฐ ์—…๋ฌด์ž…๋‹ˆ๋‹ค. ํ˜„์žฌ ์šฐ๋ฆฌ๋Š” 85๊ฐœ๊ตญ์—์„œ ๋Œ€๊ทœ๋ชจ ๋ฐ ์ด์ƒ ๊ฒฐ์ œ์— ๋Œ€ํ•œ ์˜ˆ๋ฐฉ์  ํ†ต์ œ ์‹œ์Šคํ…œ์„ ๊ฐ–์ถ”๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Š” ์ผ์ผ ์•ฝ 1์กฐ 3์ฒœ์–ต ๋‹ฌ๋Ÿฌ์˜ ๊ฒฐ์ œ๋ฅผ ๋‹ค๋ฃจ๋ฉฐ, 55๊ฐœ์˜ ๊ฒฐ์ œ ์•ฑ์„ ํฌ๊ด„ํ•ฉ๋‹ˆ๋‹ค. ์ €ํฌ๋Š” ๋˜ํ•œ ๊ธฐ๊ด€ ์‚ฌ์—…๋ถ€์˜ ์ˆ˜๋™ ๊ฒฐ์ œ ํ”Œ๋กœ์šฐ์˜ 99% ์ด์ƒ์„ ์ปค๋ฒ„ํ•˜๋Š” ์˜ˆ๋ฐฉ ํ†ต์ œ ์‹œ์Šคํ…œ์„ ๋ณด์œ ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ํšŒ์‚ฌ ์ „๋ฐ˜์— ๊ฑธ์ณ ๊ณตํ†ต ํ”„๋กœ์„ธ์Šค์— ๋Œ€ํ•œ ํ†ต์ œ๋ฅผ ํ‘œ์ค€ํ™”ํ–ˆ์Šต๋‹ˆ๋‹ค. ์ด๋Š” ์ €ํฌ๊ฐ€ ์‹ค์‹œํ•œ Aug ๊ฐ„์†Œํ™” ์ž‘์—…์„ ํ†ตํ•ด ํฌ๊ฒŒ ๊ฐ€๋Šฅํ•ด์กŒ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ํ˜„์žฌ ์ž๋™ํ™” ์˜ˆ๋ฐฉ ํ†ต์ œ ์ˆ˜์ค€ ๋ฉด์—์„œ ๋™์ข…์—…๊ณ„์™€ ๋™๋“ฑํ•œ ์ˆ˜์ค€์— ์žˆ์Šต๋‹ˆ๋‹ค. ์ด ๋ชจ๋“  ์ž‘์—…์€ ์•ž์„œ ์–ธ๊ธ‰ํ•œ ๋ฐ”์™€ ๊ฐ™์ด ์ €ํฌ ํ”„๋กœ์„ธ์Šค ์ „๋ฐ˜์— AI๋ฅผ ๊ตฌํ˜„ํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค.

๊ทœ์ œ ๋ณด๊ณ ๋ฅผ ์œ„ํ•œ ๋ฐ์ดํ„ฐ๋Š” ๋” ๋งŽ์€ ์‹œ๊ฐ„์ด ํ•„์š”ํ•˜๊ฒ ์ง€๋งŒ, ์ง€๋‚œ 12๊ฐœ์›” ๋™์•ˆ ์ž์ฒด ํ…Œ์ŠคํŒ…์„ ํ†ตํ•ด ์ƒ๋‹นํ•œ ์ง„์ „์„ ์ด๋ค˜์Šต๋‹ˆ๋‹ค. ๊ฐ€์žฅ ์ค‘์š”ํ•œ ๊ทœ์ œ ๋ณด๊ณ ์„œ์˜ ์ •ํ™•๋„๊ฐ€ ๊ทน์ ์œผ๋กœ ๊ฐœ์„ ๋˜๋Š” ๊ฒƒ์„ ํ™•์ธํ•˜๊ณ  ์žˆ์œผ๋ฉฐ, ์ด๋Ÿฌํ•œ ๊ฐœ์„ ์‚ฌํ•ญ์„ ์ผ์ƒ์ ์ธ ํ”„๋กœ์„ธ์Šค์™€ ๊ธฐ์ค€์œผ๋กœ ์ง€์†ํ•  ์ˆ˜ ์žˆ๋„๋ก ๋ณด์žฅํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทœ์ œ ํ™˜๊ฒฝ ์ธก๋ฉด์—์„œ๋Š” ์›Œ์‹ฑํ„ด์—์„œ ๋‚˜์˜ค๋Š” ๊ทœ์ œ ํ™˜๊ฒฝ์˜ ๋ณ€ํ™”๋ฅผ ๋ถ„๋ช…ํžˆ ๋ณด๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๋ชจ๋“  ์‚ฌ๋žŒ๋“ค๊ณผ ๋งˆ์ฐฌ๊ฐ€์ง€๋กœ ์ €ํฌ๋„ ์•ˆ์ „์„ฑ๊ณผ ๊ฑด์ „์„ฑ์„ ์ค‘์‹ฌ์œผ๋กœ ํ•œ ์žฌ์กฐ์ •์„ ํฌํ•จํ•œ ์ œ์•ˆ๋œ ๋ณ€ํ™”๋“ค์„ ํ™˜์˜ํ•œ๋‹ค๊ณ  ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ์ €ํฌ๋กœ์„œ๋Š” ๋ฐ์ดํ„ฐ๋ฅผ ํฌํ•จํ•œ ๋ชจ๋“  ํ”„๋กœ๊ทธ๋žจ์—์„œ ํ•˜๊ณ  ์žˆ๋Š” ์ผ๋“ค์ด ์ˆœ์กฐ๋กญ๊ฒŒ ์ง„ํ–‰๋˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ €ํฌ๋Š” ์ž‘์—…์„ ์™„๋ฃŒํ•˜๋Š” ๊ฒƒ์— ์ง‘์ค‘ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.

๊ทธ๋ฆฌ๊ณ  ๋‚ด๋…„์— ์ „ํ™˜ ๋น„์šฉ(transformation expense)์ด ์ค„์–ด๋“ค ๊ฒƒ์„ ๊ธฐ๋Œ€ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์™œ๋ƒํ•˜๋ฉด ๋‹ค์–‘ํ•œ ์ž‘์—…๋“ค์„ ์™„๋ฃŒํ•˜๊ฒŒ ๋˜๋ฉด์„œ ๊ตฌํ˜„์˜ ๊ฒฐ๊ณผ๋ฟ๋งŒ ์•„๋‹ˆ๋ผ ์ €ํฌ๊ฐ€ ์–ป๊ณ  ์žˆ๋Š” ํšจ์œจ์„ฑ์œผ๋กœ ์ธํ•ด ๊ด€๋ จ ๋น„์šฉ์ด ์ค„์–ด๋“ค๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค.
Michael Mayo: Wells Fargo Securities, LLC, Research Division And a short follow-up, the transformation expense for 2025, maybe this is for you, Mark, you said it was going to be more than $3 billion, so it was like $3.5 billion, $4 billion, $5 billion? Any kind of range for that?**Michael Mayo:** 2025๋…„ ์ „ํ™˜ ๋น„์šฉ์— ๋Œ€ํ•œ ๊ฐ„๋‹จํ•œ ํ›„์† ์งˆ๋ฌธ์ž…๋‹ˆ๋‹ค. ๋งˆํฌ, 30์–ต ๋‹ฌ๋Ÿฌ๋ฅผ ๋„˜์„ ๊ฒƒ์ด๋ผ๊ณ  ๋ง์”€ํ•˜์…จ๋Š”๋ฐ, 35์–ต ๋‹ฌ๋Ÿฌ, 40์–ต ๋‹ฌ๋Ÿฌ, 50์–ต ๋‹ฌ๋Ÿฌ ์ •๋„์ธ์ง€์š”? ์–ด๋А ์ •๋„ ๋ฒ”์œ„๋ฅผ ์•Œ ์ˆ˜ ์žˆ์„๊นŒ์š”?
Chief Financial Officer: Mike, I'd say it's a little bit under $3.5 billion in 2025. And again, as Jane mentioned, a lot of work being put in place to execute on that more efficiently, which is going to help bring that number down in '26.**Chief Financial Officer:** ๋งˆ์ดํฌ, 2025๋…„์—๋Š” 35์–ต ๋‹ฌ๋Ÿฌ๋ฅผ ์•ฝ๊ฐ„ ๋ฐ‘๋„๋Š” ์ˆ˜์ค€์ด ๋  ๊ฒƒ ๊ฐ™์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์ œ์ธ์ด ์–ธ๊ธ‰ํ–ˆ๋“ฏ์ด, ๋” ํšจ์œจ์ ์œผ๋กœ ์‹คํ–‰ํ•˜๊ธฐ ์œ„ํ•œ ๋งŽ์€ ์ž‘์—…๋“ค์ด ์ง„ํ–‰๋˜๊ณ  ์žˆ์–ด์„œ 26๋…„์—๋Š” ๊ทธ ์ˆ˜์น˜๋ฅผ ๋‚ฎ์ถ”๋Š” ๋ฐ ๋„์›€์ด ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค.
Operator: Your next question will come from Betsy Graseck with Morgan Stanley.**Operator:** ๋‹ค์Œ ์งˆ๋ฌธ์€ ๋ชจ๊ฑด์Šคํƒ ๋ฆฌ์˜ ๋ฒณ์‹œ ๊ทธ๋ž˜์„น์œผ๋กœ๋ถ€ํ„ฐ ๋ฐ›๊ฒ ์Šต๋‹ˆ๋‹ค.
Betsy Graseck: Morgan Stanley, Research Division I did just -- Jane, I did just want to understand how you're thinking about the Banamex transaction. I heard all the prepared remarks and we understand that you prefer to go with IPO route in ultimate value for shareholders. And I guess I wanted to understand how you're thinking about the timing between the offers that you've received versus the IPO timing that you are planning on executing? And is there a time frame in mind for ultimate value determination?**Betsy Graseck:** ๋ชจ๊ฑด์Šคํƒ ๋ฆฌ ๋ฆฌ์„œ์น˜ ๋ถ€๋ฌธ์—์„œ ๋ฐ”๋‚˜๋ฉ•์Šค ๊ฑฐ๋ž˜์— ๋Œ€ํ•ด ์–ด๋–ป๊ฒŒ ์ƒ๊ฐํ•˜๊ณ  ๊ณ„์‹ ์ง€ ์ดํ•ดํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ์ค€๋น„๋œ ๋ฐœ์–ธ์„ ๋ชจ๋‘ ๋“ค์—ˆ๊ณ , ๊ถ๊ทน์ ์œผ๋กœ ์ฃผ์ฃผ ๊ฐ€์น˜๋ฅผ ์œ„ํ•ด IPO ๊ฒฝ๋กœ๋ฅผ ์„ ํ˜ธํ•œ๋‹ค๋Š” ์ ์„ ์ดํ•ดํ•ฉ๋‹ˆ๋‹ค. ๋ฐ›์œผ์‹  ์ œ์•ˆ๋“ค๊ณผ ๊ณ„ํšํ•˜๊ณ  ๊ณ„์‹  IPO ํƒ€์ด๋ฐ ์‚ฌ์ด์—์„œ ์–ด๋–ป๊ฒŒ ์ƒ๊ฐํ•˜๊ณ  ๊ณ„์‹ ์ง€, ๊ทธ๋ฆฌ๊ณ  ๊ถ๊ทน์ ์ธ ๊ฐ€์น˜ ๊ฒฐ์ •์„ ์œ„ํ•œ ์‹œ๊ฐ„ ํ”„๋ ˆ์ž„์„ ์—ผ๋‘์— ๋‘๊ณ  ๊ณ„์‹ ์ง€ ๊ถ๊ธˆํ•ฉ๋‹ˆ๋‹ค.
CEO & Director: Yes. Yes. So first, I'd just say, look, the 25% stake is a very significant part -- step in our path towards deconsolidation and ultimately a full exit, which is what everyone is focused on. We firmly believe that this transaction and subsequent IPO, is going to both maximize value for our shareholders and critically has a high degree of certainty around it. And those 2 have been our North Stars as we've been going through this process. And I would also just point to Mexico President and our government have been publicly very supportive of this investment and our path forward. And that obviously gives us a higher degree of comfort around the certainty of close. Now when we look at this path forward, I think the investment by Fernando is a real show of support for Banamex, and we believe his partnership is going to be very valuable as we move towards an IPO deconsolidation and ultimately, full exit. And there's a couple of big reasons for that. One, he's a highly reputable business leader. He's got a 50-year track record of really driving value in his investments. So he's going to be a strong partner in realizing greater value from Banamex. He also brings a lot of experience and credibility that is very attractive to other investors, and his investment alone is a strong endorsement of Banamex' relevance and potential. And that's also going to be very helpful as we look at bringing other investors and through the IPO and the like into the mix here. So in terms of the next steps, the 25% stake requires regulatory approval in Mexico. That typically takes 9 to 12 months. And then, for obvious reasons, it makes a lot of sense to get Fernando's regulatory approval ahead of the IPO. So where he has filed his regulatory approval is already in with the government. So that will go through the process. He is not dillydallying and hanging around on this, I'm delighted to say. And we will be ready to move forward once we get those approvals. And we're not hanging around either in terms of getting all the work done for that.**CEO & Director:** ๋„ค, ๋งž์Šต๋‹ˆ๋‹ค. ๋จผ์ € ๋ง์”€๋“œ๋ฆฌ๊ณ  ์‹ถ์€ ๊ฒƒ์€ 25% ์ง€๋ถ„ ๋งค๊ฐ์ด ์—ฐ๊ฒฐํ•ด์ œ๋ฅผ ํ–ฅํ•œ ์šฐ๋ฆฌ์˜ ์—ฌ์ •์—์„œ ๋งค์šฐ ์ค‘์š”ํ•œ ๋‹จ๊ณ„์ด๋ฉฐ, ๊ถ๊ทน์ ์œผ๋กœ๋Š” ๋ชจ๋“  ์‚ฌ๋žŒ๋“ค์ด ์ฃผ๋ชฉํ•˜๊ณ  ์žˆ๋Š” ์™„์ „ ์ฒ ์ˆ˜๋กœ ์ด์–ด์ง€๋Š” ๊ธธ์ด๋ผ๋Š” ์ ์ž…๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ์ด๋ฒˆ ๊ฑฐ๋ž˜์™€ ํ›„์† IPO๊ฐ€ ์ฃผ์ฃผ๋“ค์˜ ๊ฐ€์น˜๋ฅผ ๊ทน๋Œ€ํ™”ํ•˜๋Š” ๋™์‹œ์— ๋†’์€ ํ™•์‹ค์„ฑ์„ ์ œ๊ณตํ•  ๊ฒƒ์ด๋ผ๊ณ  ํ™•์‹ ํ•ฉ๋‹ˆ๋‹ค. ์ด ๋‘ ๊ฐ€์ง€๊ฐ€ ์šฐ๋ฆฌ๊ฐ€ ์ด ๊ณผ์ •์„ ์ง„ํ–‰ํ•˜๋ฉด์„œ ์ง€์ผœ์˜จ ๋ถ๊ทน์„ฑ๊ณผ ๊ฐ™์€ ์›์น™์ด์—ˆ์Šต๋‹ˆ๋‹ค.

๋˜ํ•œ ๋ฉ•์‹œ์ฝ” ๋Œ€ํ†ต๋ น๊ณผ ์ •๋ถ€๊ฐ€ ์ด๋ฒˆ ํˆฌ์ž์™€ ์šฐ๋ฆฌ์˜ ํ–ฅํ›„ ๊ณ„ํš์— ๋Œ€ํ•ด ๊ณต๊ฐœ์ ์œผ๋กœ ๋งค์šฐ ์ง€์ง€์ ์ธ ์ž…์žฅ์„ ๋ณด์—ฌ์ฃผ๊ณ  ์žˆ๋‹ค๋Š” ์ ๋„ ๋ง์”€๋“œ๋ฆฌ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ์ด๋Š” ๋ถ„๋ช…ํžˆ ๊ฑฐ๋ž˜ ์„ฑ์‚ฌ์˜ ํ™•์‹ค์„ฑ์— ๋Œ€ํ•œ ์šฐ๋ฆฌ์˜ ํ™•์‹ ์„ ๋”์šฑ ๋†’์—ฌ์ฃผ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์•ž์œผ๋กœ์˜ ๋ฐฉํ–ฅ์„ ์‚ดํŽด๋ณด๋ฉด, Fernando์˜ ํˆฌ์ž๋Š” Banamex์— ๋Œ€ํ•œ ์ง„์ •ํ•œ ์ง€์ง€ ํ‘œ๋ช…์ด๋ผ๊ณ  ์ƒ๊ฐํ•˜๋ฉฐ, ์šฐ๋ฆฌ๊ฐ€ IPO ์—ฐ๊ฒฐํ•ด์ œ์™€ ๊ถ๊ทน์ ์œผ๋กœ๋Š” ์™„์ „ํ•œ ๋งค๊ฐ์„ ํ–ฅํ•ด ๋‚˜์•„๊ฐ€๋Š” ๊ณผ์ •์—์„œ ๊ทธ์˜ ํŒŒํŠธ๋„ˆ์‹ญ์ด ๋งค์šฐ ๊ฐ€์น˜ ์žˆ์„ ๊ฒƒ์ด๋ผ๊ณ  ๋ฏฟ์Šต๋‹ˆ๋‹ค. ์ด์— ๋Œ€ํ•œ ๋ช‡ ๊ฐ€์ง€ ์ค‘์š”ํ•œ ์ด์œ ๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค.

์ฒซ์งธ, ๊ทธ๋Š” ๋งค์šฐ ํ‰ํŒ์ด ์ข‹์€ ๋น„์ฆˆ๋‹ˆ์Šค ๋ฆฌ๋”์ž…๋‹ˆ๋‹ค. 50๋…„๊ฐ„ ์ž์‹ ์˜ ํˆฌ์ž์—์„œ ์ง„์ •ํ•œ ๊ฐ€์น˜ ์ฐฝ์ถœ์„ ์ด๋Œ์–ด์˜จ ์‹ค์ ์„ ๋ณด์œ ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ Banamex์—์„œ ๋” ํฐ ๊ฐ€์น˜๋ฅผ ์‹คํ˜„ํ•˜๋Š” ๋ฐ ์žˆ์–ด ๊ฐ•๋ ฅํ•œ ํŒŒํŠธ๋„ˆ๊ฐ€ ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๋˜ํ•œ ๊ทธ๋Š” ๋‹ค๋ฅธ ํˆฌ์ž์ž๋“ค์—๊ฒŒ ๋งค์šฐ ๋งค๋ ฅ์ ์ธ ํ’๋ถ€ํ•œ ๊ฒฝํ—˜๊ณผ ์‹ ๋ขฐ์„ฑ์„ ๊ฐ€์ ธ๋‹ค์ค๋‹ˆ๋‹ค. ๊ทธ์˜ ํˆฌ์ž ์ž์ฒด๋งŒ์œผ๋กœ๋„ Banamex์˜ ์ค‘์š”์„ฑ๊ณผ ์ž ์žฌ๋ ฅ์— ๋Œ€ํ•œ ๊ฐ•๋ ฅํ•œ ๋ณด์ฆ์ด ๋ฉ๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์ด๋Š” ๋‹ค๋ฅธ ํˆฌ์ž์ž๋“ค๊ณผ IPO ๋“ฑ์„ ํ†ตํ•ด ์ฐธ์—ฌ์‹œํ‚ค๋Š” ๋ฐ๋„ ๋งค์šฐ ๋„์›€์ด ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๋‹ค์Œ ๋‹จ๊ณ„๋ฅผ ๋ง์”€๋“œ๋ฆฌ๋ฉด, 25% ์ง€๋ถ„์€ ๋ฉ•์‹œ์ฝ”์—์„œ ๊ทœ์ œ ์Šน์ธ์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ๋ณดํ†ต 9๊ฐœ์›”์—์„œ 12๊ฐœ์›” ์ •๋„ ๊ฑธ๋ฆฝ๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๋‹น์—ฐํ•œ ์ด์œ ๋กœ, IPO ์ „์— ํŽ˜๋ฅด๋‚œ๋„์˜ ๊ทœ์ œ ์Šน์ธ์„ ๋ฐ›๋Š” ๊ฒƒ์ด ๋งค์šฐ ํ•ฉ๋ฆฌ์ ์ž…๋‹ˆ๋‹ค. ๊ทธ๋ž˜์„œ ๊ทธ๊ฐ€ ๊ทœ์ œ ์Šน์ธ์„ ์‹ ์ฒญํ•œ ๊ณณ์€ ์ด๋ฏธ ์ •๋ถ€์— ์ ‘์ˆ˜๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ž˜์„œ ๊ทธ ๊ณผ์ •์„ ๊ฑฐ์น˜๊ฒŒ ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ธฐ์˜๊ฒŒ๋„ ๊ทธ๋Š” ์ด ์ผ์— ๋Œ€ํ•ด ๊พธ๋ฌผ๊ฑฐ๋ฆฌ๊ฑฐ๋‚˜ ์‹œ๊ฐ„์„ ๋Œ์ง€ ์•Š๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์Šน์ธ์„ ๋ฐ›์œผ๋ฉด ๋ฐ”๋กœ ์•ž์œผ๋กœ ๋‚˜์•„๊ฐˆ ์ค€๋น„๊ฐ€ ๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. ์šฐ๋ฆฌ ์—ญ์‹œ ๊ทธ๋ฅผ ์œ„ํ•œ ๋ชจ๋“  ์ž‘์—…์„ ์™„๋ฃŒํ•˜๋Š” ๋ฐ ์žˆ์–ด์„œ ์‹œ๊ฐ„์„ ๋Œ์ง€ ์•Š๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
Betsy Graseck: Morgan Stanley, Research Division Okay. And the 9 to 12 months approval timing, when does that commence?**Betsy Graseck:** 9๊ฐœ์›”์—์„œ 12๊ฐœ์›”์˜ ์Šน์ธ ์ผ์ •์€ ์–ธ์ œ๋ถ€ํ„ฐ ์‹œ์ž‘๋˜๋Š” ๊ฑด๊ฐ€์š”?
CEO & Director: That's already started because his regulatory approval filing was put in this week.**CEO & Director:** ๊ทœ์ œ ์Šน์ธ ์‹ ์ฒญ์„œ๊ฐ€ ์ด๋ฒˆ ์ฃผ์— ์ œ์ถœ๋˜์—ˆ๊ธฐ ๋•Œ๋ฌธ์— ์ด๋ฏธ ์‹œ์ž‘๋˜์—ˆ์Šต๋‹ˆ๋‹ค.
Operator: Your next question will come from Glenn Schorr with Evercore.**Operator:** ๋‹ค์Œ ์งˆ๋ฌธ์€ ์—๋ฒ„์ฝ”์–ด์˜ ๊ธ€๋ Œ ์‡ผ์–ด๋‹˜๊ป˜์„œ ํ•ด์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๋‹ค.
Glenn Schorr: Evercore ISI Institutional Equities, Research Division What I want to get at with this question is, is the evolution versus revolution and stable client adoption. So I've seen some press releases. I've seen you join the Euro Stablecoin Banking Coalition. I saw your announcement on Citi Payments Express. I'm assuming you're making a lot of investments towards this evolution. So what I want to do is take your pulse on what is the pace of Stablecoin adoption? How important is it to your traditional banking and payments pipelines? Do you feel like you're ahead of the curve and you can make more money, not less as this all plays out?**Glenn Schorr:** ์ด ์งˆ๋ฌธ์œผ๋กœ ์•Œ๊ณ  ์‹ถ์€ ๊ฒƒ์€ ์ง„ํ™” ๋Œ€ ํ˜๋ช…, ๊ทธ๋ฆฌ๊ณ  ์•ˆ์ •์ ์ธ ๊ณ ๊ฐ ์ฑ„ํƒ์— ๊ด€ํ•œ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๋ช‡ ๊ฐ€์ง€ ๋ณด๋„์ž๋ฃŒ๋ฅผ ๋ดค๋Š”๋ฐ์š”, ์œ ๋กœ ์Šคํ…Œ์ด๋ธ”์ฝ”์ธ ๋ฑ…ํ‚น ์—ฐํ•ฉ(Euro Stablecoin Banking Coalition)์— ํ•ฉ๋ฅ˜ํ•˜์‹  ๊ฒƒ๋„ ๋ณด์•˜๊ณ , ์”จํ‹ฐ ํŽ˜์ด๋จผ์ธ  ์ต์Šคํ”„๋ ˆ์Šค(Citi Payments Express) ๋ฐœํ‘œ๋„ ๋ดค์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ์ง„ํ™”๋ฅผ ์œ„ํ•ด ์ƒ๋‹นํ•œ ํˆฌ์ž๋ฅผ ํ•˜๊ณ  ๊ณ„์‹  ๊ฒƒ์œผ๋กœ ๋ณด์ž…๋‹ˆ๋‹ค.

๊ทธ๋ž˜์„œ ์Šคํ…Œ์ด๋ธ”์ฝ”์ธ ์ฑ„ํƒ ์†๋„์— ๋Œ€ํ•œ ํ˜„์žฌ ์ƒํ™ฉ์„ ํŒŒ์•…ํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ๊ธฐ์กด ๋ฑ…ํ‚น ๋ฐ ๊ฒฐ์ œ ํŒŒ์ดํ”„๋ผ์ธ์— ์–ผ๋งˆ๋‚˜ ์ค‘์š”ํ•œ๊ฐ€์š”? ์‹œ์žฅ์„ ์•ž์„œ๊ฐ€๊ณ  ์žˆ๋‹ค๊ณ  ์ƒ๊ฐํ•˜์‹œ๋Š”์ง€, ๊ทธ๋ฆฌ๊ณ  ์ด ๋ชจ๋“  ๊ฒƒ์ด ์ „๊ฐœ๋˜๋ฉด์„œ ๋ˆ์„ ๋œ ๋ฒ„๋Š” ๊ฒƒ์ด ์•„๋‹ˆ๋ผ ๋” ๋งŽ์ด ๋ฒŒ ์ˆ˜ ์žˆ๋‹ค๊ณ  ๋ณด์‹œ๋Š”์ง€์š”?
CEO & Director: Yes, of course, Glenn. Look, I want to take a step back on this one because, frankly, for our client base, the institutional client base, we see tokenized deposits as delivering what the client needs, and this is an area that we've invested in most heavily. And what the clients are after is real-time money movement with minimal to no friction and low cost. And as we talked about last earnings call, we've been driving innovation around digital assets for many years. What is it our clients want? They want interoperable, multibank, cross-border, always on payment solutions. They want it provided in a safe and sound manner, and they want all the complexities solved for them, compliance, reporting, accounting, tax, AML. That, frankly, is best done by tokenized deposits. And we are that one-stop shop for our clients. We're constantly linking new capabilities, emerging technologies, we're bringing in partners. So we offer that holistic killer app for the institutional clients. You saw us this earnings call, we're talking about linking our Citi tokenized services to the 24/7 dollar clearing network. Now that means we can facilitate transactions across 250 banks in 40-plus markets, and that allows clients to frictionlessly transfer funds 24/7 to suppliers and third parties who hold accounts within Citi's extensive 24/7 dollar clearing network. We are seeing demand and adoption increasing, but frankly, the gating factor is our clients' treasuries departments being ready for an always-on environment. And they just aren't at the moment. So what does that mean for Stablecoin? We will stand ready to support our clients' needs, whatever they are. We view Stablecoin as another option in the overall digital asset tool kit. It's got more friction because of the on-off ramp. It's got more friction because of the tax, the accounting, the AML, these are the requirements that our tokenized deposit capabilities avoid. But we will continue to provide the on-off ramp solutions for Stablecoin exchanges. We will be providing and are providing custodial solutions to crypto asset to our asset manager clients. And we'll be providing corporate cash management services to the Stablecoin providers. We're about to go live with a number of new capabilities in that. And we're considering issuing our own true Citi Stablecoin. But I think when we -- there's I think is an overfocus on Stablecoin at the moment, whereas as a major payments player, most of this is going to get sold by the tokenized deposit capabilities.**CEO & Director:** ๋„ค, ๋ฌผ๋ก ์ž…๋‹ˆ๋‹ค, Glenn. ์ด ๋ถ€๋ถ„์— ๋Œ€ํ•ด์„œ๋Š” ํ•œ ๋ฐœ ๋ฌผ๋Ÿฌ์„œ์„œ ๋ง์”€๋“œ๋ฆฌ๊ณ  ์‹ถ์€๋ฐ์š”. ์†”์งํžˆ ์ €ํฌ ๊ณ ๊ฐ์ธต, ์ฆ‰ ๊ธฐ๊ด€ ๊ณ ๊ฐ์ธต์—๊ฒŒ๋Š” ํ† ํฐํ™”๋œ ์˜ˆ๊ธˆ(tokenized deposits)์ด ๊ณ ๊ฐ์ด ํ•„์š”๋กœ ํ•˜๋Š” ๊ฒƒ์„ ์ œ๊ณตํ•œ๋‹ค๊ณ  ๋ณด๊ณ  ์žˆ์œผ๋ฉฐ, ์ด๊ฒƒ์ด ์ €ํฌ๊ฐ€ ๊ฐ€์žฅ ๋งŽ์ด ํˆฌ์žํ•ด์˜จ ์˜์—ญ์ž…๋‹ˆ๋‹ค. ๊ณ ๊ฐ๋“ค์ด ์›ํ•˜๋Š” ๊ฒƒ์€ ์ตœ์†Œํ•œ์˜ ๋งˆ์ฐฐ๊ณผ ์ €๋น„์šฉ์œผ๋กœ ์‹ค์‹œ๊ฐ„ ์ž๊ธˆ ์ด๋™์ด ๊ฐ€๋Šฅํ•œ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ง€๋‚œ ์‹ค์  ๋ฐœํ‘œ์—์„œ ๋ง์”€๋“œ๋ฆฐ ๋ฐ”์™€ ๊ฐ™์ด, ์ €ํฌ๋Š” ์ˆ˜๋…„๊ฐ„ ๋””์ง€ํ„ธ ์ž์‚ฐ ๊ด€๋ จ ํ˜์‹ ์„ ์ถ”์ง„ํ•ด์™”์Šต๋‹ˆ๋‹ค.

๊ณ ๊ฐ๋“ค์ด ์›ํ•˜๋Š” ๊ฒƒ์ด ๋ฌด์—‡์ž…๋‹ˆ๊นŒ? ์ƒํ˜ธ ์šด์šฉ ๊ฐ€๋Šฅํ•˜๊ณ , ๋‹ค์ค‘ ์€ํ–‰ ๊ฐ„, ๊ตญ๊ฒฝ์„ ๋„˜๋‚˜๋“œ๋Š”, 24์‹œ๊ฐ„ ๊ฐ€๋™๋˜๋Š” ๊ฒฐ์ œ ์†”๋ฃจ์…˜์„ ์›ํ•ฉ๋‹ˆ๋‹ค. ์ด๊ฒƒ์ด ์•ˆ์ „ํ•˜๊ณ  ๊ฑด์ „ํ•œ ๋ฐฉ์‹์œผ๋กœ ์ œ๊ณต๋˜๊ธฐ๋ฅผ ์›ํ•˜๊ณ , ์ปดํ”Œ๋ผ์ด์–ธ์Šค, ๋ณด๊ณ , ํšŒ๊ณ„, ์„ธ๋ฌด, ์ž๊ธˆ์„ธํƒ๋ฐฉ์ง€(AML) ๋“ฑ ๋ชจ๋“  ๋ณต์žกํ•œ ๋ฌธ์ œ๋“ค์ด ํ•ด๊ฒฐ๋˜๊ธฐ๋ฅผ ์›ํ•ฉ๋‹ˆ๋‹ค. ์†”์งํžˆ ๋งํ•ด์„œ, ์ด๋Ÿฐ ๊ฒƒ๋“ค์€ ํ† ํฐํ™”๋œ ์˜ˆ๊ธˆ์œผ๋กœ ๊ฐ€์žฅ ์ž˜ ํ•ด๊ฒฐ๋ฉ๋‹ˆ๋‹ค. ์ €ํฌ๋Š” ๊ณ ๊ฐ๋“ค์„ ์œ„ํ•œ ์›์Šคํ†ฑ ์†”๋ฃจ์…˜์„ ์ œ๊ณตํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ƒˆ๋กœ์šด ์—ญ๋Ÿ‰๊ณผ ์‹ ๊ธฐ์ˆ ์„ ์ง€์†์ ์œผ๋กœ ์—ฐ๊ฒฐํ•˜๊ณ  ํŒŒํŠธ๋„ˆ๋“ค์„ ์˜์ž…ํ•˜๊ณ  ์žˆ์ฃ . ๊ธฐ๊ด€ ๊ณ ๊ฐ๋“ค์—๊ฒŒ ์ด์ฒด์ ์ธ ํ‚ฌ๋Ÿฌ ์•ฑ์„ ์ œ๊ณตํ•˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.

์ด๋ฒˆ ์‹ค์  ๋ฐœํ‘œ์—์„œ ๋ณด์…จ๋“ฏ์ด, ์ €ํฌ๋Š” ์”จํ‹ฐ ํ† ํฐํ™” ์„œ๋น„์Šค๋ฅผ 24์‹œ๊ฐ„ ๋‹ฌ๋Ÿฌ ์ฒญ์‚ฐ ๋„คํŠธ์›Œํฌ์— ์—ฐ๊ฒฐํ•˜๋Š” ๊ฒƒ์— ๋Œ€ํ•ด ๋ง์”€๋“œ๋ ธ์Šต๋‹ˆ๋‹ค. ์ด๋Š” 40๊ฐœ ์ด์ƒ ์‹œ์žฅ์˜ 250๊ฐœ ์€ํ–‰์—์„œ ๊ฑฐ๋ž˜๋ฅผ ์ด‰์ง„ํ•  ์ˆ˜ ์žˆ๋‹ค๋Š” ์˜๋ฏธ์ž…๋‹ˆ๋‹ค. ๊ณ ๊ฐ๋“ค์ด ์”จํ‹ฐ์˜ ๊ด‘๋ฒ”์œ„ํ•œ 24์‹œ๊ฐ„ ๋‹ฌ๋Ÿฌ ์ฒญ์‚ฐ ๋„คํŠธ์›Œํฌ ๋‚ด์— ๊ณ„์ขŒ๋ฅผ ๋ณด์œ ํ•œ ๊ณต๊ธ‰์—…์ฒด์™€ ์ œ3์ž์—๊ฒŒ 24์‹œ๊ฐ„ ์–ธ์ œ๋“ ์ง€ ์›ํ™œํ•˜๊ฒŒ ์ž๊ธˆ์„ ์ด์ฒดํ•  ์ˆ˜ ์žˆ๊ฒŒ ํ•ด์ค๋‹ˆ๋‹ค.

์ˆ˜์š”์™€ ๋„์ž…์ด ์ฆ๊ฐ€ํ•˜๊ณ  ์žˆ๋Š” ๊ฒƒ์„ ํ™•์ธํ•˜๊ณ  ์žˆ์ง€๋งŒ, ์†”์งํžˆ ์ œ์•ฝ ์š”์ธ์€ ๊ณ ๊ฐ๋“ค์˜ ์žฌ๋ฌด๋ถ€์„œ๊ฐ€ ์ƒ์‹œ ์šด์˜ ํ™˜๊ฒฝ์— ๋Œ€ํ•œ ์ค€๋น„๊ฐ€ ๋˜์–ด ์žˆ์ง€ ์•Š๋‹ค๋Š” ์ ์ž…๋‹ˆ๋‹ค. ํ˜„์žฌ๋กœ์„œ๋Š” ์•„์ง ์ค€๋น„๊ฐ€ ์•ˆ ๋œ ์ƒํ™ฉ์ด์ฃ . ๊ทธ๋ ‡๋‹ค๋ฉด ์Šคํ…Œ์ด๋ธ”์ฝ”์ธ์— ๋Œ€ํ•ด์„œ๋Š” ์–ด๋–ค ์˜๋ฏธ์ผ๊นŒ์š”? ์ €ํฌ๋Š” ๊ณ ๊ฐ๋“ค์˜ ๋‹ˆ์ฆˆ๊ฐ€ ๋ฌด์—‡์ด๋“  ์ด๋ฅผ ์ง€์›ํ•  ์ค€๋น„๊ฐ€ ๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. ์Šคํ…Œ์ด๋ธ”์ฝ”์ธ์„ ์ „์ฒด ๋””์ง€ํ„ธ ์ž์‚ฐ ํˆดํ‚ท์˜ ๋˜ ๋‹ค๋ฅธ ์˜ต์…˜์œผ๋กœ ๋ณด๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์˜จ-์˜คํ”„ ๋žจํ”„๋กœ ์ธํ•ด ๋” ๋งŽ์€ ๋งˆ์ฐฐ์ด ์žˆ๊ณ , ์„ธ๊ธˆ, ํšŒ๊ณ„, ์ž๊ธˆ์„ธํƒ๋ฐฉ์ง€(AML) ๋“ฑ์œผ๋กœ ์ธํ•ด ๋” ๋งŽ์€ ๋งˆ์ฐฐ์ด ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฐ ์š”๊ตฌ์‚ฌํ•ญ๋“ค์€ ์ €ํฌ ํ† ํฐํ™”๋œ ์˜ˆ๊ธˆ ๊ธฐ๋Šฅ์œผ๋กœ๋Š” ํ”ผํ•  ์ˆ˜ ์žˆ๋Š” ๋ถ€๋ถ„๋“ค์ž…๋‹ˆ๋‹ค.

ํ•˜์ง€๋งŒ ์ €ํฌ๋Š” ์Šคํ…Œ์ด๋ธ”์ฝ”์ธ ๊ฑฐ๋ž˜์†Œ๋ฅผ ์œ„ํ•œ ์˜จ-์˜คํ”„ ๋žจํ”„ ์†”๋ฃจ์…˜์„ ๊ณ„์† ์ œ๊ณตํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ž์‚ฐ์šด์šฉ์‚ฌ ๊ณ ๊ฐ๋“ค์—๊ฒŒ ์•”ํ˜ธ์ž์‚ฐ์— ๋Œ€ํ•œ ์ˆ˜ํƒ ์†”๋ฃจ์…˜์„ ์ œ๊ณตํ•˜๊ณ  ์žˆ๊ณ  ์•ž์œผ๋กœ๋„ ์ œ๊ณตํ•  ์˜ˆ์ •์ž…๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์Šคํ…Œ์ด๋ธ”์ฝ”์ธ ์ œ๊ณต์—…์ฒด๋“ค์—๊ฒŒ ๊ธฐ์—… ํ˜„๊ธˆ๊ด€๋ฆฌ ์„œ๋น„์Šค๋ฅผ ์ œ๊ณตํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ด ๋ถ„์•ผ์—์„œ ์—ฌ๋Ÿฌ ์ƒˆ๋กœ์šด ๊ธฐ๋Šฅ๋“ค์„ ๊ณง ์ถœ์‹œํ•  ์˜ˆ์ •์ž…๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์ €ํฌ๋งŒ์˜ ์ง„์ •ํ•œ ์”จํ‹ฐ ์Šคํ…Œ์ด๋ธ”์ฝ”์ธ ๋ฐœํ–‰๋„ ๊ฒ€ํ† ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ํ˜„์žฌ ์Šคํ…Œ์ด๋ธ”์ฝ”์ธ์— ๊ณผ๋„ํ•˜๊ฒŒ ์ง‘์ค‘ํ•˜๊ณ  ์žˆ๋Š” ๊ฒƒ ๊ฐ™์Šต๋‹ˆ๋‹ค. ์ฃผ์š” ๊ฒฐ์ œ ์‚ฌ์—…์ž๋กœ์„œ ๋Œ€๋ถ€๋ถ„์˜ ๋งค์ถœ์€ ํ† ํฐํ™”๋œ ์˜ˆ๊ธˆ ๊ธฐ๋Šฅ(tokenized deposit capabilities)์—์„œ ๋‚˜์˜ฌ ๊ฒƒ์œผ๋กœ ๋ณด๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
Glenn Schorr: Evercore ISI Institutional Equities, Research Division That was a graceful answer.**Glenn Schorr:** ์šฐ์•„ํ•œ ๋‹ต๋ณ€์ด์—ˆ์Šต๋‹ˆ๋‹ค.
CEO & Director: I'm passionate about it. Sorry, Glenn.**CEO & Director:** ์ €๋Š” ์ด ์ผ์— ์—ด์ •์ ์ž…๋‹ˆ๋‹ค. ์ฃ„์†กํ•ฉ๋‹ˆ๋‹ค, ๊ธ€๋ Œ.
Glenn Schorr: Evercore ISI Institutional Equities, Research Division Can maybe just -- this is a super quick follow-up is you're fired up about tokenized deposits and what that can mean and way ahead of that. Does the potential -- is there a potential for the tokenization of all securities? Does that change how financial markets operate in general? I just wonder if you could just expand on that and then I'll...**Glenn Schorr:** ํ† ํฐํ™”๋œ ์˜ˆ๊ธˆ์— ๋Œ€ํ•ด ๋งค์šฐ ์—ด์ •์ ์ด์‹œ๊ณ  ๊ทธ๊ฒƒ์ด ์˜๋ฏธํ•˜๋Š” ๋ฐ”์™€ ๊ทธ๋ณด๋‹ค ํ›จ์”ฌ ์•ž์„œ ๋‚˜๊ฐ€๊ณ  ๊ณ„์‹  ๊ฒƒ ๊ฐ™์€๋ฐ์š”. ๋ชจ๋“  ์ฆ๊ถŒ์˜ ํ† ํฐํ™” ๊ฐ€๋Šฅ์„ฑ์ด ์žˆ์„๊นŒ์š”? ๊ทธ๊ฒƒ์ด ๊ธˆ์œต์‹œ์žฅ ์ „๋ฐ˜์˜ ์šด์˜ ๋ฐฉ์‹์„ ๋ฐ”๊ฟ€ ์ˆ˜ ์žˆ์„๊นŒ์š”? ๊ทธ ๋ถ€๋ถ„์— ๋Œ€ํ•ด ์ข€ ๋” ์ž์„ธํžˆ ์„ค๋ช…ํ•ด ์ฃผ์‹ค ์ˆ˜ ์žˆ๋Š”์ง€ ๊ถ๊ธˆํ•ฉ๋‹ˆ๋‹ค.
CEO & Director: Absolutely. I will just talk about the payments piece. In the future, clients are going to want solutions that seamlessly offer financing, securities issuance and settlement in a regulated trusted environment. You can imagine oil, you can imagine equities, like this is going to go much more broader and we will be providing that as part of our toolkit. So that that is definitely in the equation here. And it's really terrific that the regulators are now letting us innovate in a responsible way because I think that is going to help the development of the market as we and other banks participate in this space. It will really help scale up.**CEO & Director:** ๋ฌผ๋ก ์ž…๋‹ˆ๋‹ค. ๊ฒฐ์ œ ๋ถ€๋ถ„์— ๋Œ€ํ•ด์„œ๋งŒ ๋ง์”€๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค. ์•ž์œผ๋กœ ๊ณ ๊ฐ๋“ค์€ ๊ทœ์ œ๋œ ์‹ ๋ขฐํ•  ์ˆ˜ ์žˆ๋Š” ํ™˜๊ฒฝ์—์„œ ๊ธˆ์œต, ์ฆ๊ถŒ ๋ฐœํ–‰, ๊ฒฐ์ œ๋ฅผ ์›ํ™œํ•˜๊ฒŒ ์ œ๊ณตํ•˜๋Š” ์†”๋ฃจ์…˜์„ ์›ํ•˜๊ฒŒ ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์„์œ ๋‚˜ ์ฃผ์‹ ๊ฐ™์€ ๊ฒƒ๋“ค์„ ์ƒ๊ฐํ•ด๋ณด์‹œ๋ฉด, ์ด๊ฒƒ์ด ํ›จ์”ฌ ๋” ๊ด‘๋ฒ”์œ„ํ•˜๊ฒŒ ํ™•์žฅ๋  ๊ฒƒ์ด๊ณ  ์ €ํฌ๋Š” ์ด๋ฅผ ํˆดํ‚ท์˜ ์ผ๋ถ€๋กœ ์ œ๊ณตํ•  ์˜ˆ์ •์ž…๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ์ด๊ฒƒ์€ ๋ถ„๋ช…ํžˆ ์ €ํฌ ๊ณ„ํš์— ํฌํ•จ๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค.

๊ทธ๋ฆฌ๊ณ  ๊ทœ์ œ๋‹น๊ตญ์ด ์ด์ œ ์ €ํฌ๊ฐ€ ์ฑ…์ž„๊ฐ ์žˆ๋Š” ๋ฐฉ์‹์œผ๋กœ ํ˜์‹ ํ•  ์ˆ˜ ์žˆ๋„๋ก ํ—ˆ์šฉํ•˜๊ณ  ์žˆ๋‹ค๋Š” ๊ฒƒ์€ ์ •๋ง ํ›Œ๋ฅญํ•œ ์ผ์ž…๋‹ˆ๋‹ค. ์ €ํฌ์™€ ๋‹ค๋ฅธ ์€ํ–‰๋“ค์ด ์ด ๋ถ„์•ผ์— ์ฐธ์—ฌํ•˜๋ฉด์„œ ์‹œ์žฅ ๋ฐœ์ „์— ๋„์›€์ด ๋  ๊ฒƒ์ด๋ผ๊ณ  ์ƒ๊ฐํ•˜๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค. ์ด๊ฒƒ์ด ์ •๋ง๋กœ ๊ทœ๋ชจ ํ™•์žฅ์— ๋„์›€์ด ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค.
Operator: Your next question will come from John McDonald with Truist.**Operator:** ๋‹ค์Œ ์งˆ๋ฌธ์€ Truist์˜ John McDonald๋‹˜๊ป˜์„œ ํ•ด์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๋‹ค.
John McDonald: Truist Securities, Inc., Research Division I wanted to ask about the efficiency path for next year. It seems like you have some potential tailwinds to drive expenses lower next year, potentially lower severance, transformation spend and stranded costs. So Mark, I wanted to ask, is that fair that you see a path for directionally down expenses next year even if revenues are strong and do you still see the potential to exit next year at an efficiency ratio of below 60?**John McDonald:** ๋‚ด๋…„ ํšจ์œจ์„ฑ ๊ฒฝ๋กœ์— ๋Œ€ํ•ด ์งˆ๋ฌธ๋“œ๋ฆฌ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ๋‚ด๋…„์— ๋น„์šฉ์„ ๋‚ฎ์ถœ ์ˆ˜ ์žˆ๋Š” ์ž ์žฌ์  ์ˆœํ’ ์š”์ธ๋“ค์ด ์žˆ๋Š” ๊ฒƒ ๊ฐ™์Šต๋‹ˆ๋‹ค. ํ‡ด์ง๊ธˆ, ์ „ํ™˜ ๋น„์šฉ, ๊ทธ๋ฆฌ๊ณ  ๊ณ ๋ฆฝ ๋น„์šฉ์ด ์ค„์–ด๋“ค ๊ฐ€๋Šฅ์„ฑ์ด ์žˆ์–ด ๋ณด์ž…๋‹ˆ๋‹ค. ๋งˆํฌ, ์ˆ˜์ต์ด ๊ฐ•์„ธ๋ฅผ ๋ณด์ด๋”๋ผ๋„ ๋‚ด๋…„์— ๋น„์šฉ์ด ๋ฐฉํ–ฅ์ ์œผ๋กœ ๊ฐ์†Œํ•  ์ˆ˜ ์žˆ๋Š” ๊ฒฝ๋กœ๊ฐ€ ์žˆ๋‹ค๊ณ  ๋ณด์‹œ๋Š”์ง€, ๊ทธ๋ฆฌ๊ณ  ์—ฌ์ „ํžˆ ๋‚ด๋…„ ๋ง ํšจ์œจ์„ฑ ๋น„์œจ(efficiency ratio)์„ 60% ๋ฏธ๋งŒ์œผ๋กœ ๋งˆ๊ฐํ•  ๊ฐ€๋Šฅ์„ฑ์ด ์žˆ๋‹ค๊ณ  ๋ณด์‹œ๋Š”์ง€ ๊ถ๊ธˆํ•ฉ๋‹ˆ๋‹ค.
Chief Financial Officer: Thanks, John. I'd point to a couple of things as we think about 2026. And I'd just remind you and others that we're targeting an ROTC of 10% to 11% next year. And it's important that we continue to show progress in our returns across the franchise. The second thing I'd point to is that, if I just kind of go back to where we are year-to-date for a second, we are demonstrating strong top line momentum. The year-to-date revenue is up 7%. And if you look at our expenses against that, leaving out the goodwill impairment, our expenses were flat. So we're showing very strong top line momentum and very strong discipline around managing our expense base. So as I think about 2026, that has to continue for us to deliver on the 10% to 11%. That is to say, continued top line momentum. And I've given -- obviously, it's more of what you've seen through the year-to-date performance and continued expense discipline. And that expense discipline is going to consider at least 2 things. So one, are the greater efficiencies that we've talked about in the past, you've mentioned some of those, the transformation expense coming down, the legacy/stranded costs continuing to come down, productivity from BAU activity, I've mentioned in the past, a lower severance, a more normalized severance. But it's also going to require investments in order to continue to fuel that top line momentum. So investments, one, that's tied to those higher revenue levels, but also continued investments in parts of the franchise like banking, in parts of the franchise like services. You just heard Jane mention the investments we're making in token services. And so striking that right balance so that we are not only delivering 10% to 11%, but north of that beyond 2026 is really important. So what does all of that mean? That means, as I think about 2026, I lead with the 10% to 11%. I follow on by productivity and the need for investments. I'm targeting the less than 60 as I come out of 2026 or in 2026, as I've said before.**Chief Financial Officer:** ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค, ์กด. 2026๋…„์„ ์ƒ๊ฐํ•  ๋•Œ ๋ช‡ ๊ฐ€์ง€ ์‚ฌํ•ญ์„ ๋ง์”€๋“œ๋ฆฌ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๋‚ด๋…„์— ROTC(์œ ํ˜•์ž๋ณธ์ˆ˜์ต๋ฅ ) 10%์—์„œ 11%๋ฅผ ๋ชฉํ‘œ๋กœ ํ•˜๊ณ  ์žˆ๋‹ค๋Š” ์ ์„ ๋‹ค์‹œ ํ•œ๋ฒˆ ๋ง์”€๋“œ๋ฆฝ๋‹ˆ๋‹ค. ํ”„๋žœ์ฐจ์ด์ฆˆ ์ „๋ฐ˜์— ๊ฑธ์ณ ์ˆ˜์ต๋ฅ ์—์„œ ์ง€์†์ ์ธ ๊ฐœ์„ ์„ ๋ณด์—ฌ์ฃผ๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค.

๋‘ ๋ฒˆ์งธ๋กœ ๋ง์”€๋“œ๋ฆฌ๊ณ  ์‹ถ์€ ๊ฒƒ์€, ์—ฐ์ดˆ ๋Œ€๋น„ ํ˜„์žฌ ์ƒํ™ฉ์„ ์ž ๊น ๋Œ์•„๋ณด๋ฉด, ์šฐ๋ฆฌ๋Š” ๊ฐ•๋ ฅํ•œ ๋งค์ถœ ์„ฑ์žฅ ๋ชจ๋ฉ˜ํ…€์„ ๋ณด์—ฌ์ฃผ๊ณ  ์žˆ๋‹ค๋Š” ์ ์ž…๋‹ˆ๋‹ค. ์—ฐ์ดˆ ๋Œ€๋น„ ๋งค์ถœ์ด 7% ์ฆ๊ฐ€ํ–ˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์ด์— ๋Œ€ํ•œ ๋น„์šฉ์„ ๋ณด๋ฉด, ์˜์—…๊ถŒ ์†์ƒ์„ ์ œ์™ธํ•˜๊ณ ๋Š” ๋น„์šฉ์ด ๋ณดํ•ฉ์„ธ๋ฅผ ์œ ์ง€ํ–ˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ์šฐ๋ฆฌ๋Š” ๋งค์šฐ ๊ฐ•๋ ฅํ•œ ๋งค์ถœ ์„ฑ์žฅ ๋ชจ๋ฉ˜ํ…€๊ณผ ๋น„์šฉ ๊ธฐ๋ฐ˜ ๊ด€๋ฆฌ์— ๋Œ€ํ•œ ๋งค์šฐ ๊ฐ•๋ ฅํ•œ ๊ทœ์œจ์„ ๋ณด์—ฌ์ฃผ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.

๊ทธ๋ž˜์„œ 2026๋…„์„ ์ƒ๊ฐํ•  ๋•Œ, 10%์—์„œ 11%๋ฅผ ๋‹ฌ์„ฑํ•˜๊ธฐ ์œ„ํ•ด์„œ๋Š” ์ด๊ฒƒ์ด ์ง€์†๋˜์–ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ์ฆ‰, ์ง€์†์ ์ธ ๋งค์ถœ ์„ฑ์žฅ ๋ชจ๋ฉ˜ํ…€์ด ํ•„์š”ํ•ฉ๋‹ˆ๋‹ค. ์—ฐ์ดˆ๋ถ€ํ„ฐ ์ง€๊ธˆ๊นŒ์ง€์˜ ์‹ค์ ๊ณผ ์ง€์†์ ์ธ ๋น„์šฉ ๊ทœ์œจ์„ ํ†ตํ•ด ๋ณด์…จ๋“ฏ์ด ๋ง์”€๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ๋น„์šฉ ๊ทœ์œจ์€ ์ตœ์†Œ ๋‘ ๊ฐ€์ง€ ์š”์†Œ๋ฅผ ๊ณ ๋ คํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค.

์ฒซ์งธ๋Š” ๊ณผ๊ฑฐ์— ๋…ผ์˜ํ–ˆ๋˜ ๋” ํฐ ํšจ์œจ์„ฑ ๊ฐœ์„ ์ž…๋‹ˆ๋‹ค. ๋ง์”€ํ•˜์‹  ๊ฒƒ๋“ค ์ค‘ ์ผ๋ถ€์ธ๋ฐ, ์ „ํ™˜ ๋น„์šฉ(transformation expense)์ด ์ค„์–ด๋“ค๊ณ  ์žˆ๊ณ , ๋ ˆ๊ฑฐ์‹œ/๊ณ ๋ฆฝ ๋น„์šฉ(legacy/stranded costs)์ด ๊ณ„์† ๊ฐ์†Œํ•˜๊ณ  ์žˆ์œผ๋ฉฐ, ์ผ์ƒ ์—…๋ฌด ํ™œ๋™(BAU activity)์—์„œ์˜ ์ƒ์‚ฐ์„ฑ ํ–ฅ์ƒ, ๊ทธ๋ฆฌ๊ณ  ์ œ๊ฐ€ ๊ณผ๊ฑฐ์— ์–ธ๊ธ‰ํ•œ ๋” ๋‚ฎ์€ ํ‡ด์ง๊ธˆ, ๋ณด๋‹ค ์ •์ƒํ™”๋œ ํ‡ด์ง๊ธˆ ์ˆ˜์ค€ ๋“ฑ์ด ์žˆ์Šต๋‹ˆ๋‹ค.

ํ•˜์ง€๋งŒ ๋งค์ถœ ์ƒ์Šน ๋ชจ๋ฉ˜ํ…€์„ ์ง€์†ํ•˜๊ธฐ ์œ„ํ•ด์„œ๋Š” ํˆฌ์ž๋„ ํ•„์š”ํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ด๋Ÿฌํ•œ ํˆฌ์ž๋Š” ์ฒซ์งธ๋กœ ๋†’์€ ์ˆ˜์ต ์ˆ˜์ค€๊ณผ ์—ฐ๊ณ„๋œ ๊ฒƒ์ด์ง€๋งŒ, ๋ฑ…ํ‚น๊ณผ ๊ฐ™์€ ์‚ฌ์—… ๋ถ€๋ฌธ, ์„œ๋น„์Šค์™€ ๊ฐ™์€ ์‚ฌ์—… ๋ถ€๋ฌธ์— ๋Œ€ํ•œ ์ง€์†์ ์ธ ํˆฌ์ž๋„ ํฌํ•จ๋ฉ๋‹ˆ๋‹ค. ๋ฐฉ๊ธˆ Jane์ด ์–ธ๊ธ‰ํ•œ ํ† ํฐ ์„œ๋น„์Šค์— ๋Œ€ํ•œ ํˆฌ์ž๋ฅผ ๋“ค์œผ์…จ์„ ๊ฒ๋‹ˆ๋‹ค. ๊ทธ๋ž˜์„œ 10%์—์„œ 11%๋ฅผ ๋‹ฌ์„ฑํ•  ๋ฟ๋งŒ ์•„๋‹ˆ๋ผ 2026๋…„ ์ดํ›„์—๋Š” ๊ทธ ์ด์ƒ์„ ๋‹ฌ์„ฑํ•  ์ˆ˜ ์žˆ๋„๋ก ์ ์ ˆํ•œ ๊ท ํ˜•์„ ๋งž์ถ”๋Š” ๊ฒƒ์ด ์ •๋ง ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ๊ทธ๋ ‡๋‹ค๋ฉด ์ด ๋ชจ๋“  ๊ฒƒ์ด ๋ฌด์—‡์„ ์˜๋ฏธํ• ๊นŒ์š”? 2026๋…„์„ ์ƒ๊ฐํ•ด๋ณด๋ฉด, ์ €๋Š” 10%์—์„œ 11%๋ฅผ ์šฐ์„ ์œผ๋กœ ๋‘๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ ๋‹ค์Œ์œผ๋กœ๋Š” ์ƒ์‚ฐ์„ฑ๊ณผ ํˆฌ์ž ํ•„์š”์„ฑ์ด ๋”ฐ๋ผ์˜ต๋‹ˆ๋‹ค. ์•ž์„œ ๋ง์”€๋“œ๋ฆฐ ๋ฐ”์™€ ๊ฐ™์ด 2026๋…„ ๋ง ๋˜๋Š” 2026๋…„์—๋Š” 60% ๋ฏธ๋งŒ์„ ๋ชฉํ‘œ๋กœ ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
John McDonald: Truist Securities, Inc., Research Division Great. That's really helpful. And then just a quick follow-up. Thinking a little bit longer term, what's the ultimate end state for the $3.5 billion or so in transformation spend? Does it go away? Does it morph into kind of a regular BAU investment spend at some point? And how does that evolve over time?**John McDonald:** ์ •๋ง ๋„์›€์ด ๋˜๋Š” ๋‹ต๋ณ€์ด์—ˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๊ฐ„๋‹จํ•œ ํ›„์† ์งˆ๋ฌธ์ด ์žˆ์Šต๋‹ˆ๋‹ค. ์ข€ ๋” ์žฅ๊ธฐ์ ์œผ๋กœ ์ƒ๊ฐํ•ด๋ณผ ๋•Œ, ์•ฝ 35์–ต ๋‹ฌ๋Ÿฌ ๊ทœ๋ชจ์˜ ์ „ํ™˜ ํˆฌ์ž(transformation spend)์˜ ๊ถ๊ทน์ ์ธ ์ตœ์ข… ์ƒํƒœ๋Š” ์–ด๋–ป๊ฒŒ ๋ ๊นŒ์š”? ์™„์ „ํžˆ ์‚ฌ๋ผ์ง€๊ฒŒ ๋ ๊นŒ์š”? ์•„๋‹ˆ๋ฉด ์–ด๋А ์‹œ์ ์—์„œ ์ผ๋ฐ˜์ ์ธ BAU(Business as Usual) ํˆฌ์ž ์ง€์ถœ๋กœ ๋ณ€ํ™”ํ•˜๊ฒŒ ๋ ๊นŒ์š”? ๊ทธ๋ฆฌ๊ณ  ์‹œ๊ฐ„์ด ์ง€๋‚˜๋ฉด์„œ ์ด๊ฒƒ์ด ์–ด๋–ป๊ฒŒ ๋ฐœ์ „ํ•ด ๋‚˜๊ฐˆ๊นŒ์š”?
Chief Financial Officer: I'm smiling here, John, because I knew as soon as I shared the number, the very next question would be what happens with it, right? And I think, as I mentioned, it's going to come down in 2026 for all the reasons we've mentioned, including making significant progress on the transformation. We'll obviously share more with you in terms of where the expense base is growing and the transformation expenses are going beyond that at Investor Day. And so I'll ask you to kind of stay tuned as it relates to that. But I don't want to kind of miss the opportunity to state again that in order for us to get to the improved returns beyond 2026, we've got to have that right balance of squeezing out as much as we can in efficiencies and redeploying so that we can capture growth and upside as we serve our clients beyond '26.**Chief Financial Officer:** ์กด, ์ œ๊ฐ€ ์ง€๊ธˆ ์›ƒ๊ณ  ์žˆ๋Š” ์ด์œ ๋Š” ๊ทธ ์ˆ˜์น˜๋ฅผ ๊ณต์œ ํ•˜์ž๋งˆ์ž ๋ฐ”๋กœ ๋‹ค์Œ ์งˆ๋ฌธ์ด ๊ทธ๊ฒƒ์œผ๋กœ ์–ด๋–ป๊ฒŒ ๋  ๊ฒƒ์ธ์ง€์— ๋Œ€ํ•œ ๊ฒƒ์ผ ์ค„ ์•Œ์•˜๊ฑฐ๋“ ์š”. ๋ง์”€๋“œ๋ฆฐ ๋ฐ”์™€ ๊ฐ™์ด, ๋ณ€ํ˜์—์„œ ์ƒ๋‹นํ•œ ์ง„์ „์„ ์ด๋ฃจ๋Š” ๊ฒƒ์„ ํฌํ•จํ•ด ์šฐ๋ฆฌ๊ฐ€ ์–ธ๊ธ‰ํ•œ ๋ชจ๋“  ์ด์œ ๋กœ ์ธํ•ด 2026๋…„์—๋Š” ๊ฐ์†Œํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ํˆฌ์ž์ž์˜ ๋‚ ์— ๋น„์šฉ ๊ธฐ๋ฐ˜์ด ์–ด๋””์„œ ์ฆ๊ฐ€ํ•˜๊ณ  ์žˆ๋Š”์ง€, ๊ทธ๋ฆฌ๊ณ  ๋ณ€ํ˜ ๋น„์šฉ์ด ๊ทธ ์ดํ›„ ์–ด๋–ป๊ฒŒ ์ง„ํ–‰๋ ์ง€์— ๋Œ€ํ•ด ๋” ์ž์„ธํžˆ ๊ณต์œ ํ•  ์˜ˆ์ •์ž…๋‹ˆ๋‹ค. ๊ทธ๋ž˜์„œ ์ด์™€ ๊ด€๋ จํ•ด์„œ๋Š” ๊ณ„์† ์ง€์ผœ๋ด ์ฃผ์‹œ๊ธฐ ๋ฐ”๋ž๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ 2026๋…„ ์ดํ›„ ๊ฐœ์„ ๋œ ์ˆ˜์ต๋ฅ ์„ ๋‹ฌ์„ฑํ•˜๊ธฐ ์œ„ํ•ด์„œ๋Š” ํšจ์œจ์„ฑ์„ ์ตœ๋Œ€ํ•œ ๋Œ์–ด๋‚ด๋Š” ๊ฒƒ๊ณผ ์žฌ๋ฐฐ์น˜๋ฅผ ํ†ตํ•ด ์„ฑ์žฅ๊ณผ ์ƒ์Šน ์—ฌ๋ ฅ์„ ํฌ์ฐฉํ•˜๋Š” ๊ฒƒ ์‚ฌ์ด์˜ ์˜ฌ๋ฐ”๋ฅธ ๊ท ํ˜•์„ ๋งž์ถฐ์•ผ ํ•œ๋‹ค๋Š” ์ ์„ ๋‹ค์‹œ ํ•œ๋ฒˆ ๊ฐ•์กฐํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ์ด๋Š” 2026๋…„ ์ดํ›„ ๊ณ ๊ฐ๋“ค์—๊ฒŒ ์„œ๋น„์Šค๋ฅผ ์ œ๊ณตํ•˜๋ฉด์„œ ๋‹ฌ์„ฑํ•ด์•ผ ํ•  ๋ชฉํ‘œ์ž…๋‹ˆ๋‹ค.
CEO & Director: And I'd encourage everyone just to look at the track record we've got. I mean, we've been consistently growing revenues, whilst investing in the transformation, whilst investing in the businesses. And at the same time, we've been keeping the expense base at a low and very disciplined level. And that's a discipline you can expect to see us continuing.**CEO & Director:** ์ €ํฌ์˜ ์‹ค์ ์„ ํ•œ๋ฒˆ ์‚ดํŽด๋ณด์‹œ๊ธธ ๊ถŒํ•ฉ๋‹ˆ๋‹ค. ์ €ํฌ๋Š” ๋ณ€ํ˜์— ํˆฌ์žํ•˜๊ณ  ์‚ฌ์—…์— ํˆฌ์žํ•˜๋ฉด์„œ๋„ ์ง€์†์ ์œผ๋กœ ๋งค์ถœ์„ ์„ฑ์žฅ์‹œ์ผœ ์™”์Šต๋‹ˆ๋‹ค. ๋™์‹œ์— ๋น„์šฉ ๊ธฐ๋ฐ˜์„ ๋‚ฎ๊ณ  ๋งค์šฐ ์ ˆ์ œ๋œ ์ˆ˜์ค€์œผ๋กœ ์œ ์ง€ํ•ด์™”์ฃ . ์ด๋Ÿฌํ•œ ์ ˆ์ œ๋Š” ์•ž์œผ๋กœ๋„ ๊ณ„์† ๋ณด์‹ค ์ˆ˜ ์žˆ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค.
Operator: Your next question will come from Jim Mitchell with Seaport Global.**Operator:** ๋‹ค์Œ ์งˆ๋ฌธ์€ Seaport Global์˜ Jim Mitchell๋กœ๋ถ€ํ„ฐ ๋ฐ›๊ฒ ์Šต๋‹ˆ๋‹ค.
Seaport Research Partners: Mark, maybe just a question on NII. I think based on the guidance for this year, seems like you're flat to up in the fourth quarter as you guys have pointed out in your Qs, you have limited sensitivity to U.S. dollars. So how do -- is 4Q a decent jumping off point for next year? Can you grow from that level? How should we think about the puts and takes around asset repricing and balance sheet growth and headwinds from rates?**Seaport Research Partners:** ๋งˆํฌ, NII์— ๋Œ€ํ•ด ์งˆ๋ฌธ ๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค. ์˜ฌํ•ด ๊ฐ€์ด๋˜์Šค๋ฅผ ๋ณด๋ฉด 4๋ถ„๊ธฐ์— ํ”Œ๋žซํ•˜๊ฑฐ๋‚˜ ์ƒ์Šนํ•  ๊ฒƒ์œผ๋กœ ๋ณด์ด๋Š”๋ฐ, ์—ฌ๋Ÿฌ๋ถ„์ด ๋ถ„๊ธฐ๋ณด๊ณ ์„œ์—์„œ ์ง€์ ํ•˜์‹  ๋Œ€๋กœ ๋ฏธ ๋‹ฌ๋Ÿฌ์— ๋Œ€ํ•œ ๋ฏผ๊ฐ๋„๊ฐ€ ์ œํ•œ์ ์ด์‹œ์ž–์•„์š”. ๊ทธ๋ ‡๋‹ค๋ฉด 4๋ถ„๊ธฐ๊ฐ€ ๋‚ด๋…„์˜ ์ ์ ˆํ•œ ์ถœ๋ฐœ์ ์ด ๋  ์ˆ˜ ์žˆ์„๊นŒ์š”? ๊ทธ ์ˆ˜์ค€์—์„œ ์„ฑ์žฅํ•  ์ˆ˜ ์žˆ์„๊นŒ์š”? ์ž์‚ฐ ์žฌ๊ฐ€๊ฒฉ๊ณผ ๋Œ€์ฐจ๋Œ€์กฐํ‘œ ์„ฑ์žฅ, ๊ทธ๋ฆฌ๊ณ  ๊ธˆ๋ฆฌ๋กœ ์ธํ•œ ์—ญํ’ ๋“ฑ์„ ๊ณ ๋ คํ•  ๋•Œ ์–ด๋–ป๊ฒŒ ์ƒ๊ฐํ•ด์•ผ ํ• ๊นŒ์š”?
Chief Financial Officer: Yes. What I'd say is a couple of things. One, I do expect to see continued growth in NII as we go into 2026 at this point. We're obviously putting together our operating budgets now, but I do anticipate continued growth. And I think there are a couple of drivers, many of which have played out through most of the year here. So one is, I expect that we'll see continued growth in deposits, operating deposits, deposits on our retail banking side, both of which have shown up quite healthily in the quarter. I expect that to continue. I expect to see continued loan momentum, particularly on the branded card side, but also in the trade lending activity, which also showed up very nicely this quarter. And I'd expect that the investment portfolio that you've heard me talk about before, will continue to roll off and mature, and we'll be able to deploy that yet still at higher rates in cash and other securities as we go through 2026. And then the final piece is, obviously, I would also expect that there'd be more rate cuts and discipline around pricing and the importance of us reminding our clients that our offering is a lot more than just holding their deposits will help to mitigate some of that pressure. And so when I put all of that together, I do see continued growth in NII, perhaps not at the same pace, but certainly continued growth, ex markets as I go into 2026. I hope that helps a little bit.**Chief Financial Officer:** ๋„ค, ๋ช‡ ๊ฐ€์ง€ ๋ง์”€๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค. ์ฒซ์งธ, ํ˜„์žฌ ์‹œ์ ์—์„œ 2026๋…„๊นŒ์ง€ ์ˆœ์ด์ž์ˆ˜์ต(NII)์˜ ์ง€์†์ ์ธ ์„ฑ์žฅ์„ ๊ธฐ๋Œ€ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋ฌผ๋ก  ์ง€๊ธˆ ์šด์˜์˜ˆ์‚ฐ์„ ์ˆ˜๋ฆฝํ•˜๊ณ  ์žˆ๋Š” ์ค‘์ด์ง€๋งŒ, ์ง€์†์ ์ธ ์„ฑ์žฅ์„ ์˜ˆ์ƒํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๋ช‡ ๊ฐ€์ง€ ์„ฑ์žฅ ๋™๋ ฅ์ด ์žˆ๋‹ค๊ณ  ์ƒ๊ฐํ•˜๋Š”๋ฐ, ์ด ์ค‘ ์ƒ๋‹น์ˆ˜๋Š” ์˜ฌํ•ด ๋Œ€๋ถ€๋ถ„์˜ ๊ธฐ๊ฐ„ ๋™์•ˆ ์‹คํ˜„๋˜์–ด ์™”์Šต๋‹ˆ๋‹ค.

์ฒซ ๋ฒˆ์งธ๋กœ, ์˜ˆ๊ธˆ์˜ ์ง€์†์ ์ธ ์„ฑ์žฅ์„ ๊ธฐ๋Œ€ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์šด์˜์˜ˆ๊ธˆ๊ณผ ๋ฆฌํ…Œ์ผ ๋ฑ…ํ‚น ๋ถ€๋ฌธ์˜ ์˜ˆ๊ธˆ ๋ชจ๋‘ ์ด๋ฒˆ ๋ถ„๊ธฐ์— ์ƒ๋‹นํžˆ ๊ฑด์ „ํ•œ ๋ชจ์Šต์„ ๋ณด์˜€๊ณ , ์ด๋Ÿฌํ•œ ์ถ”์„ธ๊ฐ€ ๊ณ„์†๋  ๊ฒƒ์œผ๋กœ ์˜ˆ์ƒํ•ฉ๋‹ˆ๋‹ค. ๋˜ํ•œ ๋Œ€์ถœ ๋ชจ๋ฉ˜ํ…€์˜ ์ง€์†์ ์ธ ์„ฑ์žฅ๋„ ๊ธฐ๋Œ€ํ•˜๊ณ  ์žˆ๋Š”๋ฐ, ํŠนํžˆ ๋ธŒ๋žœ๋“œ ์นด๋“œ ๋ถ€๋ฌธ์—์„œ ๊ทธ๋ ‡๊ณ , ๋ฌด์—ญ๊ธˆ์œต ํ™œ๋™์—์„œ๋„ ๋งˆ์ฐฌ๊ฐ€์ง€์ž…๋‹ˆ๋‹ค. ๋ฌด์—ญ๊ธˆ์œต ์—ญ์‹œ ์ด๋ฒˆ ๋ถ„๊ธฐ์— ๋งค์šฐ ์ข‹์€ ์„ฑ๊ณผ๋ฅผ ๋ณด์˜€์Šต๋‹ˆ๋‹ค. ์ด์ „์— ๋ง์”€๋“œ๋ฆฐ ํˆฌ์ž ํฌํŠธํด๋ฆฌ์˜ค๊ฐ€ ๊ณ„์†ํ•ด์„œ ๋งŒ๋ฃŒ๋˜๊ณ  ์„ฑ์ˆ™ํ•ด์งˆ ๊ฒƒ์œผ๋กœ ์˜ˆ์ƒํ•˜๋ฉฐ, 2026๋…„๊นŒ์ง€ ํ˜„๊ธˆ ๋ฐ ๊ธฐํƒ€ ์ฆ๊ถŒ์—์„œ ์—ฌ์ „ํžˆ ๋” ๋†’์€ ๊ธˆ๋ฆฌ๋กœ ์žฌ๋ฐฐ์น˜ํ•  ์ˆ˜ ์žˆ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๋งˆ์ง€๋ง‰ ์š”์†Œ๋Š” ๋ถ„๋ช…ํžˆ ์ถ”๊ฐ€์ ์ธ ๊ธˆ๋ฆฌ ์ธํ•˜๊ฐ€ ์žˆ์„ ๊ฒƒ์œผ๋กœ ์˜ˆ์ƒํ•˜๋ฉฐ, ๊ฐ€๊ฒฉ ์ฑ…์ •์— ๋Œ€ํ•œ ๊ทœ์œจ๊ณผ ๊ณ ๊ฐ๋“ค์—๊ฒŒ ์šฐ๋ฆฌ์˜ ์„œ๋น„์Šค๊ฐ€ ๋‹จ์ˆœํžˆ ์˜ˆ๊ธˆ์„ ๋ณด๊ด€ํ•˜๋Š” ๊ฒƒ ์ด์ƒ์ด๋ผ๋Š” ์ ์„ ์ƒ๊ธฐ์‹œํ‚ค๋Š” ๊ฒƒ์ด ์ค‘์š”ํ•˜๋‹ค๋Š” ์ ์ด ๊ทธ๋Ÿฌํ•œ ์••๋ฐ•์„ ์™„ํ™”ํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค.

์ด ๋ชจ๋“  ๊ฒƒ์„ ์ข…ํ•ฉํ•ด๋ณด๋ฉด, ์‹œ์žฅ ์š”์ธ์„ ์ œ์™ธํ•˜๊ณ  2026๋…„๊นŒ์ง€ ์ˆœ์ด์ž์ˆ˜์ต(NII)์˜ ์ง€์†์ ์ธ ์„ฑ์žฅ์„ ๋ณด๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์•„๋งˆ๋„ ๊ฐ™์€ ์†๋„๋Š” ์•„๋‹ˆ๊ฒ ์ง€๋งŒ, ํ™•์‹คํžˆ ์ง€์†์ ์ธ ์„ฑ์žฅ์„ ์˜ˆ์ƒํ•ฉ๋‹ˆ๋‹ค. ์ด๊ฒƒ์ด ์กฐ๊ธˆ์ด๋‚˜๋งˆ ๋„์›€์ด ๋˜์—ˆ๊ธฐ๋ฅผ ๋ฐ”๋ž๋‹ˆ๋‹ค.
Seaport Research Partners: No, that's very helpful. And maybe just on the capital target of 12.8% and stepped-up buybacks this quarter, is this a pace we should expect until you get to 12.8%? Just sort of curious on your thoughts on how quickly you get to 12.8%.**Seaport Research Partners:** ์•„๋‹ˆ์š”, ๋งค์šฐ ๋„์›€์ด ๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  12.8%์˜ ์ž๋ณธ ๋ชฉํ‘œ์™€ ์ด๋ฒˆ ๋ถ„๊ธฐ ํ™•๋Œ€๋œ ์ž์‚ฌ์ฃผ ๋งค์ž…์— ๋Œ€ํ•ด์„œ์š”, 12.8%์— ๋„๋‹ฌํ•  ๋•Œ๊นŒ์ง€ ์ด๋Ÿฐ ์†๋„๋ฅผ ๊ธฐ๋Œ€ํ•ด๋„ ๋ ๊นŒ์š”? 12.8%์— ์–ผ๋งˆ๋‚˜ ๋นจ๋ฆฌ ๋„๋‹ฌํ•  ์ˆ˜ ์žˆ์„์ง€์— ๋Œ€ํ•œ ์ƒ๊ฐ์ด ๊ถ๊ธˆํ•ฉ๋‹ˆ๋‹ค.
Chief Financial Officer: I'm smiling again, Jim, because the last quarter I said that we weren't going to give guidance on a quarterly basis as it relates to buybacks. And I want to stick to that. But I would remind you that we do have a $20 billion buyback program that's out there. We've been making good progress against that. We'll continue to make progress against that. 12.8% is what we will target from a CET1 ratio. And I think you'll see that come -- or 13.2% come down towards that over the next couple of quarters. And we're going to strike the right balance between deploying capital back into the business at accretive returns in order to continue to drive growth that improves returns and returning capital to shareholders, particularly given where we're trading, right? And so while we have seen good performance in the stock over the course of the year, we're still at and around kind of 1x tangible book value, and I think there's more upside to the stock. And so we want to strike that right balance between return on and return off.**Chief Financial Officer:** ์ง, ๋˜ ์›ƒ๊ฒŒ ๋˜๋„ค์š”. ์ง€๋‚œ ๋ถ„๊ธฐ์— ์ž์‚ฌ์ฃผ ๋งค์ž…์— ๋Œ€ํ•ด์„œ๋Š” ๋ถ„๊ธฐ๋ณ„ ๊ฐ€์ด๋˜์Šค๋ฅผ ์ œ๊ณตํ•˜์ง€ ์•Š๊ฒ ๋‹ค๊ณ  ๋ง์”€๋“œ๋ ธ๊ฑฐ๋“ ์š”. ๊ทธ ๋ฐฉ์นจ์„ ์œ ์ง€ํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ 200์–ต ๋‹ฌ๋Ÿฌ ๊ทœ๋ชจ์˜ ์ž์‚ฌ์ฃผ ๋งค์ž… ํ”„๋กœ๊ทธ๋žจ์ด ์ง„ํ–‰ ์ค‘์ด๋ผ๋Š” ์ ์„ ์ƒ๊ธฐ์‹œ์ผœ ๋“œ๋ฆฌ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ์ด์— ๋Œ€ํ•ด ์ˆœ์กฐ๋กœ์šด ์ง„์ „์„ ๋ณด์ด๊ณ  ์žˆ๊ณ , ์•ž์œผ๋กœ๋„ ๊ณ„์† ์ง„์ „์„ ์ด์–ด๊ฐˆ ๊ฒƒ์ž…๋‹ˆ๋‹ค.

CET1 ๋น„์œจ(๋ณดํ†ต์ฃผ์ž๋ณธ๋น„์œจ) ๋ชฉํ‘œ๋Š” 12.8%์ž…๋‹ˆ๋‹ค. ํ˜„์žฌ 13.2%์—์„œ ํ–ฅํ›„ ๋ช‡ ๋ถ„๊ธฐ์— ๊ฑธ์ณ ๋ชฉํ‘œ ์ˆ˜์ค€์œผ๋กœ ํ•˜๋ฝํ•˜๋Š” ๊ฒƒ์„ ๋ณด์‹ค ์ˆ˜ ์žˆ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ์ง€์†์ ์ธ ์„ฑ์žฅ์„ ๊ฒฌ์ธํ•˜๊ณ  ์ˆ˜์ต์„ฑ์„ ๊ฐœ์„ ํ•˜๊ธฐ ์œ„ํ•ด ์ž๋ณธ์„ ์‚ฌ์—…์— ์žฌํˆฌ์žํ•˜์—ฌ ๋ถ€๊ฐ€๊ฐ€์น˜๋ฅผ ์ฐฝ์ถœํ•˜๋Š” ๊ฒƒ๊ณผ, ํŠนํžˆ ํ˜„์žฌ ์ฃผ๊ฐ€ ์ˆ˜์ค€์„ ๊ณ ๋ คํ•  ๋•Œ ์ฃผ์ฃผ๋“ค์—๊ฒŒ ์ž๋ณธ์„ ํ™˜์›ํ•˜๋Š” ๊ฒƒ ์‚ฌ์ด์—์„œ ์ ์ ˆํ•œ ๊ท ํ˜•์„ ๋งž์ถฐ ๋‚˜๊ฐˆ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์—ฐ์ค‘ ์ฃผ๊ฐ€๊ฐ€ ์ข‹์€ ์„ฑ๊ณผ๋ฅผ ๋ณด์˜€์ง€๋งŒ, ์—ฌ์ „ํžˆ ์œ ํ˜•์žฅ๋ถ€๊ฐ€์น˜ ๋Œ€๋น„ 1๋ฐฐ ์ˆ˜์ค€์— ๋จธ๋ฌผ๋Ÿฌ ์žˆ๊ณ , ์ฃผ๊ฐ€์—๋Š” ๋” ๋งŽ์€ ์ƒ์Šน ์—ฌ๋ ฅ์ด ์žˆ๋‹ค๊ณ  ๋ด…๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ์ž๋ณธ ์ˆ˜์ต๋ฅ ๊ณผ ์ฃผ์ฃผ ํ™˜์› ์‚ฌ์ด์—์„œ ์ ์ ˆํ•œ ๊ท ํ˜•์„ ๋งž์ถ”๊ณ ์ž ํ•ฉ๋‹ˆ๋‹ค.
Operator: Your next question will come from Erika Najarian with UBS.**Operator:** ๋‹ค์Œ ์งˆ๋ฌธ์€ UBS์˜ ์—๋ฆฌ์นด ๋‚˜์ž๋ฆฌ์•ˆ๋‹˜๊ป˜์„œ ํ•ด์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๋‹ค.
L. Erika Penala: UBS Investment Bank, Research Division My first question, Mark, I just wanted to make sure I understand all of the technical nuances that you laid out on Slide 16. So the CTA impact is essentially neutral at deconsolidation. And in addition, we should get the capital release from the RWA reduction, I think it was $27 billion from the Mexican financial statements, and any gains and losses on sales. So the CTA is separately capital neutral, but the ultimate capital benefit will be determined by that capital release and the ultimate valuation of Banamex. And if that -- if I'm understanding that correctly, had to slip it in there, what is the allocated TCE to Banamex?**L. Erika Penala:** ์ฒซ ๋ฒˆ์งธ ์งˆ๋ฌธ์ธ๋ฐ์š”, ๋งˆํฌ, ์Šฌ๋ผ์ด๋“œ 16์—์„œ ์„ค๋ช…ํ•˜์‹  ๋ชจ๋“  ๊ธฐ์ˆ ์  ์„ธ๋ถ€์‚ฌํ•ญ๋“ค์„ ์ œ๋Œ€๋กœ ์ดํ•ดํ–ˆ๋Š”์ง€ ํ™•์ธํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. CTA ์˜ํ–ฅ์€ ์—ฐ๊ฒฐํ•ด์ œ ์‹œ์ ์—์„œ ๋ณธ์งˆ์ ์œผ๋กœ ์ค‘๋ฆฝ์ ์ด๊ตฐ์š”. ๊ทธ๋ฆฌ๊ณ  ์ถ”๊ฐ€๋กœ RWA ๊ฐ์†Œ๋กœ ์ธํ•œ ์ž๋ณธ ํ•ด์ œ ํšจ๊ณผ๋ฅผ ์–ป๊ฒŒ ๋˜๋Š”๋ฐ, ๋ฉ•์‹œ์ฝ” ์žฌ๋ฌด์ œํ‘œ ๊ธฐ์ค€์œผ๋กœ 270์–ต ๋‹ฌ๋Ÿฌ์˜€๋˜ ๊ฒƒ ๊ฐ™๊ณ , ์—ฌ๊ธฐ์— ๋งค๊ฐ ์†์ต์ด ๋”ํ•ด์ง€๋Š” ๊ฑฐ์ฃ .

๊ทธ๋Ÿฌ๋‹ˆ๊นŒ CTA๋Š” ๋ณ„๋„๋กœ ์ž๋ณธ ์ค‘๋ฆฝ์ ์ด์ง€๋งŒ, ๊ถ๊ทน์ ์ธ ์ž๋ณธ ํšจ์ต์€ ํ•ด๋‹น ์ž๋ณธ ํ•ด์ œ์™€ ๋ฐ”๋‚˜๋ฉ•์Šค์˜ ์ตœ์ข… ๊ฐ€์น˜ํ‰๊ฐ€์— ์˜ํ•ด ๊ฒฐ์ •๋œ๋‹ค๋Š” ๋ง์”€์ด์‹œ๊ตฐ์š”. ์ œ๊ฐ€ ์ดํ•ดํ•œ ๊ฒŒ ๋งž๋‹ค๋ฉด, ์‚ด์ง ๋ผ์›Œ๋„ฃ๋Š” ์งˆ๋ฌธ์ธ๋ฐ, ๋ฐ”๋‚˜๋ฉ•์Šค์— ๋ฐฐ๋ถ„๋œ TCE๋Š” ์–ผ๋งˆ์ธ๊ฐ€์š”?
Chief Financial Officer: Sure. So let me just kind of clarify one point. I think you've largely got it, which is there's an important distinction between deconsolidation and full exit. The deconsolidation, as you pointed out, would trigger that CTA flowing through the P&L and ultimately, that will be capital neutral, right? So that is absolutely correct. And then at the full exit what we would expect in the way of the capital impact will be the capital associated with the risk-weighted assets and the gain or loss, the cumulative gain or loss on sale. The capital associated with the risk-weighted assets, the risk-weighted asset is about $37 billion, okay? So you can kind of run the math of a 13.2% against the $37 billion and get a proxy for how much how much capital we have allocated there.**Chief Financial Officer:** ๋„ค, ํ•œ ๊ฐ€์ง€ ์ ์„ ๋ช…ํ™•ํžˆ ํ•ด๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค. ๋ง์”€ํ•˜์‹  ๋‚ด์šฉ์ด ๋Œ€์ฒด๋กœ ๋งž๋Š”๋ฐ, ์—ฐ๊ฒฐํ•ด์ œ(deconsolidation)์™€ ์™„์ „ ์ฒ ์ˆ˜(full exit) ๊ฐ„์—๋Š” ์ค‘์š”ํ•œ ์ฐจ์ด๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค. ์ง€์ ํ•˜์‹  ๋Œ€๋กœ ์—ฐ๊ฒฐํ•ด์ œ๋Š” ๋ˆ„์ ํ™˜์‚ฐ์กฐ์ •์•ก(CTA)์ด ์†์ต๊ณ„์‚ฐ์„œ๋กœ ์œ ์ž…๋˜๋Š” ๊ฒƒ์„ ์ด‰๋ฐœํ•˜์ง€๋งŒ, ๊ถ๊ทน์ ์œผ๋กœ๋Š” ์ž๋ณธ ์ค‘๋ฆฝ์ ์ด ๋ฉ๋‹ˆ๋‹ค. ์ด ๋ถ€๋ถ„์€ ์ ˆ๋Œ€์ ์œผ๋กœ ๋งž์Šต๋‹ˆ๋‹ค.

๊ทธ๋ฆฌ๊ณ  ์™„์ „ ์ฒ ์ˆ˜ ์‹œ์—๋Š” ์œ„ํ—˜๊ฐ€์ค‘์ž์‚ฐ๊ณผ ๊ด€๋ จ๋œ ์ž๋ณธ, ๊ทธ๋ฆฌ๊ณ  ๋งค๊ฐ ์‹œ ๋ˆ„์  ์†์ต์ด ์ž๋ณธ์— ๋ฏธ์น˜๋Š” ์˜ํ–ฅ์„ ์˜ˆ์ƒํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์œ„ํ—˜๊ฐ€์ค‘์ž์‚ฐ๊ณผ ๊ด€๋ จ๋œ ์ž๋ณธ์˜ ๊ฒฝ์šฐ, ์œ„ํ—˜๊ฐ€์ค‘์ž์‚ฐ์ด ์•ฝ 370์–ต ๋‹ฌ๋Ÿฌ์ž…๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ 370์–ต ๋‹ฌ๋Ÿฌ์— 13.2%๋ฅผ ์ ์šฉํ•ด์„œ ๊ณ„์‚ฐํ•˜์‹œ๋ฉด ๊ทธ๊ณณ์— ํ• ๋‹น๋œ ์ž๋ณธ ๊ทœ๋ชจ์— ๋Œ€ํ•œ ๋Œ€๋žต์ ์ธ ์ˆ˜์น˜๋ฅผ ์–ป์œผ์‹ค ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค.
L. Erika Penala: UBS Investment Bank, Research Division Perfect. And my second question is for Jane. Jane, your award for all the improvement that you've shown is a higher bar, right, I think, is what you're seeing, and we're all looking forward to this May Investor Day. And I guess this is a 2-part question. As you approach the 10% to 11% return on tangible common equity goal for next year, and you think about being 2/3 of the way done with the transformation, is May the right time to address maybe more end-state capital targets the way JPMorgan has addressed and Wells also gave us an update today? And if we get more regulatory certainty, you've obviously gotten a lot of volatility in the past from stress test results. And especially as we think about deconsolidating and fully exiting Banamex and the regulatory momentum, is a 100-basis-point still the right buffer for this company as we look forward?**L. Erika Penala:** ์™„๋ฒฝํ•ฉ๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๋‘ ๋ฒˆ์งธ ์งˆ๋ฌธ์€ Jane์—๊ฒŒ ๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค. Jane, ๋‹น์‹ ์ด ๋ณด์—ฌ์ค€ ๋ชจ๋“  ๊ฐœ์„ ์— ๋Œ€ํ•œ ๋ณด์ƒ์€ ๋” ๋†’์€ ๊ธฐ์ค€์ด์ฃ . ๊ทธ๊ฒƒ์ด ๋‹น์‹ ์ด ๋ณด๊ณ  ์žˆ๋Š” ๊ฒƒ์ด๋ผ๊ณ  ์ƒ๊ฐํ•˜๋ฉฐ, ์šฐ๋ฆฌ ๋ชจ๋‘ 5์›” ํˆฌ์ž์ž์˜ ๋‚ ์„ ๊ธฐ๋Œ€ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๊ฒƒ์€ 2๋ถ€๋กœ ๊ตฌ์„ฑ๋œ ์งˆ๋ฌธ์ž…๋‹ˆ๋‹ค. ๋‚ด๋…„ ์œ ํ˜•์ž๋ณธ์ˆ˜์ต๋ฅ (return on tangible common equity) 10%~11% ๋ชฉํ‘œ์— ์ ‘๊ทผํ•˜๋ฉด์„œ, ๊ทธ๋ฆฌ๊ณ  ๋ณ€ํ˜์ด 3๋ถ„์˜ 2 ์ •๋„ ์™„๋ฃŒ๋˜์—ˆ๋‹ค๊ณ  ์ƒ๊ฐํ•˜์‹ค ๋•Œ, 5์›”์ด JPMorgan์ด ๋‹ค๋ค˜๋˜ ๋ฐฉ์‹์œผ๋กœ, ๊ทธ๋ฆฌ๊ณ  Wells๋„ ์˜ค๋Š˜ ์—…๋ฐ์ดํŠธ๋ฅผ ์ œ๊ณตํ•œ ๊ฒƒ์ฒ˜๋Ÿผ, ๋ณด๋‹ค ์ตœ์ข…์ ์ธ ์ž๋ณธ ๋ชฉํ‘œ๋ฅผ ๋‹ค๋ฃฐ ์ ์ ˆํ•œ ์‹œ๊ธฐ์ผ๊นŒ์š”? ๊ทธ๋ฆฌ๊ณ  ๊ทœ์ œ ํ™•์‹ค์„ฑ์„ ๋” ์–ป๊ฒŒ ๋œ๋‹ค๋ฉด, ๊ณผ๊ฑฐ ์ŠคํŠธ๋ ˆ์Šค ํ…Œ์ŠคํŠธ ๊ฒฐ๊ณผ๋กœ๋ถ€ํ„ฐ ์ƒ๋‹นํ•œ ๋ณ€๋™์„ฑ์„ ๊ฒช์œผ์…จ์ž–์•„์š”. ๊ทธ๋ฆฌ๊ณ  ํŠนํžˆ ๋ฐ”๋‚˜๋ฉ•์Šค(Banamex)์˜ ์—ฐ๊ฒฐํ•ด์ œ์™€ ์™„์ „ํ•œ ์ฒ ์ˆ˜, ๊ทธ๋ฆฌ๊ณ  ๊ทœ์ œ ๋ชจ๋ฉ˜ํ…€์„ ๊ณ ๋ คํ•  ๋•Œ, ์•ž์œผ๋กœ ์ด ํšŒ์‚ฌ์—๊ฒŒ 100๋ฒ ์ด์‹œ์Šคํฌ์ธํŠธ๊ฐ€ ์—ฌ์ „ํžˆ ์ ์ ˆํ•œ ์™„์ถฉ ์ˆ˜์ค€์ธ์ง€ ๊ถ๊ธˆํ•ฉ๋‹ˆ๋‹ค.
CEO & Director: Well, there's a lot in that. Let me just try and pick a few pieces of it. So we've always been clear 10% to 11% ROTCE target is a waypoint, not a destination. And so in May, we -- as I talked about earlier, we see a lot of different areas of upside. Mark talked about some of the different areas earlier in the call on the revenue growth dimension. So we'll lay out what do we see for the different businesses, what is the path forward? And therefore, what is the longer-term targets that we're expecting to see? In terms of the regulatory environment, I think we're very happy to see a lot of the proposals getting more clarity. We saw ESLR coming through. We would expect to see G-SIB, Basel III, CCAR with much more clarity in the first quarter. So that will be good timing for being able to lay out what that means for the May Investor Day, assuming that remains at pace, obviously, not in our hands, the timing around it. And so I think you will end up with much more clarity about what that -- what is the end state, if there ever is an end state. Mark, why don't you jump in?**CEO & Director:** ์—ฌ๋Ÿฌ ๊ฐ€์ง€ ๋‚ด์šฉ์ด ์žˆ๋„ค์š”. ๋ช‡ ๊ฐ€์ง€ ํ•ต์‹ฌ ์‚ฌํ•ญ๋“ค์„ ๋ง์”€๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค. ์ €ํฌ๋Š” ํ•ญ์ƒ 10%์—์„œ 11%์˜ ROTCE(์œ ํ˜•์ž๋ณธ์ˆ˜์ต๋ฅ ) ๋ชฉํ‘œ๊ฐ€ ๊ฒฝ์œ ์ง€์ด์ง€ ์ตœ์ข… ๋ชฉ์ ์ง€๊ฐ€ ์•„๋‹ˆ๋ผ๊ณ  ๋ช…ํ™•ํžˆ ํ•ด์™”์Šต๋‹ˆ๋‹ค. ๊ทธ๋ž˜์„œ 5์›”์— - ์•ž์„œ ๋ง์”€๋“œ๋ฆฐ ๋ฐ”์™€ ๊ฐ™์ด - ์ €ํฌ๋Š” ๋งŽ์€ ๋‹ค์–‘ํ•œ ์ƒ์Šน ์—ฌ๋ ฅ์„ ๋ณด๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. Mark์ด ํ†ตํ™” ์ดˆ๋ฐ˜์— ์ˆ˜์ต ์„ฑ์žฅ ์ธก๋ฉด์—์„œ ์—ฌ๋Ÿฌ ๋‹ค๋ฅธ ์˜์—ญ๋“ค์— ๋Œ€ํ•ด ์–ธ๊ธ‰ํ–ˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ์ €ํฌ๋Š” ๊ฐ ์‚ฌ์—… ๋ถ€๋ฌธ์—์„œ ๋ฌด์—‡์„ ๋ณด๊ณ  ์žˆ๋Š”์ง€, ์•ž์œผ๋กœ์˜ ๋ฐฉํ–ฅ์€ ๋ฌด์—‡์ธ์ง€ ์ œ์‹œํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์ด์— ๋”ฐ๋ผ ์ €ํฌ๊ฐ€ ๊ธฐ๋Œ€ํ•˜๋Š” ์žฅ๊ธฐ ๋ชฉํ‘œ๊ฐ€ ๋ฌด์—‡์ธ์ง€๋„ ๋ง์ด์ฃ .

๊ทœ์ œ ํ™˜๊ฒฝ ์ธก๋ฉด์—์„œ๋Š” ๋งŽ์€ ์ œ์•ˆ๋“ค์ด ๋”์šฑ ๋ช…ํ™•ํ•ด์ง€๋Š” ๊ฒƒ์„ ๋ณด๊ฒŒ ๋˜์–ด ๋งค์šฐ ๊ธฐ์ฉ๋‹ˆ๋‹ค. ESLR(๊ฐ•ํ™”๋œ ๋ณด์™„ ๋ ˆ๋ฒ„๋ฆฌ์ง€ ๋น„์œจ)์ด ๋‚˜์˜ค๋Š” ๊ฒƒ์„ ๋ดค๊ณ , 1๋ถ„๊ธฐ์—๋Š” G-SIB(๊ธ€๋กœ๋ฒŒ ์‹œ์Šคํ…œ์  ์ค‘์š” ์€ํ–‰), Basel III, CCAR(ํฌ๊ด„์  ์ž๋ณธ ๋ถ„์„ ๋ฐ ๊ฒ€ํ† )์— ๋Œ€ํ•ด ํ›จ์”ฌ ๋” ๋ช…ํ™•ํ•œ ๋‚ด์šฉ์„ ๋ณผ ์ˆ˜ ์žˆ์„ ๊ฒƒ์œผ๋กœ ์˜ˆ์ƒํ•ฉ๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ 5์›” ํˆฌ์ž์ž์˜ ๋‚ ์— ๊ทธ๊ฒƒ์ด ๋ฌด์—‡์„ ์˜๋ฏธํ•˜๋Š”์ง€ ์„ค๋ช…ํ•  ์ˆ˜ ์žˆ๋Š” ์ข‹์€ ํƒ€์ด๋ฐ์ด ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๋ฌผ๋ก  ๊ทธ ์†๋„๊ฐ€ ์œ ์ง€๋œ๋‹ค๋Š” ๊ฐ€์ • ํ•˜์—์„œ ๋ง์ด์ฃ . ๋ช…๋ฐฑํžˆ ๊ทธ ํƒ€์ด๋ฐ์€ ์šฐ๋ฆฌ ์†์— ๋‹ฌ๋ฆฐ ๊ฒƒ์ด ์•„๋‹™๋‹ˆ๋‹ค. ๊ทธ๋ž˜์„œ ์ตœ์ข… ์ƒํƒœ๊ฐ€ ๋ฌด์—‡์ธ์ง€, ๋งŒ์•ฝ ์ตœ์ข… ์ƒํƒœ๋ผ๋Š” ๊ฒƒ์ด ์กด์žฌํ•œ๋‹ค๋ฉด ๋ง์ด์ฃ , ๊ทธ๊ฒƒ์— ๋Œ€ํ•ด ํ›จ์”ฌ ๋” ๋ช…ํ™•ํ•˜๊ฒŒ ์•Œ๊ฒŒ ๋  ๊ฒƒ์ด๋ผ๊ณ  ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค. ๋งˆํฌ, ํ•œ๋ฒˆ ๋งํ•ด๋ณด์‹œ์ฃ .
Chief Financial Officer: Yes. The only thing I'd add to that is with the progress we're making in executing on the strategy, I'm sure you've noticed that we're generating a more steady and predictable earnings stream and on top of that, growing our earnings. And that, in part, is shown up in the stress capital buffer reduction that we've now seen for 2 years in a row. Now we have to get clarity on kind of how that's going to be applied, whether it be averaging or not. But I highlight that because we're going to continue the work and how we're running the franchise in order to improve, and therefore, continue to reduce what happens in a CCAR stressed analysis. The other piece that I'd highlight is there are obviously other aspects to the regulatory environment that are still in flux, although they look like they will be favorable, G-SIB, the Basel III end game, et cetera. And by the time we get to May, we hope to have clarity on that, which can therefore, inform how we think about the future. As it relates to the management buffer, you've heard me mentioned repeatedly that we look at that all the time, and we're constantly looking at everything from the certainty we're getting in the regulatory capital requirements, and that's improving as we mentioned before, to how we think about internal stress analysis and and the volatility in RWA and the like. And so we'll continue to look at that and look for opportunities where it makes sense to reduce that, and we'll share that if and when we get to that conclusion.**Chief Financial Officer:** ๋„ค, ํ•œ ๊ฐ€์ง€ ๋ง๋ถ™์ด๊ณ  ์‹ถ์€ ๊ฒƒ์€ ์ „๋žต ์‹คํ–‰์—์„œ ์ด๋ฃจ๊ณ  ์žˆ๋Š” ์ง„์ „๊ณผ ํ•จ๊ป˜, ์ €ํฌ๊ฐ€ ๋”์šฑ ์•ˆ์ •์ ์ด๊ณ  ์˜ˆ์ธก ๊ฐ€๋Šฅํ•œ ์ˆ˜์ต ํ๋ฆ„์„ ์ฐฝ์ถœํ•˜๊ณ  ์žˆ์œผ๋ฉฐ ๋™์‹œ์— ์ˆ˜์ต์„ ์ฆ๊ฐ€์‹œํ‚ค๊ณ  ์žˆ๋‹ค๋Š” ์ ์„ ์ฃผ๋ชฉํ•˜์…จ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ด๋Š” ๋ถ€๋ถ„์ ์œผ๋กœ 2๋…„ ์—ฐ์† ์ŠคํŠธ๋ ˆ์Šค ์ž๋ณธ ์™„์ถฉ์ž๋ณธ(stress capital buffer) ๊ฐ์†Œ์—์„œ ๋‚˜ํƒ€๋‚˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋ฌผ๋ก  ์ด๊ฒƒ์ด ํ‰๊ท ํ™” ๋ฐฉ์‹์ธ์ง€ ์•„๋‹Œ์ง€ ๋“ฑ ์–ด๋–ป๊ฒŒ ์ ์šฉ๋ ์ง€์— ๋Œ€ํ•œ ๋ช…ํ™•์„ฑ์„ ํ™•๋ณดํ•ด์•ผ ํ•ฉ๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ์ด๋ฅผ ๊ฐ•์กฐํ•˜๋Š” ์ด์œ ๋Š” ์ €ํฌ๊ฐ€ ํ”„๋žœ์ฐจ์ด์ฆˆ ์šด์˜ ๋ฐฉ์‹์„ ์ง€์†์ ์œผ๋กœ ๊ฐœ์„ ํ•˜์—ฌ CCAR ์ŠคํŠธ๋ ˆ์Šค ๋ถ„์„์—์„œ ๋ฐœ์ƒํ•˜๋Š” ๊ฒฐ๊ณผ๋ฅผ ๊ณ„์†ํ•ด์„œ ์ค„์—ฌ๋‚˜๊ฐˆ ๊ฒƒ์ด๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค. ๊ทœ์ œ ํ™˜๊ฒฝ์˜ ๋‹ค๋ฅธ ์ธก๋ฉด๋“ค๋„ ์—ฌ์ „ํžˆ ์œ ๋™์ ์ด์ง€๋งŒ, G-SIB๋‚˜ ๋ฐ”์ ค III ์ตœ์ข…์•ˆ ๋“ฑ์€ ์šฐํ˜ธ์ ์œผ๋กœ ๋ณด์ธ๋‹ค๋Š” ์ ์„ ๊ฐ•์กฐํ•˜๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. 5์›”๊นŒ์ง€๋Š” ์ด์— ๋Œ€ํ•œ ๋ช…ํ™•์„ฑ์„ ํ™•๋ณดํ•  ์ˆ˜ ์žˆ์„ ๊ฒƒ์œผ๋กœ ๊ธฐ๋Œ€ํ•˜๋ฉฐ, ์ด๋ฅผ ํ†ตํ•ด ๋ฏธ๋ž˜์— ๋Œ€ํ•œ ์šฐ๋ฆฌ์˜ ์‚ฌ๊ณ ๋ฐฉ์‹์„ ์ •๋ฆฝํ•  ์ˆ˜ ์žˆ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค.

๊ด€๋ฆฌ ๋ฒ„ํผ์™€ ๊ด€๋ จํ•ด์„œ๋Š” ์ œ๊ฐ€ ๋ฐ˜๋ณต์ ์œผ๋กœ ์–ธ๊ธ‰ํ–ˆ๋“ฏ์ด, ์šฐ๋ฆฌ๋Š” ์ด๋ฅผ ํ•ญ์ƒ ๊ฒ€ํ† ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทœ์ œ ์ž๋ณธ ์š”๊ตฌ์‚ฌํ•ญ์˜ ํ™•์‹ค์„ฑ๋ถ€ํ„ฐ - ์•ž์„œ ์–ธ๊ธ‰ํ–ˆ๋“ฏ์ด ์ด๋Š” ๊ฐœ์„ ๋˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค - ๋‚ด๋ถ€ ์ŠคํŠธ๋ ˆ์Šค ๋ถ„์„๊ณผ ์œ„ํ—˜๊ฐ€์ค‘์ž์‚ฐ(RWA)์˜ ๋ณ€๋™์„ฑ ๋“ฑ์— ๋Œ€ํ•œ ์šฐ๋ฆฌ์˜ ์‚ฌ๊ณ ๋ฐฉ์‹๊นŒ์ง€ ๋ชจ๋“  ๊ฒƒ์„ ์ง€์†์ ์œผ๋กœ ๊ฒ€ํ† ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด ๋ถ€๋ถ„์„ ๊ณ„์† ๊ฒ€ํ† ํ•˜๋ฉด์„œ ํ•ฉ๋ฆฌ์ ์œผ๋กœ ์ค„์ผ ์ˆ˜ ์žˆ๋Š” ๊ธฐํšŒ๋“ค์„ ์ฐพ์•„๋ณด๊ฒ ์Šต๋‹ˆ๋‹ค. ๊ทธ๋Ÿฐ ๊ฒฐ๋ก ์— ๋„๋‹ฌํ•˜๊ฒŒ ๋˜๋ฉด ๊ทธ๋•Œ ๊ณต์œ ํ•˜๋„๋ก ํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.
Operator: Your next question will come from Ebrahim Poonawala with Bank of America.**Operator:** ๋‹ค์Œ ์งˆ๋ฌธ์€ ๋ฑ…ํฌ ์˜ค๋ธŒ ์•„๋ฉ”๋ฆฌ์นด์˜ ์—๋ธŒ๋ผํž˜ ํ‘ธ๋‚˜์™ˆ๋ผ๋‹˜๊ป˜์„œ ํ•ด์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๋‹ค.
Ebrahim Poonawala: BofA Securities, Research Division Just a quick question, Mark. You talked about credit reserves and the unemployment rate that you have there. But just talk to us when we think about -- and I think Jane said like some softness in the economy. When we think about the consumer cards book expectations, any kind of red or yellow flags that you're seeing there? If you don't mind addressing like I'm looking at sort of the nonaccrual loans, a pretty decent jump in sort of corporate nonaccrual quarter-over-quarter. Like was that a one-off? Do you expect that as some of the sort of, I guess, banking book seasons? Would love some perspective there.**Ebrahim Poonawala:** ๊ฐ„๋‹จํ•œ ์งˆ๋ฌธ ํ•˜๋‚˜๋งŒ ๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค, ๋งˆํฌ. ์‹ ์šฉ ์ค€๋น„๊ธˆ๊ณผ ์‹ค์—…๋ฅ ์— ๋Œ€ํ•ด ๋ง์”€ํ•ด ์ฃผ์…จ๋Š”๋ฐ์š”. ๊ทธ๋ฆฌ๊ณ  ์ œ์ธ์ด ๊ฒฝ์ œ์˜ ์ผ๋ถ€ ์—ฐํ™”์— ๋Œ€ํ•ด ์–ธ๊ธ‰ํ–ˆ๋‹ค๊ณ  ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค. ์†Œ๋น„์ž ์นด๋“œ ์žฅ๋ถ€ ์ „๋ง์„ ์ƒ๊ฐํ•ด๋ณผ ๋•Œ, ํ˜„์žฌ ๋ณด๊ณ  ๊ณ„์‹  ์ ์‹ ํ˜ธ๋‚˜ ํ™ฉ์‹ ํ˜ธ ๊ฐ™์€ ๊ฒƒ๋“ค์ด ์žˆ๋Š”์ง€์š”?

๊ทธ๋ฆฌ๊ณ  ๋ฌด์ˆ˜์ต์—ฌ์‹ (nonaccrual loans)์„ ๋ณด๋ฉด, ๊ธฐ์—… ๋ฌด์ˆ˜์ต์—ฌ์‹ ์ด ๋ถ„๊ธฐ ๋Œ€๋น„ ์ƒ๋‹นํžˆ ํฐ ํญ์œผ๋กœ ์ฆ๊ฐ€ํ–ˆ๋Š”๋ฐ์š”. ์ด๊ฒƒ์ด ์ผํšŒ์„ฑ์ธ์ง€, ์•„๋‹ˆ๋ฉด ์€ํ–‰ ์žฅ๋ถ€๊ฐ€ ๊ณ„์ ˆ์  ๋ณ€ํ™”๋ฅผ ๊ฒช์œผ๋ฉด์„œ ์ด๋Ÿฐ ํ˜„์ƒ์„ ์˜ˆ์ƒํ•˜๊ณ  ๊ณ„์‹  ๊ฑด์ง€ ๊ด€์ ์„ ์ œ์‹œํ•ด ์ฃผ์‹œ๋ฉด ๊ฐ์‚ฌํ•˜๊ฒ ์Šต๋‹ˆ๋‹ค.
Chief Financial Officer: Sure. Let me start with that piece, and then we can come back to the consumer. We did see a tick-up in NALs in the third quarter. The quarter-over-quarter increase is really driven by 2 idiosyncratic downgrades. I'd say the NALs represent a relatively small percentage of our funded loans. And when you look at the percentage there, you can see on the page, it is a small number. We're well reserved against -- from a coverage point of view, so the NAL reserve coverage remains adequate at over 2x, and in many cases, with sufficient collateral and some upgrades expected. And so I think that while the number is large in terms of the increase, we could really point to 2 idiosyncratic names as the major driver and take some comfort in the NAL as a percentage of funded loans remaining low in the quarter. We're obviously watching this very closely. But again, with many of these still paying, we feel good about our exposure at this point. And in terms of consumer, I'd point to a couple of things. So one, the losses that we've seen in the quarter are inside of the ranges that we've given both for the branded card portfolio as well as for the retail services portfolio. I think consumers are being very discerning in terms of how they spend. The spend increase that we've seen is largely in branded that has tended to be in the higher income consumers. And I think importantly, when I look at the delinquency trends, the delinquency trends are also performing in a very normal fashion in terms of early buckets. I'm not seeing any signs of a change in that direction or in that normalcy. And so as I look at our book, I'm very comfortable with our exposure. I'm very comfortable with the reserves that we have. I'm very comfortable, frankly, with some of the actions we took a year plus ago as we looked at how we wanted to underwrite consumers. And I think that has afforded us some of what we're seeing here. I'm still very cautious. We are running our operations in a recession-ready mode. We're watching NIM payments in order to get any early signals of stress. But again, as I look at the book, I feel comfortable with where we are and where our consumers are trending. Jane, you may want to add to that?**Chief Financial Officer:** ๋„ค, ๊ทธ ๋ถ€๋ถ„๋ถ€ํ„ฐ ๋ง์”€๋“œ๋ฆฌ๊ณ  ๋‚˜์„œ ์†Œ๋น„์ž ๋ถ€๋ถ„์œผ๋กœ ๋Œ์•„๊ฐ€๊ฒ ์Šต๋‹ˆ๋‹ค. 3๋ถ„๊ธฐ์— NAL(๋ถ€์‹ค์ž์‚ฐ)์ด ์†Œํญ ์ฆ๊ฐ€ํ•œ ๊ฒƒ์„ ํ™•์ธํ–ˆ์Šต๋‹ˆ๋‹ค. ๋ถ„๊ธฐ ๋Œ€๋น„ ์ฆ๊ฐ€๋Š” ์‹ค์ œ๋กœ 2๊ฑด์˜ ํŠน์ˆ˜ํ•œ ๋“ฑ๊ธ‰ ํ•˜ํ–ฅ์กฐ์ •์— ์˜ํ•œ ๊ฒƒ์ž…๋‹ˆ๋‹ค. NAL์€ ์ €ํฌ ๋Œ€์ถœ ์ž”์•ก์—์„œ ์ƒ๋Œ€์ ์œผ๋กœ ์ž‘์€ ๋น„์ค‘์„ ์ฐจ์ง€ํ•œ๋‹ค๊ณ  ๋ง์”€๋“œ๋ฆด ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ํ•ด๋‹น ํŽ˜์ด์ง€์—์„œ ๋ณด์‹œ๋Š” ๋ฐ”์™€ ๊ฐ™์ด ๊ทธ ๋น„์œจ์€ ์ž‘์€ ์ˆ˜์น˜์ž…๋‹ˆ๋‹ค. ์ถฉ๋‹น๊ธˆ ๊ด€์ ์—์„œ ์ถฉ๋ถ„ํžˆ ์ค€๋น„๋˜์–ด ์žˆ์œผ๋ฉฐ, NAL ์ถฉ๋‹น๊ธˆ ์ปค๋ฒ„๋ฆฌ์ง€๋Š” 2๋ฐฐ ์ด์ƒ์œผ๋กœ ์ ์ • ์ˆ˜์ค€์„ ์œ ์ง€ํ•˜๊ณ  ์žˆ๊ณ , ๋งŽ์€ ๊ฒฝ์šฐ ์ถฉ๋ถ„ํ•œ ๋‹ด๋ณด๊ฐ€ ์žˆ์œผ๋ฉฐ ์ผ๋ถ€ ๋“ฑ๊ธ‰ ์ƒํ–ฅ์กฐ์ •๋„ ์˜ˆ์ƒ๋ฉ๋‹ˆ๋‹ค. ์ฆ๊ฐ€ํญ์ด ํฐ ๊ฒƒ์€ ์‚ฌ์‹ค์ด์ง€๋งŒ, ์ฃผ์š” ์›์ธ์€ 2๊ฐœ์˜ ํŠน์ดํ•œ ์ข…๋ชฉ์œผ๋กœ ์ง€๋ชฉํ•  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ๋ถ„๊ธฐ ์ค‘ ๋Œ€์ถœ์ž”์•ก ๋Œ€๋น„ NAL ๋น„์œจ์ด ๋‚ฎ๊ฒŒ ์œ ์ง€๋œ ์ ์—์„œ ์–ด๋А ์ •๋„ ์•ˆ์‹ฌํ•  ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ๋ฌผ๋ก  ์ด ๋ถ€๋ถ„์„ ๋งค์šฐ ๋ฉด๋ฐ€ํžˆ ๋ชจ๋‹ˆํ„ฐ๋งํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ์ด๋“ค ์ค‘ ์ƒ๋‹น์ˆ˜๊ฐ€ ์—ฌ์ „ํžˆ ์ƒํ™˜์„ ์ดํ–‰ํ•˜๊ณ  ์žˆ์–ด ํ˜„์žฌ ์‹œ์ ์—์„œ ์šฐ๋ฆฌ์˜ ์ต์Šคํฌ์ €์— ๋Œ€ํ•ด ๊ธ์ •์ ์œผ๋กœ ๋ณด๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.

์†Œ๋น„์ž ๋ถ€๋ฌธ๊ณผ ๊ด€๋ จํ•ด์„œ๋Š” ๋ช‡ ๊ฐ€์ง€ ๋ง์”€๋“œ๋ฆฌ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ์ฒซ์งธ, ์ด๋ฒˆ ๋ถ„๊ธฐ์— ๋ฐœ์ƒํ•œ ์†์‹ค์€ ๋ธŒ๋žœ๋“œ ์นด๋“œ ํฌํŠธํด๋ฆฌ์˜ค์™€ ๋ฆฌํ…Œ์ผ ์„œ๋น„์Šค ํฌํŠธํด๋ฆฌ์˜ค ๋ชจ๋‘์—์„œ ์ €ํฌ๊ฐ€ ์ œ์‹œํ•œ ๋ฒ”์œ„ ๋‚ด์— ์žˆ์Šต๋‹ˆ๋‹ค. ์†Œ๋น„์ž๋“ค์ด ์ง€์ถœ์— ์žˆ์–ด ๋งค์šฐ ์‹ ์ค‘ํ•œ ์„ ํƒ์„ ํ•˜๊ณ  ์žˆ๋‹ค๊ณ  ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค. ์ €ํฌ๊ฐ€ ํ™•์ธํ•œ ์ง€์ถœ ์ฆ๊ฐ€๋Š” ์ฃผ๋กœ ๋ธŒ๋žœ๋“œ ์นด๋“œ์—์„œ ๋‚˜ํƒ€๋‚ฌ์œผ๋ฉฐ, ์ด๋Š” ๊ณ ์†Œ๋“ ์†Œ๋น„์ž์ธต์—์„œ ์ฃผ๋กœ ๋ฐœ์ƒํ•œ ๊ฒฝํ–ฅ์„ ๋ณด์ž…๋‹ˆ๋‹ค. ์—ฐ์ฒด ์ถ”์ด๋ฅผ ์‚ดํŽด๋ณด๋ฉด, ์ดˆ๊ธฐ ๋‹จ๊ณ„์—์„œ ์—ฐ์ฒด ์ถ”์ด๋„ ๋งค์šฐ ์ •์ƒ์ ์ธ ํŒจํ„ด์„ ๋ณด์ด๊ณ  ์žˆ๋‹ค๋Š” ์ ์ด ์ค‘์š”ํ•ฉ๋‹ˆ๋‹ค. ๊ทธ ๋ฐฉํ–ฅ์ด๋‚˜ ์ •์ƒ์„ฑ์— ๋ณ€ํ™”์˜ ์กฐ์ง์€ ์ „ํ˜€ ๋ณด์ด์ง€ ์•Š๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ์šฐ๋ฆฌ ํฌํŠธํด๋ฆฌ์˜ค๋ฅผ ๋ณด๋ฉด, ์ต์Šคํฌ์ €์— ๋Œ€ํ•ด ๋งค์šฐ ์•ˆ์‹ฌํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋ณด์œ ํ•˜๊ณ  ์žˆ๋Š” ์ถฉ๋‹น๊ธˆ์— ๋Œ€ํ•ด์„œ๋„ ๋งค์šฐ ๋งŒ์กฑ์Šค๋Ÿฝ๊ณ , ์†”์งํžˆ 1๋…„์—ฌ ์ „ ์†Œ๋น„์ž ์‹ฌ์‚ฌ ๋ฐฉ์‹์„ ์–ด๋–ป๊ฒŒ ๊ฐ€์ ธ๊ฐˆ์ง€ ๊ฒ€ํ† ํ•˜๋ฉด์„œ ์ทจํ–ˆ๋˜ ์กฐ์น˜๋“ค์— ๋Œ€ํ•ด์„œ๋„ ๋งค์šฐ ๋งŒ์กฑ์Šค๋Ÿฝ์Šต๋‹ˆ๋‹ค. ๊ทธ๋Ÿฐ ์กฐ์น˜๋“ค์ด ํ˜„์žฌ ์šฐ๋ฆฌ๊ฐ€ ๋ณด๊ณ  ์žˆ๋Š” ๊ฒฐ๊ณผ์˜ ์ผ๋ถ€๋ฅผ ๊ฐ€๋Šฅํ•˜๊ฒŒ ํ–ˆ๋‹ค๊ณ  ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค.

์—ฌ์ „ํžˆ ๋งค์šฐ ์‹ ์ค‘ํ•œ ์ž์„ธ๋ฅผ ์œ ์ง€ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ฒฝ๊ธฐ์นจ์ฒด ๋Œ€์‘ ๋ชจ๋“œ๋กœ ์šด์˜ํ•˜๊ณ  ์žˆ์œผ๋ฉฐ, ์ŠคํŠธ๋ ˆ์Šค์˜ ์กฐ๊ธฐ ์‹ ํ˜ธ๋ฅผ ํฌ์ฐฉํ•˜๊ธฐ ์œ„ํ•ด NIM ํŽ˜์ด๋จผํŠธ๋ฅผ ๋ฉด๋ฐ€ํžˆ ๋ชจ๋‹ˆํ„ฐ๋งํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ๋‹ค์‹œ ๋ง์”€๋“œ๋ฆฌ๋ฉด, ์žฅ๋ถ€๋ฅผ ์‚ดํŽด๋ณผ ๋•Œ ํ˜„์žฌ ์šฐ๋ฆฌ์˜ ์ƒํ™ฉ๊ณผ ์†Œ๋น„์ž๋“ค์˜ ํŠธ๋ Œ๋“œ์— ๋Œ€ํ•ด ํŽธ์•ˆํ•˜๊ฒŒ ๋А๋ผ๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. Jane, ์ถ”๊ฐ€๋กœ ๋ง์”€ํ•ด ์ฃผ์‹œ๊ฒ ์–ด์š”?
CEO & Director: Yes. I think one of the things I point to everyone is the advantage of our strategy. If you look at our consumer customers, 85% of them are prime. If you look at our corporate customers, we've got a pretty pristine blue-chip portfolio. And we moved from serving millions of clients internationally to a few tens of thousands. And that affords us to have focus on them, a real understanding of them, a depth diligence around them that is very beneficial. We're very disciplined in our credit assessments, in our client selection, in our concentrations, in our hedging and in our sell-downs. So I look at an environment where you've had a sizable run-up in the market despite tariff and other headwinds, it could well be a correction at some point. But I feel very good about how we will be positioned around that. And we have a very fiscally-disciplined consumer base and, as I say, a very prime one. So we're ready for whatever the environment is and well positioned.**CEO & Director:** ๋„ค, ์ €ํฌ ์ „๋žต์˜ ์žฅ์ ์„ ๋ง์”€๋“œ๋ฆฌ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค. ์†Œ๋น„์ž ๊ณ ๊ฐ์„ ๋ณด์‹œ๋ฉด 85%๊ฐ€ ํ”„๋ผ์ž„(prime) ๊ณ ๊ฐ์ž…๋‹ˆ๋‹ค. ๊ธฐ์—… ๊ณ ๊ฐ์˜ ๊ฒฝ์šฐ์—๋„ ์ƒ๋‹นํžˆ ์šฐ์ˆ˜ํ•œ ๋ธ”๋ฃจ์นฉ(blue-chip) ํฌํŠธํด๋ฆฌ์˜ค๋ฅผ ๋ณด์œ ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ €ํฌ๋Š” ๊ตญ์ œ์ ์œผ๋กœ ์ˆ˜๋ฐฑ๋งŒ ๋ช…์˜ ๊ณ ๊ฐ์„ ์„œ๋น„์Šคํ•˜๋˜ ๊ฒƒ์—์„œ ์ˆ˜๋งŒ ๋ช… ์ •๋„๋กœ ๊ทœ๋ชจ๋ฅผ ์ค„์˜€์Šต๋‹ˆ๋‹ค. ์ด๋ฅผ ํ†ตํ•ด ๊ณ ๊ฐ๋“ค์—๊ฒŒ ์ง‘์ค‘ํ•  ์ˆ˜ ์žˆ๊ณ , ์ง„์ •์œผ๋กœ ์ดํ•ดํ•  ์ˆ˜ ์žˆ์œผ๋ฉฐ, ์‹ฌ๋„ ์žˆ๋Š” ์‹ค์‚ฌ๋ฅผ ์ง„ํ–‰ํ•  ์ˆ˜ ์žˆ์–ด ๋งค์šฐ ์œ ์ตํ•ฉ๋‹ˆ๋‹ค.

์ €ํฌ๋Š” ์‹ ์šฉ ํ‰๊ฐ€, ๊ณ ๊ฐ ์„ ๋ณ„, ์ง‘์ค‘๋„ ๊ด€๋ฆฌ, ํ—ค์ง•(hedging), ๊ทธ๋ฆฌ๊ณ  ๋งค๊ฐ์—์„œ ๋งค์šฐ ์—„๊ฒฉํ•œ ๊ธฐ์ค€์„ ์ ์šฉํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ด€์„ธ ๋ฐ ๊ธฐํƒ€ ์—ญํ’์—๋„ ๋ถˆ๊ตฌํ•˜๊ณ  ์‹œ์žฅ์ด ์ƒ๋‹นํžˆ ์ƒ์Šนํ•œ ํ™˜๊ฒฝ์„ ๋ณด๋ฉด, ์–ธ์  ๊ฐ€๋Š” ์กฐ์ •์ด ์žˆ์„ ์ˆ˜๋„ ์žˆ๋‹ค๊ณ  ๋ด…๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ๊ทธ๋Ÿฐ ์ƒํ™ฉ์—์„œ ์šฐ๋ฆฌ๊ฐ€ ์–ด๋–ค ํฌ์ง€์…˜์„ ์ทจํ• ์ง€์— ๋Œ€ํ•ด์„œ๋Š” ๋งค์šฐ ๊ธ์ •์ ์œผ๋กœ ๋ณด๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์šฐ๋ฆฌ๋Š” ์žฌ์ •์ ์œผ๋กœ ๋งค์šฐ ์‹ ์ค‘ํ•œ ์†Œ๋น„์ž ๊ธฐ๋ฐ˜์„ ๋ณด์œ ํ•˜๊ณ  ์žˆ๊ณ , ๋ง์”€๋“œ๋ฆฐ ๋ฐ”์™€ ๊ฐ™์ด ๋งค์šฐ ์šฐ๋Ÿ‰ํ•œ ๊ณ ๊ฐ์ธต์„ ํ™•๋ณดํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ์–ด๋–ค ํ™˜๊ฒฝ์ด ์™€๋„ ์ค€๋น„๊ฐ€ ๋˜์–ด ์žˆ๊ณ  ์ข‹์€ ํฌ์ง€์…˜์— ์žˆ๋‹ค๊ณ  ๋ด…๋‹ˆ๋‹ค.
Ebrahim Poonawala: BofA Securities, Research Division That's helpful. And I guess just one, if we could get a mark-to-market on the wealth business, Jane, when I look at sort of the year-over-year operating leverage being meaningful revenue growth versus expense growth, but again, a lot of that driven by NII. Just talk to us in terms of if the low-hanging fruit been picked in terms of what Andy is doing in that business? And what's the outlook from here, both in terms of just how you think operating leverage and ROTC improving?**Ebrahim Poonawala:** ๋„์›€์ด ๋ฉ๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์ œ์ธ, ์›ฐ์Šค๋งค๋‹ˆ์ง€๋จผํŠธ ์‚ฌ์—…์— ๋Œ€ํ•œ ์‹œ๊ฐ€ํ‰๊ฐ€๋ฅผ ๋ฐ›์„ ์ˆ˜ ์žˆ๋‹ค๋ฉด, ์ „๋…„ ๋Œ€๋น„ ์šด์˜ ๋ ˆ๋ฒ„๋ฆฌ์ง€๋ฅผ ๋ณด๋ฉด ๋น„์šฉ ์ฆ๊ฐ€ ๋Œ€๋น„ ์˜๋ฏธ ์žˆ๋Š” ์ˆ˜์ต ์ฆ๊ฐ€๋ฅผ ๋ณด์ด๊ณ  ์žˆ๋Š”๋ฐ, ๋‹ค์‹œ ๋งํ•˜์ง€๋งŒ ์ด๋Š” ๋Œ€๋ถ€๋ถ„ ์ˆœ์ด์ž์ˆ˜์ต(NII)์— ์˜ํ•ด ์ฃผ๋„๋˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์•ค๋””๊ฐ€ ํ•ด๋‹น ์‚ฌ์—…์—์„œ ํ•˜๊ณ  ์žˆ๋Š” ์ผ ์ค‘์—์„œ ์‰ฝ๊ฒŒ ๋”ฐ๋‚ผ ์ˆ˜ ์žˆ๋Š” ์„ฑ๊ณผ๋“ค์ด ์ด๋ฏธ ๊ฑฐ๋‘ฌ์ง„ ๊ฑด์ง€, ๊ทธ๋ฆฌ๊ณ  ์•ž์œผ๋กœ์˜ ์ „๋ง์€ ์–ด๋–ค์ง€ ๋ง์”€ํ•ด ์ฃผ์„ธ์š”. ์šด์˜ ๋ ˆ๋ฒ„๋ฆฌ์ง€์™€ ํˆฌํ•˜์ž๋ณธ์ˆ˜์ต๋ฅ (ROTC) ๊ฐœ์„ ์— ๋Œ€ํ•ด ์–ด๋–ป๊ฒŒ ์ƒ๊ฐํ•˜์‹œ๋Š”์ง€์š”?
CEO & Director: Yes. Thank you. No, I think this quarter is another good one for Wealth in terms of good strong revenue growth at 8%, the improvement in the ROTC, the sixth consecutive quarter of positive operating leverage. And I think the piece we were particularly pleased about was the record $18.6 billion of net new investment assets. And this is a direct result of the strategy we've been implementing over the past couple of years that you can expect continuing and it centers on becoming the lead investment adviser for our clients. That is the center of the strategy. And what we've been doing, we've been strengthening the CIO research product. We've been retooling key areas of the investment product platform. You've seen us aligning behind open architecture as a key operating principle. We've been deepening our partnerships with top-notch third-party asset management firms. And all of this is helping us drive up the investment fee revenues and executing across this famous $5 trillion of opportunity we have with our existing clients. We're also elevating collaboration between USPB, banking and markets. And we're seeing some very strong 2-way referrals between each of these different groups. And that, again, supports our growth in net new investment assets and revenues in wealth overall. And we're deploying new AI-powered capabilities, and that's also getting great early feedback. We've got AskWealth, which is a Gen AI-powered inquiry engine that's handling thousands of clients and service questions with rapid updates. We have adviser insights, which was launched with very strong early adoption that delivers personalized data-driven engagement opportunities for advisers. We had a 75% usage rate on that. So a lot of adviser demand. So what all of this means is this is driving our long-term objectives of becoming the lead investment adviser for our clients with a long runway ahead of us as we scale up the business. And so we will just continue. Yes, we will continue to have good expense discipline. We'll be focused around how we use the balance sheet in the context of the overall client relationship. You can see from the numbers we've come a long way, but there's just -- there's more work to do, but there's just enormous upside as we go -- we scale up, and that scaling is all in our control. I hope that you got a sense of what are the different elements.**CEO & Director:** ๋„ค, ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค. ์ด๋ฒˆ ๋ถ„๊ธฐ๋„ ์›ฐ์Šค ๋ถ€๋ฌธ์—์„œ ๋˜ ๋‹ค๋ฅธ ์ข‹์€ ์„ฑ๊ณผ๋ฅผ ๊ฑฐ๋‘์—ˆ๋‹ค๊ณ  ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค. 8%์˜ ๊ฒฌ๊ณ ํ•œ ๋งค์ถœ ์„ฑ์žฅ๋ฅ , ROTC ๊ฐœ์„ , ๊ทธ๋ฆฌ๊ณ  6๋ถ„๊ธฐ ์—ฐ์† ๊ธ์ •์ ์ธ ์šด์˜ ๋ ˆ๋ฒ„๋ฆฌ์ง€๋ฅผ ๋‹ฌ์„ฑํ–ˆ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ ๊ธฐ๋ก์ ์ธ 186์–ต ๋‹ฌ๋Ÿฌ์˜ ์ˆœ์‹ ๊ทœ ํˆฌ์ž์ž์‚ฐ์„ ๋‹ฌ์„ฑํ•œ ์ ์ด ๋งค์šฐ ๋งŒ์กฑ์Šค๋Ÿฝ์Šต๋‹ˆ๋‹ค. ์ด๋Š” ์ง€๋‚œ ๋ช‡ ๋…„๊ฐ„ ์šฐ๋ฆฌ๊ฐ€ ์‹คํ–‰ํ•ด์˜จ ์ „๋žต์˜ ์ง์ ‘์ ์ธ ๊ฒฐ๊ณผ์ด๋ฉฐ, ์•ž์œผ๋กœ๋„ ์ง€์†๋  ๊ฒƒ์œผ๋กœ ์˜ˆ์ƒ๋ฉ๋‹ˆ๋‹ค. ์ด ์ „๋žต์˜ ํ•ต์‹ฌ์€ ๊ณ ๊ฐ๋“ค์˜ ์ฃผ์š” ํˆฌ์ž ์ž๋ฌธ์‚ฌ๊ฐ€ ๋˜๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค.

์šฐ๋ฆฌ๊ฐ€ ํ•ด์˜จ ์ผ๋“ค์„ ๋ณด๋ฉด, CIO ๋ฆฌ์„œ์น˜ ์ƒํ’ˆ์„ ๊ฐ•ํ™”ํ•ด์™”๊ณ , ํˆฌ์ž์ƒํ’ˆ ํ”Œ๋žซํผ์˜ ํ•ต์‹ฌ ์˜์—ญ๋“ค์„ ์žฌ์ •๋น„ํ–ˆ์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ ์˜คํ”ˆ ์•„ํ‚คํ…์ฒ˜๋ฅผ ํ•ต์‹ฌ ์šด์˜ ์›์น™์œผ๋กœ ์ฑ„ํƒํ•˜๋Š” ๋ชจ์Šต์„ ๋ณด์…จ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ตœ๊ณ  ์ˆ˜์ค€์˜ ์ œ3์ž ์ž์‚ฐ์šด์šฉ์‚ฌ๋“ค๊ณผ์˜ ํŒŒํŠธ๋„ˆ์‹ญ์„ ๋”์šฑ ์‹ฌํ™”ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด ๋ชจ๋“  ๊ฒƒ์ด ํˆฌ์ž ์ˆ˜์ˆ˜๋ฃŒ ์ˆ˜์ต ์ฆ๋Œ€์— ๋„์›€์ด ๋˜๊ณ  ์žˆ์œผ๋ฉฐ, ๊ธฐ์กด ๊ณ ๊ฐ๋“ค๊ณผ ํ•จ๊ป˜ํ•˜๋Š” ์œ ๋ช…ํ•œ 5์กฐ ๋‹ฌ๋Ÿฌ ๊ธฐํšŒ๋ฅผ ์‹คํ–‰ํ•ด ๋‚˜๊ฐ€๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ USPB, ๋ฑ…ํ‚น, ๋งˆ์ผ“ ๋ถ€๋ฌธ ๊ฐ„์˜ ํ˜‘์—…๋„ ๊ฐ•ํ™”ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋“ค ๊ฐ ๊ทธ๋ฃน ๊ฐ„์— ๋งค์šฐ ๊ฐ•๋ ฅํ•œ ์–‘๋ฐฉํ–ฅ ์ถ”์ฒœ์ด ์ด๋ฃจ์–ด์ง€๊ณ  ์žˆ๋Š” ๊ฒƒ์„ ํ™•์ธํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๊ฒƒ ์—ญ์‹œ ์ˆœ์‹ ๊ทœ ํˆฌ์ž์ž์‚ฐ ์ฆ๊ฐ€์™€ ์ „์ฒด ์›ฐ์Šค ๋ถ€๋ฌธ์˜ ์ˆ˜์ต ์„ฑ์žฅ์„ ๋’ท๋ฐ›์นจํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.

์ƒˆ๋กœ์šด AI ๊ธฐ๋ฐ˜ ์—ญ๋Ÿ‰๋“ค๋„ ๋ฐฐ์น˜ํ•˜๊ณ  ์žˆ์œผ๋ฉฐ, ์ด์— ๋Œ€ํ•œ ์ดˆ๊ธฐ ํ”ผ๋“œ๋ฐฑ์ด ๋งค์šฐ ์ข‹์Šต๋‹ˆ๋‹ค. AskWealth๋ผ๋Š” ์ƒ์„ฑํ˜• AI ๊ธฐ๋ฐ˜ ๋ฌธ์˜ ์—”์ง„์„ ๋ณด์œ ํ•˜๊ณ  ์žˆ๋Š”๋ฐ, ์ด๋Š” ์ˆ˜์ฒœ ๊ฑด์˜ ๊ณ ๊ฐ ๋ฐ ์„œ๋น„์Šค ์งˆ๋ฌธ์„ ์‹ ์†ํ•œ ์—…๋ฐ์ดํŠธ์™€ ํ•จ๊ป˜ ์ฒ˜๋ฆฌํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ €ํฌ๋Š” ์–ด๋“œ๋ฐ”์ด์ € ์ธ์‚ฌ์ดํŠธ๋ฅผ ์ถœ์‹œํ–ˆ๋Š”๋ฐ, ์ดˆ๊ธฐ ๋„์ž…๋ฅ ์ด ๋งค์šฐ ๋†’์•˜๊ณ  ์–ด๋“œ๋ฐ”์ด์ €๋“ค์—๊ฒŒ ๊ฐœ์ธํ™”๋œ ๋ฐ์ดํ„ฐ ๊ธฐ๋ฐ˜ ์ฐธ์—ฌ ๊ธฐํšŒ๋ฅผ ์ œ๊ณตํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. 75%์˜ ์‚ฌ์šฉ๋ฅ ์„ ๊ธฐ๋กํ–ˆ์Šต๋‹ˆ๋‹ค. ์–ด๋“œ๋ฐ”์ด์ €๋“ค์˜ ์ˆ˜์š”๊ฐ€ ์ƒ๋‹นํžˆ ๋†’๋‹ค๋Š” ๋œป์ด์ฃ .

์ด ๋ชจ๋“  ๊ฒƒ์ด ์˜๋ฏธํ•˜๋Š” ๋ฐ”๋Š” ๊ณ ๊ฐ๋“ค์˜ ์ฃผ์š” ํˆฌ์ž ์–ด๋“œ๋ฐ”์ด์ €๊ฐ€ ๋˜๊ฒ ๋‹ค๋Š” ์ €ํฌ์˜ ์žฅ๊ธฐ ๋ชฉํ‘œ๋ฅผ ์ถ”์ง„ํ•˜๊ณ  ์žˆ๋‹ค๋Š” ๊ฒƒ์ด๋ฉฐ, ์‚ฌ์—…์„ ํ™•์žฅํ•ด ๋‚˜๊ฐ€๋ฉด์„œ ์•ž์œผ๋กœ ๊ฐˆ ๊ธธ์ด ๋งŽ์ด ๋‚จ์•„์žˆ๋‹ค๋Š” ์ ์ž…๋‹ˆ๋‹ค. ์ €ํฌ๋Š” ๊ณ„์†ํ•ด์„œ ๋‚˜์•„๊ฐˆ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๋„ค, ์ข‹์€ ๋น„์šฉ ์ ˆ์ œ๋ฅผ ๊ณ„์† ์œ ์ง€ํ•  ๊ฒƒ์ด๊ณ , ์ „์ฒด์ ์ธ ๊ณ ๊ฐ ๊ด€๊ณ„ ๋งฅ๋ฝ์—์„œ ๋Œ€์ฐจ๋Œ€์กฐํ‘œ๋ฅผ ์–ด๋–ป๊ฒŒ ํ™œ์šฉํ• ์ง€์— ์ง‘์ค‘ํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค.

์ˆ˜์น˜๋ฅผ ๋ณด์‹œ๋ฉด ์ €ํฌ๊ฐ€ ๋งŽ์€ ๋ฐœ์ „์„ ์ด๋ค˜๋‹ค๋Š” ๊ฒƒ์„ ์•Œ ์ˆ˜ ์žˆ์ง€๋งŒ, ์•„์ง ํ•ด์•ผ ํ•  ์ผ์ด ๋” ์žˆ์Šต๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ํ™•์žฅํ•ด ๋‚˜๊ฐ€๋ฉด์„œ ์—„์ฒญ๋‚œ ์ƒ์Šน ์—ฌ๋ ฅ์ด ์žˆ๊ณ , ๊ทธ ํ™•์žฅ์€ ๋ชจ๋‘ ์ €ํฌ๊ฐ€ ํ†ต์ œํ•  ์ˆ˜ ์žˆ๋Š” ์˜์—ญ์— ์žˆ์Šต๋‹ˆ๋‹ค. ๋‹ค์–‘ํ•œ ์š”์†Œ๋“ค์ด ๋ฌด์—‡์ธ์ง€ ๊ฐ์„ ์žก์œผ์…จ๊ธฐ๋ฅผ ๋ฐ”๋ž๋‹ˆ๋‹ค.
Operator: [Operator Instructions] Our next question will come from Ken Usdin with Autonomous Research.**Operator:** ๋‹ค์Œ ์งˆ๋ฌธ์€ Autonomous Research์˜ Ken Usdin์œผ๋กœ๋ถ€ํ„ฐ ๋ฐ›๊ฒ ์Šต๋‹ˆ๋‹ค.
Bernstein Autonomous LLP: Just a quick one on the expense side, Mark, just you mentioned the sub-64% efficiency ratio for the year, just looking in the deck, it looks like the year-to-date has been 62%. You typically do have a little bit of a higher exit on that. Just wanted to ask you just what should we be thinking about as far as fourth quarter expenses versus the 13.6% in the third quarter, ex the impairment charge in terms of the seasonality, the expected kind of down drift in trading that you mentioned earlier and the other pieces on the severance and such.**Bernstein Autonomous LLP:** ๋น„์šฉ ์ธก๋ฉด์—์„œ ๊ฐ„๋‹จํ•œ ์งˆ๋ฌธ ํ•˜๋‚˜๋งŒ ๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค, ๋งˆํฌ. ์—ฐ๊ฐ„ ํšจ์œจ์„ฑ ๋น„์œจ(efficiency ratio)์„ 64% ๋ฏธ๋งŒ์œผ๋กœ ์–ธ๊ธ‰ํ•˜์…จ๋Š”๋ฐ, ์ž๋ฃŒ๋ฅผ ๋ณด๋‹ˆ ์—ฐ์ดˆ ๋Œ€๋น„ ํ˜„์žฌ๊นŒ์ง€๋Š” 62%๋กœ ๋‚˜ํƒ€๋‚˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋ณดํ†ต ์—ฐ๋ง์—๋Š” ์ด ๋น„์œจ์ด ์กฐ๊ธˆ ๋” ๋†’์•„์ง€๋Š” ๊ฒฝํ–ฅ์ด ์žˆ์ฃ .

4๋ถ„๊ธฐ ๋น„์šฉ์— ๋Œ€ํ•ด ์–ด๋–ป๊ฒŒ ์ƒ๊ฐํ•ด์•ผ ํ• ์ง€ ๊ถ๊ธˆํ•ฉ๋‹ˆ๋‹ค. 3๋ถ„๊ธฐ 13.6%(์†์ƒ์ฐจ์† ์ œ์™ธ)์™€ ๋น„๊ตํ•ด์„œ ๋ง์ด์ฃ . ๊ณ„์ ˆ์  ์š”์ธ, ์•ž์„œ ์–ธ๊ธ‰ํ•˜์‹  ํŠธ๋ ˆ์ด๋”ฉ ์ˆ˜์ต์˜ ์˜ˆ์ƒ ํ•˜๋ฝ์„ธ, ๊ทธ๋ฆฌ๊ณ  ํ‡ด์ง๊ธˆ ๋“ฑ ๊ธฐํƒ€ ์š”์†Œ๋“ค์„ ๊ณ ๋ คํ–ˆ์„ ๋•Œ ์–ด๋–ป๊ฒŒ ์ „๋งํ•˜๊ณ  ๊ณ„์‹ ์ง€์š”?
Chief Financial Officer: I think the couple of things I'd point you to. One is the FX impact. which you can see in the back of the deck on Page 26, you can see that's going to contribute to the $53.4 billion that we have out there to the tune of probably close to $400 million obviously -- or I should say, obviously, it's going to likely be EBIT neutral, but that's certainly the headwind to think about as you think about what's -- how much higher the $53.4 billion might be. And then the other piece to think about is the performance. So what we assume in terms of how much higher than the $84.4 billion, if you include FX, how much higher that might be will be the other factor that drives the expenses up above the $53.8 billion, if you will, right? And so I already guided towards NII ex markets being up around 5.5% that obviously is going to contribute to whatever the number is north of the $85 billion we have on the page. And then on the market piece, again, I've given you some context for what we've seen historically. But given the strong quarter here, you have to make an assumption in terms of how much sequential decline we might see in the fourth quarter. So I think those are the puts and takes really how much higher we are than the $53.4 billion is the byproduct of FX and outperformance on the top line. everything else we've been very disciplined about as it relates to the expense targets that we set.**Chief Financial Officer:** ๋ช‡ ๊ฐ€์ง€ ํฌ์ธํŠธ๋ฅผ ๋ง์”€๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค. ์ฒซ ๋ฒˆ์งธ๋Š” ์™ธํ™˜ ์˜ํ–ฅ์ž…๋‹ˆ๋‹ค. ์ž๋ฃŒ ๋’ท๋ถ€๋ถ„ 26ํŽ˜์ด์ง€์—์„œ ๋ณด์‹ค ์ˆ˜ ์žˆ๋Š”๋ฐ, ์ด๊ฒƒ์ด ์šฐ๋ฆฌ๊ฐ€ ์ œ์‹œํ•œ 534์–ต ๋‹ฌ๋Ÿฌ์— ์•ฝ 4์–ต ๋‹ฌ๋Ÿฌ ์ •๋„ ๊ธฐ์—ฌํ•  ๊ฒƒ์œผ๋กœ ๋ณด์ž…๋‹ˆ๋‹ค. ๋‹น์—ฐํžˆ - ์•„๋‹ˆ ์ •ํ™•ํžˆ ๋งํ•˜๋ฉด, EBIT ์ค‘๋ฆฝ์ ์ผ ๊ฐ€๋Šฅ์„ฑ์ด ๋†’์ง€๋งŒ, 534์–ต ๋‹ฌ๋Ÿฌ๊ฐ€ ์–ผ๋งˆ๋‚˜ ๋” ๋†’์•„์งˆ ์ˆ˜ ์žˆ๋Š”์ง€ ์ƒ๊ฐํ•˜์‹ค ๋•Œ ํ™•์‹คํžˆ ๊ณ ๋ คํ•ด์•ผ ํ•  ์—ญํ’ ์š”์ธ์ž…๋‹ˆ๋‹ค.

๊ทธ๋ฆฌ๊ณ  ๋‘ ๋ฒˆ์งธ๋กœ ๊ณ ๋ คํ•ด์•ผ ํ•  ๋ถ€๋ถ„์€ ์„ฑ๊ณผ์ž…๋‹ˆ๋‹ค. ์™ธํ™˜์„ ํฌํ•จํ•ด์„œ 844์–ต ๋‹ฌ๋Ÿฌ๋ณด๋‹ค ์–ผ๋งˆ๋‚˜ ๋†’์•„์งˆ์ง€์— ๋Œ€ํ•œ ์šฐ๋ฆฌ์˜ ๊ฐ€์ •์ด ๋น„์šฉ์„ 538์–ต ๋‹ฌ๋Ÿฌ ์ด์ƒ์œผ๋กœ ๋Œ์–ด์˜ฌ๋ฆฌ๋Š” ๋˜ ๋‹ค๋ฅธ ์š”์ธ์ด ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ด๋ฏธ ์‹œ์žฅ ๋ถ€๋ฌธ์„ ์ œ์™ธํ•œ ์ˆœ์ด์ž์ˆ˜์ต(NII)์ด ์•ฝ 5.5% ์ฆ๊ฐ€ํ•  ๊ฒƒ์œผ๋กœ ๊ฐ€์ด๋˜์Šค๋ฅผ ์ œ์‹œํ–ˆ๊ณ , ์ด๋Š” ํŽ˜์ด์ง€์— ๋‚˜์™€ ์žˆ๋Š” 850์–ต ๋‹ฌ๋Ÿฌ๋ฅผ ์ƒํšŒํ•˜๋Š” ์ˆ˜์น˜์— ๊ธฐ์—ฌํ•  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์‹œ์žฅ ๋ถ€๋ฌธ์˜ ๊ฒฝ์šฐ, ๊ณผ๊ฑฐ ์‹ค์ ์— ๋Œ€ํ•œ ๋งฅ๋ฝ์„ ๋ง์”€๋“œ๋ ธ์ง€๋งŒ, ์ด๋ฒˆ ๋ถ„๊ธฐ ๊ฐ•๋ ฅํ•œ ์„ฑ๊ณผ๋ฅผ ๊ณ ๋ คํ•  ๋•Œ 4๋ถ„๊ธฐ์— ์ˆœ์ฐจ์ ์œผ๋กœ ์–ผ๋งˆ๋‚˜ ๊ฐ์†Œํ• ์ง€์— ๋Œ€ํ•œ ๊ฐ€์ •์„ ์„ธ์›Œ์•ผ ํ•ฉ๋‹ˆ๋‹ค.

๋”ฐ๋ผ์„œ 534์–ต ๋‹ฌ๋Ÿฌ๋ณด๋‹ค ์–ผ๋งˆ๋‚˜ ๋†’์•„์งˆ์ง€๋Š” ์™ธํ™˜(FX) ํšจ๊ณผ์™€ ๋งค์ถœ ์ƒ์œ„์„  ์ดˆ๊ณผ ๋‹ฌ์„ฑ์˜ ๊ฒฐ๊ณผ๋ผ๊ณ  ๋ด…๋‹ˆ๋‹ค. ๊ทธ ์™ธ ๋ชจ๋“  ๋ถ€๋ถ„์—์„œ๋Š” ์šฐ๋ฆฌ๊ฐ€ ์„ค์ •ํ•œ ๋น„์šฉ ๋ชฉํ‘œ์™€ ๊ด€๋ จํ•ด ๋งค์šฐ ์—„๊ฒฉํ•˜๊ฒŒ ๊ด€๋ฆฌํ•ด์™”์Šต๋‹ˆ๋‹ค.
Operator: Your next question will come from Gerard Cassidy with RBC.**Operator:** ๋‹ค์Œ ์งˆ๋ฌธ์€ RBC์˜ ์ œ๋ผ๋“œ ์บ์‹œ๋””๋‹˜๊ป˜์„œ ํ•ด์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๋‹ค.
Gerard Cassidy: RBC Capital Markets, Research Division Can you share with us -- I think in your second quarter Q, you gave us the interest sensitivity of the balance sheet. And obviously, we'll see it in the third quarter. And if I recall, I think 100 basis points instantaneous change in rates, you guys guided that NII could decline about $1.7 billion. But if we just see the Fed, I'd say the long end of the curve stays anchored around 4% to 4.5%, and the Fed cuts another 60 -- excuse me, 50 basis points over the next 3 months or so, how does that impact your net interest income for -- over the next 6 months or so?**Gerard Cassidy:** 2๋ถ„๊ธฐ ์‹ค์ ๋ฐœํ‘œ์—์„œ ๋Œ€์ฐจ๋Œ€์กฐํ‘œ์˜ ๊ธˆ๋ฆฌ ๋ฏผ๊ฐ๋„์— ๋Œ€ํ•ด ๋ง์”€ํ•ด ์ฃผ์‹  ๋‚ด์šฉ์„ ๋‹ค์‹œ ํ•œ๋ฒˆ ๊ณต์œ ํ•ด ์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”? 3๋ถ„๊ธฐ ์‹ค์ ์—์„œ๋„ ํ™•์ธํ•  ์ˆ˜ ์žˆ๊ฒ ์ง€๋งŒ์š”. ์ œ๊ฐ€ ๊ธฐ์–ตํ•˜๊ธฐ๋กœ๋Š” ๊ธˆ๋ฆฌ๊ฐ€ 100๋ฒ ์ด์‹œ์Šคํฌ์ธํŠธ ์ฆ‰์‹œ ๋ณ€๋™ํ•  ๊ฒฝ์šฐ ์ˆœ์ด์ž์ˆ˜์ต(NII)์ด ์•ฝ 17์–ต ๋‹ฌ๋Ÿฌ ๊ฐ์†Œํ•  ์ˆ˜ ์žˆ๋‹ค๊ณ  ๊ฐ€์ด๋˜์Šค๋ฅผ ์ฃผ์…จ๋˜ ๊ฒƒ ๊ฐ™์Šต๋‹ˆ๋‹ค.

๊ทธ๋Ÿฐ๋ฐ ๋งŒ์•ฝ ์žฅ๊ธฐ๊ธˆ๋ฆฌ๋Š” 4%์—์„œ 4.5% ์ˆ˜์ค€์—์„œ ๊ณ ์ •๋˜์–ด ์žˆ๊ณ , ์—ฐ์ค€์ด ํ–ฅํ›„ 3๊ฐœ์›” ์ •๋„์— ๊ฑธ์ณ ์ถ”๊ฐ€๋กœ 50๋ฒ ์ด์‹œ์Šคํฌ์ธํŠธ๋ฅผ ์ธํ•˜ํ•œ๋‹ค๋ฉด, ํ–ฅํ›„ 6๊ฐœ์›” ์ •๋„ ์ˆœ์ด์ž์ˆ˜์ต์—๋Š” ์–ด๋–ค ์˜ํ–ฅ์„ ๋ฏธ์น ๊นŒ์š”?
Chief Financial Officer: I think the simple way to think about it is what I shared in the second quarter was for total U.S. and non-U.S. dollars. And it was a drag of about $1.8 billion for 100-basis-point decline across all currencies and across the curve. So when you break that down, Gerard, it's only about $400 million in the U.S. dollar, right? And so -- and that's again for assuming a parallel shift across the curve, 100 basis points. We've been working to bring that down further. So we'll report a number in the third quarter Q, and you'll see that number coming down. I don't want to disclose it at this point, but coming down from the negative $400 million. So you can kind of do the math on that. Again, that's a parallel shift. It's not that different if you were to look at kind of just on the overnight rate change, most of our short-term exposures out in the non-U.S. dollar. So hopefully, that helps. But you can see the number is relatively small and declining assuming the 100 basis points.**Chief Financial Officer:** ๊ฐ„๋‹จํ•˜๊ฒŒ ์ƒ๊ฐํ•ด๋ณด์‹œ๋ฉด, 2๋ถ„๊ธฐ์— ์ œ๊ฐ€ ๋ง์”€๋“œ๋ฆฐ ๊ฒƒ์€ ๋ฏธ๊ตญ ๋‹ฌ๋Ÿฌ์™€ ๋น„๋ฏธ๊ตญ ๋‹ฌ๋Ÿฌ๋ฅผ ํ•ฉ์นœ ์ „์ฒด ๊ธˆ์•ก์ด์—ˆ์Šต๋‹ˆ๋‹ค. ๋ชจ๋“  ํ†ตํ™”์™€ ์ „์ฒด ์ปค๋ธŒ์—์„œ 100๋ฒ ์ด์‹œ์Šคํฌ์ธํŠธ ํ•˜๋ฝ ์‹œ ์•ฝ 18์–ต ๋‹ฌ๋Ÿฌ์˜ ๋ถ€๋‹ด์ด ์žˆ๋‹ค๊ณ  ํ–ˆ์ฃ . ์ œ๋ผ๋“œ, ์ด๋ฅผ ์„ธ๋ถ„ํ™”ํ•˜๋ฉด ๋ฏธ๊ตญ ๋‹ฌ๋Ÿฌ์—์„œ๋Š” ์•ฝ 4์–ต ๋‹ฌ๋Ÿฌ์— ๋ถˆ๊ณผํ•ฉ๋‹ˆ๋‹ค. ์ด๋Š” ๋‹ค์‹œ ๋งํ•˜์ง€๋งŒ ์ปค๋ธŒ ์ „์ฒด์—์„œ 100๋ฒ ์ด์‹œ์Šคํฌ์ธํŠธ์˜ ํ‰ํ–‰ ์ด๋™์„ ๊ฐ€์ •ํ•œ ๊ฒƒ์ž…๋‹ˆ๋‹ค.

์ €ํฌ๋Š” ์ด ์ˆ˜์น˜๋ฅผ ๋” ๋‚ฎ์ถ”๊ธฐ ์œ„ํ•ด ๋…ธ๋ ฅํ•ด์™”์Šต๋‹ˆ๋‹ค. 3๋ถ„๊ธฐ ์‹ค์ ์—์„œ ์ˆ˜์น˜๋ฅผ ๋ฐœํ‘œํ•  ์˜ˆ์ •์ด๊ณ , ๊ทธ ์ˆซ์ž๊ฐ€ ์ค„์–ด๋“  ๊ฒƒ์„ ๋ณด์‹ค ์ˆ˜ ์žˆ์„ ๊ฒ๋‹ˆ๋‹ค. ์ง€๊ธˆ ๋‹น์žฅ ๊ณต๊ฐœํ•˜๊ณ  ์‹ถ์ง€๋Š” ์•Š์ง€๋งŒ, ๋งˆ์ด๋„ˆ์Šค 4์–ต ๋‹ฌ๋Ÿฌ์—์„œ ๊ฐ์†Œํ•œ ์ˆ˜์น˜๊ฐ€ ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๊ณ„์‚ฐํ•ด๋ณด์‹œ๋ฉด ์•„์‹ค ์ˆ˜ ์žˆ์„ ๊ฒ๋‹ˆ๋‹ค. ๋‹ค์‹œ ๋งํ•˜์ง€๋งŒ, ์ด๋Š” ํ‰ํ–‰ ์ด๋™์„ ๊ธฐ์ค€์œผ๋กœ ํ•œ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๋‹จ๊ธฐ๊ธˆ๋ฆฌ ๋ณ€๋™๋งŒ ๋†“๊ณ  ๋ณด๋ฉด ํฌ๊ฒŒ ๋‹ค๋ฅด์ง€ ์•Š์Šต๋‹ˆ๋‹ค. ์šฐ๋ฆฌ์˜ ๋‹จ๊ธฐ ์ต์Šคํฌ์ € ๋Œ€๋ถ€๋ถ„์ด ๋น„๋‹ฌ๋Ÿฌํ™”์— ์žˆ๊ฑฐ๋“ ์š”. ๋„์›€์ด ๋˜์…จ๊ธฐ๋ฅผ ๋ฐ”๋ž๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ 100๋ฒ ์ด์‹œ์Šคํฌ์ธํŠธ๋ฅผ ๊ฐ€์ •ํ•  ๋•Œ ๊ทธ ์ˆ˜์น˜๋Š” ์ƒ๋Œ€์ ์œผ๋กœ ์ž‘๊ณ  ๊ฐ์†Œํ•˜๋Š” ์ถ”์„ธ๋ผ๋Š” ์ ์„ ํ™•์ธํ•˜์‹ค ์ˆ˜ ์žˆ์„ ๊ฒ๋‹ˆ๋‹ค.
Gerard Cassidy: RBC Capital Markets, Research Division And then as a follow-up question, there's been a lot of discussion on other calls today and amongst investors about loans to non-depository financial institutions, especially since -- when you look at the industry, it's more than doubled in about 5 years, and rapid loan growth is always something we want to pay attention to. Can you -- and you guys have, according to the regulatory filings at the end of the second quarter, about $104 billion here. Can you give us some color or insights into the different lines that you lend into, and how comfortable you are with this credit?**Gerard Cassidy:** ํ›„์† ์งˆ๋ฌธ์œผ๋กœ, ์˜ค๋Š˜ ๋‹ค๋ฅธ ์ปจํผ๋Ÿฐ์Šค ์ฝœ๋“ค๊ณผ ํˆฌ์ž์ž๋“ค ์‚ฌ์ด์—์„œ ๋น„์˜ˆ๊ธˆ ๊ธˆ์œต๊ธฐ๊ด€์— ๋Œ€ํ•œ ๋Œ€์ถœ์— ๊ด€ํ•ด ๋งŽ์€ ๋…ผ์˜๊ฐ€ ์žˆ์—ˆ์Šต๋‹ˆ๋‹ค. ํŠนํžˆ ์—…๊ณ„ ์ „์ฒด์ ์œผ๋กœ ๋ณด๋ฉด ์•ฝ 5๋…„ ๋งŒ์— ๋‘ ๋ฐฐ ์ด์ƒ ์ฆ๊ฐ€ํ–ˆ๊ณ , ๊ธ‰์†ํ•œ ๋Œ€์ถœ ์ฆ๊ฐ€๋Š” ํ•ญ์ƒ ์ฃผ์˜ ๊นŠ๊ฒŒ ์‚ดํŽด๋ด์•ผ ํ•  ๋ถ€๋ถ„์ด๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค. 2๋ถ„๊ธฐ ๋ง ๊ทœ์ œ ๋‹น๊ตญ ์ œ์ถœ ์„œ๋ฅ˜์— ๋”ฐ๋ฅด๋ฉด ๊ท€ํ–‰์ด ์•ฝ 1,040์–ต ๋‹ฌ๋Ÿฌ ๊ทœ๋ชจ๋ฅผ ๋ณด์œ ํ•˜๊ณ  ์žˆ๋Š”๋ฐ, ๋Œ€์ถœํ•˜๊ณ  ์žˆ๋Š” ๋‹ค์–‘ํ•œ ๋ถ„์•ผ๋“ค๊ณผ ์ด ์‹ ์šฉ์— ๋Œ€ํ•ด ์–ผ๋งˆ๋‚˜ ์•ˆ์‹ฌํ•˜๊ณ  ๊ณ„์‹ ์ง€์— ๋Œ€ํ•œ ๊ฒฌํ•ด๋‚˜ ํ†ต์ฐฐ์„ ๋ง์”€ํ•ด ์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”?
Chief Financial Officer: Sure. So the first thing I'd point out is that this NBFI disclosure that all the banks do in the Y-9C consists of a very broad set of exposures. It includes private credit, but it is very broad. The second point I'd make is that it's primarily made up of securitization exposures with diversified collateral pools. So there's some consumer-related mortgage, credit card, audit, there's some corporate related that includes the private credit or broadly syndicated. There's some commercial real estate. All of that is kind of captured in this NBFI category. Overall, I would say the NBFI exposure is predominantly investment grade. So that's a consistent theme for us as a firm, certainly is the case as it relates to how it's reflected in this disclosure. That means we're working with top-tier asset managers that are sponsors for private credit or established consumer platforms. We're maintaining collateral pools that are well diversified with concentration limits. We're ensuring that there are structural protections, including ample subordination that helps to result in the high investment-grade attachment point. And we're monitoring all the underlying collateral, and we have transparency at the loan-by-loan level. And so when I kind of take a step back and look at that, we're very selective from a risk perspective as to how we play across all of these subcategories, but particularly as it relates to private credit. And I think the key takeaway is that, that category is very broad.**Chief Financial Officer:** ๋„ค, ๋จผ์ € ๋ง์”€๋“œ๋ฆฌ๊ณ  ์‹ถ์€ ๊ฒƒ์€ ๋ชจ๋“  ์€ํ–‰์ด Y-9C์—์„œ ๊ณต์‹œํ•˜๋Š” ์ด NBFI ์ต์Šคํฌ์ €๋Š” ๋งค์šฐ ๊ด‘๋ฒ”์œ„ํ•œ ์ต์Šคํฌ์ € ์ง‘ํ•ฉ์œผ๋กœ ๊ตฌ์„ฑ๋˜์–ด ์žˆ๋‹ค๋Š” ์ ์ž…๋‹ˆ๋‹ค. ํ”„๋ผ์ด๋น— ํฌ๋ ˆ๋”ง๋„ ํฌํ•จ๋˜์–ด ์žˆ์ง€๋งŒ ๋ฒ”์œ„๊ฐ€ ๋งค์šฐ ๋„“์Šต๋‹ˆ๋‹ค.

๋‘ ๋ฒˆ์งธ๋กœ ๋ง์”€๋“œ๋ฆด ์ ์€ ์ด๊ฒƒ์ด ์ฃผ๋กœ ๋‹ค์–‘ํ•œ ๋‹ด๋ณด ํ’€์„ ๊ฐ€์ง„ ์ฆ๊ถŒํ™” ์ต์Šคํฌ์ €๋กœ ๊ตฌ์„ฑ๋˜์–ด ์žˆ๋‹ค๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์†Œ๋น„์ž ๊ด€๋ จ์œผ๋กœ๋Š” ๋ชจ๊ธฐ์ง€, ์‹ ์šฉ์นด๋“œ, ์ž๋™์ฐจ ๋Œ€์ถœ์ด ์žˆ๊ณ , ๊ธฐ์—… ๊ด€๋ จ์œผ๋กœ๋Š” ํ”„๋ผ์ด๋น— ํฌ๋ ˆ๋”ง์ด๋‚˜ ๊ด‘๋ฒ”์œ„ ์‹ ๋””์ผ€์ดํŠธ ๋Œ€์ถœ์ด ํฌํ•จ๋ฉ๋‹ˆ๋‹ค. ์ƒ์—…์šฉ ๋ถ€๋™์‚ฐ๋„ ์ผ๋ถ€ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด ๋ชจ๋“  ๊ฒƒ๋“ค์ด NBFI ์นดํ…Œ๊ณ ๋ฆฌ์— ํฌํ•จ๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค.

์ „๋ฐ˜์ ์œผ๋กœ NBFI ์ต์Šคํฌ์ €๋Š” ์ฃผ๋กœ ํˆฌ์ž๋“ฑ๊ธ‰(investment grade)์ด๋ผ๊ณ  ๋ง์”€๋“œ๋ฆด ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ์ด๋Š” ์ €ํฌ ํšŒ์‚ฌ์˜ ์ผ๊ด€๋œ ํ…Œ๋งˆ์ด๋ฉฐ, ์ด๋ฒˆ ๊ณต์‹œ์— ๋ฐ˜์˜๋œ ๋‚ด์šฉ๊ณผ๋„ ํ™•์‹คํžˆ ์ผ์น˜ํ•ฉ๋‹ˆ๋‹ค. ์ด๋Š” ์‚ฌ๋ชจ ์‹ ์šฉ(private credit)์˜ ์Šคํฐ์„œ์ด๊ฑฐ๋‚˜ ๊ธฐ์กด ์†Œ๋น„์ž ํ”Œ๋žซํผ์„ ์šด์˜ํ•˜๋Š” ์ตœ์ƒ๊ธ‰ ์ž์‚ฐ์šด์šฉ์‚ฌ๋“ค๊ณผ ํ˜‘๋ ฅํ•˜๊ณ  ์žˆ๋‹ค๋Š” ์˜๋ฏธ์ž…๋‹ˆ๋‹ค. ์ง‘์ค‘๋„ ํ•œ๊ณ„๊ฐ€ ์žˆ๋Š” ์ž˜ ๋ถ„์‚ฐ๋œ ๋‹ด๋ณด ํ’€์„ ์œ ์ง€ํ•˜๊ณ  ์žˆ์œผ๋ฉฐ, ๋†’์€ ํˆฌ์ž๋“ฑ๊ธ‰ ๋ถ€์ฐฉ์ (attachment point)์„ ๋‹ฌ์„ฑํ•˜๋Š” ๋ฐ ๋„์›€์ด ๋˜๋Š” ์ถฉ๋ถ„ํ•œ ํ›„์ˆœ์œ„(subordination)๋ฅผ ํฌํ•จํ•œ ๊ตฌ์กฐ์  ๋ณดํ˜ธ์žฅ์น˜๋ฅผ ํ™•๋ณดํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ ๋ชจ๋“  ๊ธฐ์ดˆ ๋‹ด๋ณด๋ฅผ ๋ชจ๋‹ˆํ„ฐ๋งํ•˜๊ณ  ์žˆ์œผ๋ฉฐ, ๋Œ€์ถœ๋ณ„ ์ˆ˜์ค€์—์„œ ํˆฌ๋ช…์„ฑ์„ ํ™•๋ณดํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.

์ด๋Ÿฐ ๊ด€์ ์—์„œ ํ•œ ๊ฑธ์Œ ๋ฌผ๋Ÿฌ์„œ์„œ ๋ณด๋ฉด, ๋ชจ๋“  ํ•˜์œ„ ์นดํ…Œ๊ณ ๋ฆฌ, ํŠนํžˆ ์‚ฌ๋ชจ ์‹ ์šฉ๊ณผ ๊ด€๋ จํ•ด์„œ๋Š” ๋ฆฌ์Šคํฌ ๊ด€์ ์—์„œ ๋งค์šฐ ์„ ๋ณ„์ ์œผ๋กœ ์ ‘๊ทผํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ํ•ต์‹ฌ์€ ์ด ์นดํ…Œ๊ณ ๋ฆฌ๊ฐ€ ๋งค์šฐ ๊ด‘๋ฒ”์œ„ํ•˜๋‹ค๋Š” ์ ์ž…๋‹ˆ๋‹ค.
Operator: Your next question will come from Scott Siefers with Piper Sandler.**Operator:** ๋‹ค์Œ ์งˆ๋ฌธ์€ ํŒŒ์ดํผ ์ƒŒ๋“ค๋Ÿฌ์˜ ์Šค์ฝง ์‹œํผ์Šค๋‹˜๊ป˜์„œ ํ•ด์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๋‹ค.
Robert Siefers: Piper Sandler & Co., Research Division Mark, I was hoping you could expand a bit on the strategy in the card portfolio. I think with the Strata Card, you kind of left the impression that Citi is becoming a more visible competitor near the upper end. So is there a sort of a conscious change in the complexion of the card portfolio overall that we should expect to see evolve over the next few years? Or is this more just that you're kind of layering on a product that was a bit of a gap previously. What's the best way to think about that?**Robert Siefers:** ์นด๋“œ ํฌํŠธํด๋ฆฌ์˜ค ์ „๋žต์— ๋Œ€ํ•ด ์ข€ ๋” ์ž์„ธํžˆ ์„ค๋ช…ํ•ด ์ฃผ์‹ค ์ˆ˜ ์žˆ์„๊นŒ์š”? Strata Card์™€ ๊ด€๋ จํ•ด์„œ๋Š” ์”จํ‹ฐ๊ฐ€ ๊ณ ๊ธ‰ ์‹œ์žฅ์—์„œ ๋”์šฑ ๋ˆˆ์— ๋„๋Š” ๊ฒฝ์Ÿ์ž๊ฐ€ ๋˜๊ณ  ์žˆ๋‹ค๋Š” ์ธ์ƒ์„ ๋ฐ›์•˜์Šต๋‹ˆ๋‹ค. ๊ทธ๋ ‡๋‹ค๋ฉด ์•ž์œผ๋กœ ๋ช‡ ๋…„๊ฐ„ ์ „์ฒด ์นด๋“œ ํฌํŠธํด๋ฆฌ์˜ค ๊ตฌ์„ฑ์— ์˜์‹์ ์ธ ๋ณ€ํ™”๊ฐ€ ์žˆ์„ ๊ฒƒ์œผ๋กœ ์˜ˆ์ƒํ•ด์•ผ ํ• ๊นŒ์š”? ์•„๋‹ˆ๋ฉด ์ด์ „์— ๊ณต๋ฐฑ์ด์—ˆ๋˜ ์ƒํ’ˆ์„ ๋‹จ์ˆœํžˆ ์ถ”๊ฐ€ํ•˜๋Š” ๊ฒƒ์ผ๊นŒ์š”? ์–ด๋–ป๊ฒŒ ์ดํ•ดํ•˜๋Š” ๊ฒƒ์ด ๊ฐ€์žฅ ์ข‹์„๊นŒ์š”?
CEO & Director: So I think the first thing you center around is we're a leader in payments and lending today top 3 rank with the U.S. card balances. And we're growing our position by launching competitive innovations and new capabilities. And as you see, we -- you've seen a considerable expansion in our branded cards product and offering suite this year. So we reentered the Premium Rewards segment with the Citi Strata Elite that's had a very strong reception in the market. We refreshed the value proposition in Costco portfolio. We've begun to roll out the new and very unique, pretty exciting capabilities, thanks to our partnership with American Airlines like the Points Transfer with our branded card portfolio and our own proprietary cards. And as I have hinted, the team will shortly be announcing additional new offerings in particular, as we expand our partnership with American Airlines. I think you can expect to see more growth in the co-brand space versus the private label space. And we're also investing significantly in AI capabilities to help us better serve our customers, also manage risk better and drive efficiencies. And so I think in all of this area, you're seeing us very much on the front foot building out the ecosystems around our COGS capabilities and being at the forefront of a lot of the innovation in AI and the like and applying it for our clients' benefit and for the shareholders' benefit. So I'm excited by what we've got coming up. We'll also have the acquisition of the Barclays portfolio in the second quarter next year, which will be a nice boost to the scale of the franchise as well. Lots of good stuff going on.**CEO & Director:** ๋จผ์ € ์ €ํฌ๋Š” ํ˜„์žฌ ๊ฒฐ์ œ ๋ฐ ๋Œ€์ถœ ๋ถ„์•ผ์˜ ์„ ๋„๊ธฐ์—…์ด๋ฉฐ, ๋ฏธ๊ตญ ์นด๋“œ ์ž”์•ก ๊ธฐ์ค€์œผ๋กœ ์ƒ์œ„ 3์œ„ ์•ˆ์— ๋žญํฌ๋˜์–ด ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ๊ฒฝ์Ÿ๋ ฅ ์žˆ๋Š” ํ˜์‹ ๊ณผ ์ƒˆ๋กœ์šด ์—ญ๋Ÿ‰์„ ์ถœ์‹œํ•˜์—ฌ ์ €ํฌ ํฌ์ง€์…˜์„ ๋”์šฑ ๊ฐ•ํ™”ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋ณด์‹œ๋‹ค์‹œํ”ผ ์˜ฌํ•ด ๋ธŒ๋žœ๋“œ ์นด๋“œ ์ƒํ’ˆ๊ณผ ์„œ๋น„์Šค ์ œํ’ˆ๊ตฐ์—์„œ ์ƒ๋‹นํ•œ ํ™•์žฅ์„ ์ด๋ฃจ์—ˆ์Šต๋‹ˆ๋‹ค.

์‹œํ‹ฐ ์ŠคํŠธ๋ผํƒ€ ์—˜๋ฆฌํŠธ(Citi Strata Elite)๋กœ ํ”„๋ฆฌ๋ฏธ์—„ ๋ฆฌ์›Œ๋“œ ์„ธ๊ทธ๋จผํŠธ์— ์žฌ์ง„์ž…ํ–ˆ๋Š”๋ฐ, ์‹œ์žฅ์—์„œ ๋งค์šฐ ์ข‹์€ ๋ฐ˜์‘์„ ์–ป๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ฝ”์ŠคํŠธ์ฝ” ํฌํŠธํด๋ฆฌ์˜ค์˜ ๊ฐ€์น˜ ์ œ์•ˆ๋„ ์ƒˆ๋กญ๊ฒŒ ๊ฐœ์„ ํ–ˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์•„๋ฉ”๋ฆฌ์นธ ํ•ญ๊ณต๊ณผ์˜ ํŒŒํŠธ๋„ˆ์‹ญ ๋•๋ถ„์— ๋ธŒ๋žœ๋“œ ์นด๋“œ ํฌํŠธํด๋ฆฌ์˜ค์™€ ์ž์ฒด ๋…์  ์นด๋“œ์—์„œ ํฌ์ธํŠธ ์ด์ „(Points Transfer) ๊ฐ™์€ ์ƒˆ๋กญ๊ณ  ๋งค์šฐ ๋…ํŠนํ•˜๋ฉฐ ํฅ๋ฏธ๋กœ์šด ๊ธฐ๋Šฅ๋“ค์„ ์ถœ์‹œํ•˜๊ธฐ ์‹œ์ž‘ํ–ˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์ œ๊ฐ€ ์•”์‹œํ–ˆ๋“ฏ์ด, ํŒ€์—์„œ๋Š” ๊ณง ์ถ”๊ฐ€์ ์ธ ์ƒˆ๋กœ์šด ์ƒํ’ˆ๋“ค์„ ๋ฐœํ‘œํ•  ์˜ˆ์ •์ž…๋‹ˆ๋‹ค. ํŠนํžˆ ์•„๋ฉ”๋ฆฌ์นธ ํ•ญ๊ณต๊ณผ์˜ ํŒŒํŠธ๋„ˆ์‹ญ์„ ํ™•๋Œ€ํ•˜๋ฉด์„œ ๋ง์ด์ฃ . ํ”„๋ผ์ด๋น— ๋ผ๋ฒจ ์˜์—ญ๋ณด๋‹ค๋Š” ์ฝ”๋ธŒ๋žœ๋“œ ์˜์—ญ์—์„œ ๋” ๋งŽ์€ ์„ฑ์žฅ์„ ๊ธฐ๋Œ€ํ•˜์‹ค ์ˆ˜ ์žˆ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค.

๋˜ํ•œ ๊ณ ๊ฐ ์„œ๋น„์Šค ๊ฐœ์„ , ๋ฆฌ์Šคํฌ ๊ด€๋ฆฌ ๊ฐ•ํ™”, ๊ทธ๋ฆฌ๊ณ  ํšจ์œจ์„ฑ ์ฆ๋Œ€๋ฅผ ์œ„ํ•ด AI ์—ญ๋Ÿ‰์— ์ƒ๋‹นํ•œ ํˆฌ์ž๋ฅผ ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ด ๋ชจ๋“  ์˜์—ญ์—์„œ ์ €ํฌ๋Š” COGS ์—ญ๋Ÿ‰์„ ์ค‘์‹ฌ์œผ๋กœ ํ•œ ์ƒํƒœ๊ณ„๋ฅผ ๊ตฌ์ถ•ํ•˜๋Š” ๋ฐ ๋งค์šฐ ์ ๊ทน์ ์œผ๋กœ ๋‚˜์„œ๊ณ  ์žˆ์œผ๋ฉฐ, AI ๋“ฑ์˜ ํ˜์‹  ๊ธฐ์ˆ  ์ตœ์ „์„ ์—์„œ ์ด๋ฅผ ๊ณ ๊ฐ๊ณผ ์ฃผ์ฃผ๋“ค์˜ ์ด์ต์„ ์œ„ํ•ด ํ™œ์šฉํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์•ž์œผ๋กœ ๋‹ค๊ฐ€์˜ฌ ๊ฒƒ๋“ค์ด ๋งค์šฐ ๊ธฐ๋Œ€๋ฉ๋‹ˆ๋‹ค. ๋‚ด๋…„ 2๋ถ„๊ธฐ์—๋Š” ๋ฐ”ํด๋ ˆ์ด์Šค ํฌํŠธํด๋ฆฌ์˜ค ์ธ์ˆ˜๋„ ์žˆ์„ ์˜ˆ์ •์ธ๋ฐ, ์ด๋Š” ํ”„๋žœ์ฐจ์ด์ฆˆ ๊ทœ๋ชจ์— ์ƒ๋‹นํ•œ ๋„์›€์ด ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค. ์ •๋ง ๋งŽ์€ ์ข‹์€ ์ผ๋“ค์ด ์ง„ํ–‰๋˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค.
Operator: Your next question will come from Chris McGratty KBW.**Operator:** ๋‹ค์Œ ์งˆ๋ฌธ์€ KBW์˜ ํฌ๋ฆฌ์Šค ๋งฅ๊ทธ๋ž˜ํ‹ฐ๋‹˜๊ป˜์„œ ํ•ด์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๋‹ค.
Christopher McGratty: Keefe, Bruyette, & Woods, Inc., Research Division Building on Ebrahim's question on Slide 4 on operating leverage. You touched on wealth, Jane. That was helpful. Can you speak to the sustainability or perhaps source of improvement in operating leverage by segment as you near the 10% to 11% goal for ROE next year?**Christopher McGratty:** 4ํŽ˜์ด์ง€์˜ ์šด์˜ ๋ ˆ๋ฒ„๋ฆฌ์ง€์— ๋Œ€ํ•œ ์—๋ธŒ๋ผํž˜์˜ ์งˆ๋ฌธ์— ์ด์–ด์„œ ๋ง์”€๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค. ์ œ์ธ, ์›ฐ์Šค ๋ถ€๋ฌธ์— ๋Œ€ํ•ด ์–ธ๊ธ‰ํ•ด์ฃผ์‹  ๊ฒƒ์ด ๋„์›€์ด ๋˜์—ˆ์Šต๋‹ˆ๋‹ค. ๋‚ด๋…„ ROE 10~11% ๋ชฉํ‘œ์— ๊ทผ์ ‘ํ•ด ๊ฐ€๋ฉด์„œ, ๋ถ€๋ฌธ๋ณ„ ์šด์˜ ๋ ˆ๋ฒ„๋ฆฌ์ง€ ๊ฐœ์„ ์˜ ์ง€์†๊ฐ€๋Šฅ์„ฑ์ด๋‚˜ ๊ฐœ์„  ์›์ฒœ์— ๋Œ€ํ•ด ๋ง์”€ํ•ด ์ฃผ์‹ค ์ˆ˜ ์žˆ๋‚˜์š”?
CEO & Director: Well, as we look at it, it's fairly simple in terms of services, as we say. We continue to grow the fee revenues. We're continuing to grow the volume, acquiring new clients and existing clients. And also, on the market side, you've seen us be very disciplined there, where we're looking at the revenue growth potential that comes particularly in prime. You're seeing us in financing and in securitization that's helping. Wealth, we talked about. In USPB. It's going to be the growth coming partly from the Barclays portfolio as well as from the product innovations and really driving customer engagement as well as new customers -- as well as bringing new customers in. And then you've got synergies across the businesses like the Alpha trades we're seeing between markets and banking to way referrals that we were talking about between wealth and other businesses and the like. And then Mark layed out, I think, very succinctly the efficiencies that we're going to continue to be driving on the operational efficiency side. So I think you've got a story of both revenue growth, investment in the businesses, and, as Mark said, continued productivity improvement. And they'll be common across the board.**CEO & Director:** ์„œ๋น„์Šค ์ธก๋ฉด์—์„œ ๋ณด๋ฉด ์ƒ๋‹นํžˆ ๋‹จ์ˆœํ•ฉ๋‹ˆ๋‹ค. ์ˆ˜์ˆ˜๋ฃŒ ์ˆ˜์ต์„ ์ง€์†์ ์œผ๋กœ ๋Š˜๋ ค๊ฐ€๊ณ  ์žˆ๊ณ , ๊ฑฐ๋ž˜๋Ÿ‰๋„ ๊ณ„์† ์ฆ๊ฐ€์‹œํ‚ค๋ฉด์„œ ์‹ ๊ทœ ๊ณ ๊ฐ๊ณผ ๊ธฐ์กด ๊ณ ๊ฐ์„ ํ™•๋ณดํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋˜ํ•œ ์‹œ์žฅ ๋ถ€๋ฌธ์—์„œ๋Š” ์ €ํฌ๊ฐ€ ๋งค์šฐ ๊ทœ์œจ ์žˆ๊ฒŒ ์ ‘๊ทผํ•˜๊ณ  ์žˆ๋Š” ๋ชจ์Šต์„ ๋ณด์…จ์„ ํ…๋ฐ, ํŠนํžˆ ํ”„๋ผ์ž„(prime) ๋ถ€๋ฌธ์—์„œ ๋‚˜์˜ค๋Š” ์ˆ˜์ต ์„ฑ์žฅ ์ž ์žฌ๋ ฅ์„ ์ฃผ๋ชฉํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ํŒŒ์ด๋‚ธ์‹ฑ๊ณผ ์ฆ๊ถŒํ™” ๋ถ€๋ฌธ์—์„œ๋„ ๋„์›€์ด ๋˜๊ณ  ์žˆ๊ณ ์š”. ์›ฐ์Šค(Wealth) ๋ถ€๋ฌธ์€ ์•ž์„œ ๋ง์”€๋“œ๋ ธ๊ณ , USPB์—์„œ๋Š” ๋ฐ”ํด๋ฆฌ์Šค ํฌํŠธํด๋ฆฌ์˜ค๋ฟ๋งŒ ์•„๋‹ˆ๋ผ ์ƒํ’ˆ ํ˜์‹ ์„ ํ†ตํ•œ ์„ฑ์žฅ์ด ์žˆ์„ ๊ฒƒ์ด๋ฉฐ, ๊ณ ๊ฐ ์ฐธ์—ฌ๋„๋ฅผ ๋†’์ด๊ณ  ์‹ ๊ทœ ๊ณ ๊ฐ ์œ ์น˜์—๋„ ์ง‘์ค‘ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  ์‹œ์žฅ๊ณผ ๋ฑ…ํ‚น ์‚ฌ์—… ๊ฐ„์— ๋ณด๊ณ  ์žˆ๋Š” ์•ŒํŒŒ ํŠธ๋ ˆ์ด๋“œ(Alpha trades)๋‚˜ ์›ฐ์Šค ๋งค๋‹ˆ์ง€๋จผํŠธ์™€ ๋‹ค๋ฅธ ์‚ฌ์—…๋ถ€ ๊ฐ„์˜ ๊ณ ๊ฐ ์ถ”์ฒœ ๊ฐ™์€ ์‚ฌ์—…๋ถ€ ๊ฐ„ ์‹œ๋„ˆ์ง€ ํšจ๊ณผ๋„ ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ฆฌ๊ณ  Mark์ด ์šด์˜ ํšจ์œจ์„ฑ ์ธก๋ฉด์—์„œ ์ง€์†์ ์œผ๋กœ ์ถ”์ง„ํ•  ํšจ์œจ์„ฑ ๊ฐœ์„ ์— ๋Œ€ํ•ด ๋งค์šฐ ๊ฐ„๊ฒฐํ•˜๊ฒŒ ์„ค๋ช…ํ–ˆ๋‹ค๊ณ  ์ƒ๊ฐํ•ฉ๋‹ˆ๋‹ค. ๋”ฐ๋ผ์„œ ๋งค์ถœ ์„ฑ์žฅ, ์‚ฌ์—… ํˆฌ์ž, ๊ทธ๋ฆฌ๊ณ  Mark์ด ๋งํ•œ ์ง€์†์ ์ธ ์ƒ์‚ฐ์„ฑ ํ–ฅ์ƒ์ด๋ผ๋Š” ์Šคํ† ๋ฆฌ๊ฐ€ ์žˆ๋‹ค๊ณ  ๋ด…๋‹ˆ๋‹ค. ์ด๋Ÿฐ ๊ฒƒ๋“ค์€ ๋ชจ๋“  ๋ถ€๋ฌธ์— ๊ณตํ†ต์ ์œผ๋กœ ์ ์šฉ๋  ๊ฒƒ์ž…๋‹ˆ๋‹ค.
Chief Financial Officer: Yes, I think you can expect, obviously, we are targeting positive operating leverage for the full firm in 2026. You should expect that across most of the segments. If you don't see it in a segment, it's likely because we're leaning in on investments there. But generally speaking, the positive operating leverage for the full year, we should continue to see good momentum there. So we'll give you more color on that at the Investor Day in terms of how we think about it. But with all of these businesses driving improved return in 2026, that's likely to be how it plays out. I'd be careful on the quarterly look at that. For example, a markets business, for example, in the fourth quarter, where we see downward pressure on the top line, there could be a quarterly dynamic there. But again, I'd point you to a really strong year-to-date across every one of these segments, and as this chart points out, consecutive quarters, of positive operating leverage. And I'll just remind you that continued top line momentum we certainly expect, but the need to invest is what's going to drive those improved returns beyond '26.**Chief Financial Officer:** ๋„ค, ๋‹น์—ฐํžˆ 2026๋…„ ์ „์‚ฌ ์ฐจ์›์—์„œ ๊ธ์ •์ ์ธ ์˜์—… ๋ ˆ๋ฒ„๋ฆฌ์ง€(operating leverage)๋ฅผ ๋ชฉํ‘œ๋กœ ํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๋Œ€๋ถ€๋ถ„์˜ ์‚ฌ์—…๋ถ€๋ฌธ์—์„œ ์ด๋ฅผ ๊ธฐ๋Œ€ํ•˜์‹ค ์ˆ˜ ์žˆ์„ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ๋งŒ์•ฝ ํŠน์ • ๋ถ€๋ฌธ์—์„œ ์ด๋ฅผ ๋ณด์ง€ ๋ชปํ•˜์‹ ๋‹ค๋ฉด, ์•„๋งˆ๋„ ํ•ด๋‹น ๋ถ€๋ฌธ์— ํˆฌ์ž๋ฅผ ๋Š˜๋ฆฌ๊ณ  ์žˆ๊ธฐ ๋•Œ๋ฌธ์ผ ๊ฒƒ์ž…๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ์ผ๋ฐ˜์ ์œผ๋กœ ์—ฐ๊ฐ„ ๊ธฐ์ค€ ๊ธ์ •์ ์ธ ์˜์—… ๋ ˆ๋ฒ„๋ฆฌ์ง€์— ๋Œ€ํ•ด์„œ๋Š” ์ข‹์€ ๋ชจ๋ฉ˜ํ…€์ด ์ง€์†๋  ๊ฒƒ์œผ๋กœ ๋ณด๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ธ๋ฒ ์Šคํ„ฐ ๋ฐ์ด์—์„œ ์ด์— ๋Œ€ํ•œ ๋” ์ž์„ธํ•œ ์„ค๋ช…์„ ๋“œ๋ฆด ์˜ˆ์ •์ž…๋‹ˆ๋‹ค.

๋ชจ๋“  ์‚ฌ์—…๋ถ€๋ฌธ์ด 2026๋…„์— ๊ฐœ์„ ๋œ ์ˆ˜์ต๋ฅ ์„ ๊ฒฌ์ธํ•  ๊ฒƒ์ด๊ธฐ ๋•Œ๋ฌธ์— ๊ทธ๋Ÿฐ ๋ฐฉํ–ฅ์œผ๋กœ ์ „๊ฐœ๋  ๊ฐ€๋Šฅ์„ฑ์ด ๋†’์Šต๋‹ˆ๋‹ค. ๋‹ค๋งŒ ๋ถ„๊ธฐ๋ณ„๋กœ๋Š” ์‹ ์ค‘ํ•˜๊ฒŒ ๋ด์•ผ ํ•  ๊ฒƒ ๊ฐ™์Šต๋‹ˆ๋‹ค. ์˜ˆ๋ฅผ ๋“ค์–ด ๋งˆ์ผ“ ์‚ฌ์—…์˜ ๊ฒฝ์šฐ 4๋ถ„๊ธฐ์— ๋งค์ถœ ์ƒ๋‹จ์— ํ•˜ํ–ฅ ์••๋ ฅ์ด ์žˆ์„ ๋•Œ ๋ถ„๊ธฐ๋ณ„ ๋ณ€๋™์„ฑ์ด ์žˆ์„ ์ˆ˜ ์žˆ์Šต๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ๋‹ค์‹œ ๋ง์”€๋“œ๋ฆฌ๋ฉด, ๋ชจ๋“  ๋ถ€๋ฌธ์—์„œ ์—ฐ์ดˆ ๋Œ€๋น„ ์ •๋ง ๊ฐ•๋ ฅํ•œ ์‹ค์ ์„ ๋ณด์ด๊ณ  ์žˆ๊ณ , ์ด ์ฐจํŠธ์—์„œ ๋ณด์‹œ๋Š” ๋ฐ”์™€ ๊ฐ™์ด ์—ฐ์†์ ์ธ ๋ถ„๊ธฐ๋ณ„ ๊ธ์ •์ ์ธ ์˜์—… ๋ ˆ๋ฒ„๋ฆฌ์ง€๋ฅผ ๋‹ฌ์„ฑํ•˜๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ์ง€์†์ ์ธ ๋งค์ถœ ์„ฑ์žฅ ๋ชจ๋ฉ˜ํ…€์€ ๋ถ„๋ช…ํžˆ ๊ธฐ๋Œ€ํ•˜๊ณ  ์žˆ์ง€๋งŒ, 26๋…„ ์ดํ›„ ๊ฐœ์„ ๋œ ์ˆ˜์ต๋ฅ ์„ ๊ฒฌ์ธํ•˜๊ธฐ ์œ„ํ•ด์„œ๋Š” ํˆฌ์ž๊ฐ€ ํ•„์š”ํ•˜๋‹ค๋Š” ์ ์„ ๋‹ค์‹œ ํ•œ๋ฒˆ ๋ง์”€๋“œ๋ฆฌ๊ณ  ์‹ถ์Šต๋‹ˆ๋‹ค.
Operator: Your final question will come from Mike Mayo with Wells Fargo.**Operator:** ๋งˆ์ง€๋ง‰ ์งˆ๋ฌธ์€ ์›ฐ์ŠคํŒŒ๊ณ ์˜ ๋งˆ์ดํฌ ๋ฉ”์ด์š”๋‹˜๊ป˜์„œ ํ•ด์ฃผ์‹œ๊ฒ ์Šต๋‹ˆ๋‹ค.
Michael Mayo: Wells Fargo Securities, LLC, Research Division One more for Jane. How do you balance between celebrating wins and ensuring your team keep the intensity on for all the hard work ahead? I guess I heard a story that people are celebrating when the stock hit $100 a share, which I can understand you met recent targets, you made progress with the transformation, you have a new team in place. But for those who've been around for a long while, we wouldn't want you to miss the force for the trees. The returns are still under 10%, efficiency still over 60%, the stock still has underperformed this decade. So I just thought that sort of celebration may have been premature, but you do want to celebrate the wind. So how are you ensuring that intensity remains at Citi?**Michael Mayo:** ์ œ์ธ์—๊ฒŒ ํ•œ ๊ฐ€์ง€ ๋” ์งˆ๋ฌธ๋“œ๋ฆฌ๊ฒ ์Šต๋‹ˆ๋‹ค. ์„ฑ๊ณผ๋ฅผ ์ถ•ํ•˜ํ•˜๋Š” ๊ฒƒ๊ณผ ์•ž์œผ๋กœ ํ•ด์•ผ ํ•  ํž˜๋“  ์ผ๋“ค์— ๋Œ€ํ•ด ํŒ€์ด ๊ณ„์† ์ง‘์ค‘๋ ฅ์„ ์œ ์ง€ํ•˜๋„๋ก ํ•˜๋Š” ๊ฒƒ ์‚ฌ์ด์˜ ๊ท ํ˜•์„ ์–ด๋–ป๊ฒŒ ๋งž์ถ”๊ณ  ๊ณ„์‹ ๊ฐ€์š”? ์ฃผ๊ฐ€๊ฐ€ ์ฃผ๋‹น 100๋‹ฌ๋Ÿฌ๋ฅผ ๊ธฐ๋กํ–ˆ์„ ๋•Œ ์‚ฌ๋žŒ๋“ค์ด ์ถ•ํ•˜ํ–ˆ๋‹ค๋Š” ์ด์•ผ๊ธฐ๋ฅผ ๋“ค์—ˆ๋Š”๋ฐ, ์ตœ๊ทผ ๋ชฉํ‘œ๋ฅผ ๋‹ฌ์„ฑํ•˜๊ณ  ๋ณ€ํ˜์—์„œ ์ง„์ „์„ ์ด๋ค˜์œผ๋ฉฐ ์ƒˆ๋กœ์šด ํŒ€์ด ๊ตฌ์„ฑ๋œ ๊ฒƒ์„ ๊ณ ๋ คํ•˜๋ฉด ์ดํ•ดํ•  ๋งŒํ•ฉ๋‹ˆ๋‹ค. ํ•˜์ง€๋งŒ ์˜ค๋žซ๋™์•ˆ ์ง€์ผœ๋ด ์˜จ ์‚ฌ๋žŒ๋“ค ์ž…์žฅ์—์„œ๋Š” ๋‚˜๋ฌด๋งŒ ๋ณด๊ณ  ์ˆฒ์„ ๋†“์น˜๋Š” ์ผ์ด ์—†์—ˆ์œผ๋ฉด ํ•ฉ๋‹ˆ๋‹ค. ์ˆ˜์ต๋ฅ ์€ ์—ฌ์ „ํžˆ 10% ๋ฏธ๋งŒ์ด๊ณ , ํšจ์œจ์„ฑ์€ ์—ฌ์ „ํžˆ 60%๋ฅผ ๋„˜๊ณ  ์žˆ์œผ๋ฉฐ, ์ฃผ๊ฐ€๋Š” ์ด๋ฒˆ 10๋…„๊ฐ„ ์—ฌ์ „ํžˆ ์ €์กฐํ•œ ์„ฑ๊ณผ๋ฅผ ๋ณด์ด๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ž˜์„œ ๊ทธ๋Ÿฐ ์ถ•ํ•˜๊ฐ€ ์‹œ๊ธฐ์ƒ์กฐ์˜€์„ ์ˆ˜๋„ ์žˆ๋‹ค๊ณ  ์ƒ๊ฐํ•˜์ง€๋งŒ, ์„ฑ๊ณผ๋Š” ์ถ•ํ•˜ํ•ด์•ผ ํ•˜๋Š” ๊ฒƒ๋„ ๋งž์Šต๋‹ˆ๋‹ค. ๊ทธ๋ ‡๋‹ค๋ฉด ์‹œํ‹ฐ์—์„œ ์ด๋Ÿฐ ์ง‘์ค‘๋ ฅ์„ ์–ด๋–ป๊ฒŒ ๊ณ„์† ์œ ์ง€ํ•˜๊ณ  ๊ณ„์‹ ๊ฐ€์š”?
CEO & Director: Okay. It was a milestone moment for us and an important one for everyone as we go down this journey. To me, it's always there are way points and there are destinations. The destination is the one that we're excited about. And as I said at the top of the call, there is tremendous upside ahead for us. And so we're very motivated by the opportunities that are ahead of us. We've got a long list of them by the different businesses. We can't wait to tell that story at the Investor Day by each of the businesses and for the firm overall because all these different elements come together. But there isn't, I think, a single person in our firm that feels that we are declaring victory. We've still got a long way to go. It's great to have the momentum behind us. It won't be a linear path, but we are really excited to be so laser-focused on the opportunities and the upside that still remains and relentless in our execution against them.**CEO & Director:** ์ €ํฌ์—๊ฒŒ๋Š” ์ด์ •ํ‘œ๊ฐ€ ๋˜๋Š” ์ˆœ๊ฐ„์ด์—ˆ๊ณ , ์ด ์—ฌ์ •์„ ํ•จ๊ป˜ํ•˜๋Š” ๋ชจ๋“  ์‚ฌ๋žŒ๋“ค์—๊ฒŒ ์ค‘์š”ํ•œ ์ˆœ๊ฐ„์ด์—ˆ์Šต๋‹ˆ๋‹ค. ์ œ๊ฐ€ ๋ณด๊ธฐ์—๋Š” ํ•ญ์ƒ ๊ฒฝ์œ ์ง€์™€ ๋ชฉ์ ์ง€๊ฐ€ ์žˆ์Šต๋‹ˆ๋‹ค. ๋ชฉ์ ์ง€์•ผ๋ง๋กœ ์ €ํฌ๊ฐ€ ๊ธฐ๋Œ€ํ•˜๊ณ  ์žˆ๋Š” ๊ฒƒ์ž…๋‹ˆ๋‹ค. ํ†ตํ™” ์ดˆ๋ฐ˜์— ๋ง์”€๋“œ๋ ธ๋“ฏ์ด, ์ €ํฌ ์•ž์—๋Š” ์—„์ฒญ๋‚œ ์ƒ์Šน ์—ฌ๋ ฅ์ด ์žˆ์Šต๋‹ˆ๋‹ค. ๊ทธ๋ž˜์„œ ์•ž์œผ๋กœ์˜ ๊ธฐํšŒ๋“ค์— ๋Œ€ํ•ด ๋งค์šฐ ์˜์š•์ ์ž…๋‹ˆ๋‹ค. ๊ฐ ์‚ฌ์—…๋ถ€๋ณ„๋กœ ๊ธด ๊ธฐํšŒ ๋ชฉ๋ก์„ ๊ฐ€์ง€๊ณ  ์žˆ์Šต๋‹ˆ๋‹ค. ํˆฌ์ž์ž์˜ ๋‚ ์— ๊ฐ ์‚ฌ์—…๋ถ€๋ณ„๋กœ, ๊ทธ๋ฆฌ๊ณ  ํšŒ์‚ฌ ์ „์ฒด์ ์œผ๋กœ ์ด ์ด์•ผ๊ธฐ๋ฅผ ๋“ค๋ ค๋“œ๋ฆฌ๊ธฐ๋ฅผ ๊ธฐ๋Œ€ํ•ฉ๋‹ˆ๋‹ค. ์ด ๋ชจ๋“  ๋‹ค์–‘ํ•œ ์š”์†Œ๋“ค์ด ํ•˜๋‚˜๋กœ ํ•ฉ์ณ์ง€๊ธฐ ๋•Œ๋ฌธ์ž…๋‹ˆ๋‹ค.

ํ•˜์ง€๋งŒ ์ €ํฌ ํšŒ์‚ฌ์—์„œ ์Šน๋ฆฌ๋ฅผ ์„ ์–ธํ–ˆ๋‹ค๊ณ  ์ƒ๊ฐํ•˜๋Š” ์‚ฌ๋žŒ์€ ๋‹จ ํ•œ ๋ช…๋„ ์—†๋‹ค๊ณ  ๋ด…๋‹ˆ๋‹ค. ์•„์ง ๊ฐˆ ๊ธธ์ด ๋ฉ‰๋‹ˆ๋‹ค. ๋’ค์—์„œ ๋ฐ€์–ด์ฃผ๋Š” ๋ชจ๋ฉ˜ํ…€์ด ์žˆ๋‹ค๋Š” ๊ฒƒ์€ ์ข‹์€ ์ผ์ž…๋‹ˆ๋‹ค. ์„ ํ˜•์ ์ธ ๊ฒฝ๋กœ๋Š” ์•„๋‹ˆ๊ฒ ์ง€๋งŒ, ์—ฌ์ „ํžˆ ๋‚จ์•„์žˆ๋Š” ๊ธฐํšŒ๋“ค๊ณผ ์ƒ์Šน ์ž ์žฌ๋ ฅ์— ๋ ˆ์ด์ €์ฒ˜๋Ÿผ ์ง‘์ค‘ํ•˜๊ณ  ์ด๋ฅผ ์‹คํ–‰ํ•˜๋Š” ๋ฐ ์žˆ์–ด ๋ˆ์งˆ๊ธฐ๊ฒŒ ์ถ”์ง„ํ•ด ๋‚˜๊ฐˆ ์ˆ˜ ์žˆ๋‹ค๋Š” ์ ์—์„œ ์ •๋ง ๊ธฐ๋Œ€๊ฐ€ ํฝ๋‹ˆ๋‹ค.
Operator: There are no further questions. I'll turn the call over to Jen Landis for closing remarks.**Operator:** ๋” ์ด์ƒ ์งˆ๋ฌธ์ด ์—†์Šต๋‹ˆ๋‹ค. ๋งˆ๋ฌด๋ฆฌ ๋ฐœ์–ธ์„ ์œ„ํ•ด ์   ๋žœ๋””์Šค์—๊ฒŒ ๋งˆ์ดํฌ๋ฅผ ๋„˜๊ธฐ๊ฒ ์Šต๋‹ˆ๋‹ค.
Jennifer Landis: Head of Investor Relations Thank you very much for joining us. Please reach out if you have any follow-up questions. Thank you.**Jennifer Landis:** ์ฐธ์—ฌํ•ด ์ฃผ์…”์„œ ๋Œ€๋‹จํžˆ ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค. ์ถ”๊ฐ€ ์งˆ๋ฌธ์ด ์žˆ์œผ์‹œ๋ฉด ์–ธ์ œ๋“ ์ง€ ์—ฐ๋ฝ ์ฃผ์‹œ๊ธฐ ๋ฐ”๋ž๋‹ˆ๋‹ค. ๊ฐ์‚ฌํ•ฉ๋‹ˆ๋‹ค.
Operator: This concludes the Citi's Third Quarter 2025 Earnings Call. You may now disconnect.**Operator:** ์ด๊ฒƒ์œผ๋กœ ์”จํ‹ฐ์˜ 2025๋…„ 3๋ถ„๊ธฐ ์‹ค์  ๋ฐœํ‘œ๋ฅผ ๋งˆ์น˜๊ฒ ์Šต๋‹ˆ๋‹ค. ์ด์ œ ์—ฐ๊ฒฐ์„ ๋Š์œผ์…”๋„ ๋ฉ๋‹ˆ๋‹ค.

๐Ÿ“Œ ์š”์•ฝ

Here's a summary of the key points from the earnings call transcript in Korean:

โ€ข ์‹ค์  ๋ฐ ์ง„ํ–‰ ์ƒํ™ฉ:
- ์ „ํ™˜ ํ”„๋กœ๊ทธ๋žจ์˜ ์•ฝ 2/3๊ฐ€ ์™„๋ฃŒ๋˜์—ˆ์œผ๋ฉฐ, ์ฃผ์š” ์—…๋ฌด๊ฐ€ ์ผ์ƒ์ ์ธ ์šด์˜์— ํ†ตํ•ฉ๋จ
- ๋ฆฌ์Šคํฌ ๊ด€๋ฆฌ์™€ ์ปดํ”Œ๋ผ์ด์–ธ์Šค ๋ถ€๋ฌธ์€ ๋Œ€๋ถ€๋ถ„ ๋ชฉํ‘œ ์ƒํƒœ์— ๋„๋‹ฌ
- ์ž๋™ํ™”๋œ ์˜ˆ๋ฐฉ์  ํ†ต์ œ ์‹œ์Šคํ…œ์ด 85๊ฐœ๊ตญ์—์„œ ๊ตฌํ˜„๋˜์–ด ์ผ์ผ $1.3์กฐ์˜ ๊ฒฐ์ œ๋ฅผ ์ปค๋ฒ„

โ€ข ์žฌ๋ฌด ์ „๋ง:
- 2025๋…„ ์ „ํ™˜ ๋น„์šฉ์€ ์•ฝ $3.5์–ต ์˜ˆ์ƒ
- 2026๋…„ ์œ ํ˜•์ž๊ธฐ์ž๋ณธ์ด์ต๋ฅ (ROTCE) 10-11% ๋ชฉํ‘œ
- NII(์ˆœ์ด์ž์ˆ˜์ต) ์„ฑ์žฅ์„ธ ์ง€์† ์ „๋ง

โ€ข ์ „๋žต์  ์ดˆ์ :
- ๊ธฐ๊ด€ ๊ณ ๊ฐ์„ ์œ„ํ•œ ํ† ํฐํ™”๋œ ์˜ˆ๊ธˆ ์„œ๋น„์Šค ํ™•๋Œ€
- ์›ฐ์Šค ๋งค๋‹ˆ์ง€๋จผํŠธ ๋ถ€๋ฌธ์—์„œ ํˆฌ์ž ์ž๋ฌธ ์„œ๋น„์Šค ๊ฐ•ํ™”
- ํ”„๋ผ์ž„ ๊ณ ๊ฐ ์ค‘์‹ฌ์˜ ์‹ ์šฉ์นด๋“œ ์‚ฌ์—… ํ™•์žฅ

์ด ๋‚ด์šฉ์€ ์ „๋ฌธ ํˆฌ์ž์ž๋“ค์„ ์œ„ํ•ด ์ฃผ์š” ์žฌ๋ฌด ์ง€ํ‘œ, ๊ฒฝ์˜์ง„์˜ ์ „๋ง, ๋ฆฌ์Šคํฌ ์š”์ธ์„ ๊ฐ๊ด€์ ์œผ๋กœ ์š”์•ฝํ•œ ๊ฒƒ์ž…๋‹ˆ๋‹ค.